The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
delivery was 2 days late - I waited in and each day it didnt arrive. When the table finally arrived the glass was completely smashed and I had to wait 5 days for a replacement to be sent. Wont buy fro... See more
Brilliant desk and excellent customer service. The first delivery got damaged in transit and Ella from the customer care team immediately sorted this out and arranged for an alternate desk to be s... See more
Urban Mill a great company to deal with. Ordered.console table from Urban Ella from company emailed it was out of stock amd they were waiting on new delivery of it. Gave me other optios or i could... See more
Company details
- Home Goods Store
- Furniture Accessories
- Furniture Accessories Supplier
- Furniture Store
- Furniture Wholesaler
- Office Furniture Store
About The Urban Mill
Written by the company
At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘️💙
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
Contact info
Rye Street, CM23 2HG, Bishop's Stortford, United Kingdom
- help@theurbanmill.co.uk
- theurbanmill.co.uk
4.3
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Decent quality clothes rack
A reasonably good quality commercial clothes rack delivered within the time frame given.
The wheels don’t appear to lock into the frame, this causes instability when the wheels fall out during movement.
Other than that, after a week of use so far, I'm happy enough with the purchase l.
January 9, 2024
Reply from The Urban Mill
Hi Neil,
Thanks for the fab feedback on our commercial clothes rack. We're thrilled you're mostly happy with your purchase, though we're not doing a happy dance about those rebellious wheels causing a bit of chaos. 😅 Fear not! Drop us an email, and our customer care team can assit you with this 🛒🔒✨
Kind Regards
Kitty
The Urban Mill Customer Care Team
Good customer service looks really nice…
Good customer service looks really nice would reccomend
January 2, 2024
Reply from The Urban Mill
Hello Om,
Cheers for the kudos! We're chuffed to bits that you're loving our Scandi Style Clothes Rail with Mesh Shelves.
If you ever need more style tips or wardrobe wisdom, we're here faster than you can say "fashion-forward." Thanks a bunch for the shoutout! 🌟
Kind Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Good Morning,
Thank you ever so much for taking the time to leave us a fantastic 5-star review! We're absolutely delighted to hear that you're pleased with both the competitive pricing and the swift delivery of your 30" x 40" Silver Photo Frame and A1 Black Photo Frame.
At Displaysense, we strive to provide our customers with top-notch products at the best possible prices, and we're thrilled to know that we've met your expectations. Our team works diligently to ensure that your orders are processed promptly, and it's rewarding to hear that our efforts have made a positive impact on your shopping experience.
We truly appreciate your support and are delighted to have had the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to get in touch. We look forward to serving you again in the future.
Warm regards,
Jessica
Displaysense Customer Care Team
Great product
January 8, 2024
Reply from The Urban Mill
Hello Nikki,
Blimey! Cheers for the jolly good 5-star review! Sounds like that Stylish Clothing Rack with 2 Shelves in Black is a proper winner.
Glad to hear it's ticking all the boxes and adding a dash of posh to your place. Keep on rockin' that stylish vibe, you trendsetter! 🌟👗🕺
Best Regards
Kitty
The Urban Mill Customer Care Team
Excellent communication and fast hanging rail with wooden shelf …
Excellent communication and fast delivery. Good product for the price
January 5, 2024
Reply from The Urban Mill
Hey Alexandra,
Thanks a ton for the quirky 4-star love! 🌟 We're stoked that you dig our excellent communication and speedy delivery vibes. 🚚💨 Thrilled to hear you find the Duo Clothes Rail with Lower Wooden Shelf a bang-on deal for the price.
If there's a smidge of magic we can add to bump it up to a full five stars next time, give us the scoop! 🧙♂️✨ We're here for it.
Don't forget to check out our Instagram page for new products and deals📷
Cheers,
Kitty
The Urban Mill Customer Care Team
Clothes rack with shelf
Item I purchased looked good on the website and was a great price. Really fast delivery. When it arrived was easy to construct and looked just like on the website. Would recommend
January 5, 2024
Reply from The Urban Mill
Hey,
🌟 Thanks a million for the rave review! We're over the moon that the Duo Clothes Rail with Lower Wooden Shelf hit the sweet spot for you.
Thrilled to hear you found it not only good-looking and well-priced but also appreciated the warp-speed delivery. 🚀 Building it up was a breeze, right? It's music to our ears that what you unboxed matched the website vibes perfectly.
Big thanks for the thumbs-up and the stellar recommendation!
Cheers,
Kitty
The Urban Mill Customer Care Team
No hassle replacement
No hassle replacement - replaced a frame that arrived damaged by return post - great service
January 5, 2024
Reply from The Urban Mill
Hello Peter
A massive thank you for the stellar 5-star shoutout! 🌟 We're sorry to hear about the initial hiccup with the damaged frame, but we're thrilled we could swoop in and sort things out hassle-free for you.
Customer happiness is our top priority, and we're stoked you found our replacement service up to snuff. If there's ever another bump in the road or if you just want to chat about frames (or anything else), we're here and ready!
Cheers to smooth replacements and happy frames,
Best Regards
Kitty
The Urban Mill Customer Care Team
Good quality products for great prices
I use the urban mill to purchase simplistic wardrobes for my service accommodation business and they are great. Products are good quality and the delivery is quick. Products are also quite easy to assemble by one person.
December 21, 2023
Reply from The Urban Mill
Hey there! 🌟
We're over the moon to hear that our urban mill goodies are a perfect fit for your service accommodation business! 🏡💼
Quality and speedy delivery – we like to think of it as our superhero combo. And who says putting together furniture can't be a one-person dance party? 💃🕺 Thrilled to be part of your simplistic wardrobe game!
Warm Regards
Kitty
The Urban Mill Customer Care Team
Perspex had a piece chipped off.
December 19, 2023
Reply from The Urban Mill
Dear Christopher,
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we take your concerns seriously.
We are awaiting a response from you to resolve this issue.
Best regards,
The Urban Mill Customer Care Team
Item arrived 22/12/2023 it was a gift…
Item arrived 22/12/2023 it was a gift for Christmas but unfortunately had rough bits sticking on the outside of the candle design, some pieces has fallen off to show a light grey underneath the darkly grey colouring of candle holder.
Sue Gray.
December 19, 2023
Reply from The Urban Mill
Good Afternoon,
Thank you for reaching out to us. We acknowledge your email during the Christmas break when our offices were closed. Rest assured, we have promptly responded to your inquiry, and we are eagerly awaiting your response.
If you have any further questions or concerns, please don't hesitate to let us know. We appreciate your patience and understanding.
Kind Regards
The Urban Mill Customer Care Team
Quick delivery and good quality
December 11, 2023
Reply from The Urban Mill
Hey,
Zoom, zoom! 🚚💨 Your 5-star review has us feeling like the Usain Bolt of deliveries! 🌟 We're over the moon to hear that your Industrial Clothing Rail with 4 Wooden Shelves zoomed its way to you in record time.
And cheers for giving a nod to the quality – our shelves are blushing with pride! 🤭🛋️ If your industrial chic setup ever needs a companion or if there's anything else we can assist with, just shout. We're here to keep your space stylish and your deliveries on point!
Best Regards
Kitty
The Urban Mill Customer Care Team
I paid for next day delivery on…
I paid for next day delivery on Thursday 21st I understand it’s Christmas period but I’ve sent 4 emails with no replies, I’ve had no confirmation email just a text message and according the shop app it’s not even been dispatched. Disappointed that it’s been so hard to contact anyone.
December 21, 2023
Unprompted review
Reply from The Urban Mill
Dear Beth,
Thank you for taking the time to leave a review. We appreciate your feedback.
As indicated on our website, our offices were closed from December 22nd to January 2nd. However, we're pleased to inform you that your order has been processed today for next-day delivery.
At the time the order was placed no email address was provided for the order, so a text message is sent instead.
We value your understanding and look forward to serving you in the future.
Best regards,
The Urban Mill Customer Care Team
Speedy delivery and great product
Very efficient speedy delivery and love the result - very pleased with product
December 18, 2023
Reply from The Urban Mill
Hey Caroline,
Zoom, zoom! 🚀 Your 5-star review has us feeling like the Flash of furniture deliveries! 💨 We're thrilled to have left a trail of efficiency and speed all the way to your doorstep with the 2 Tier Modern Black Console Table. 🌟
Seeing that you love the result has us doing a happy dance – furniture success! 💃🕺 We're over the moon that the product is giving you all the good vibes.
Kind Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hey Zoe
Woo-hoo! 🎉 You're the real MVP for this stellar review! ⭐ We're over the moon that our 2 Tier Modern Black Console Table hit the mark for you. 🌈
Excellent product? Check! 💯 Great price? Double check! 💸 Fast delivery? Triple check – because who has time to wait, right? ⚡
Thanks a bunch for choosing us to sprinkle a bit of furniture magic in your space.
Best Regards
Kitty
The Urban Mill Customer Care Team
Delivered it earlier than expected and…
Delivered it earlier than expected and left it with a neighbour
December 14, 2023
Reply from The Urban Mill
Hey Zoe,
High-fives for time-travel delivery! 🚀 We're stoked to hear your Industrial Clothing Rack on Wheels made it to you earlier than expected – beating the clock like a superhero! ⏰✨
Big thanks to your neighbour for being our trusty sidekick and keeping your new rack safe and sound. 🦸♂️🦸♀️ If you ever need your furniture to arrive with a cape, just let us know! 🦸♂️🧥
Best Regards
Kitty
The Urban Mill Customer Care Team
The console unit was very easy to put…
The console unit was very easy to put together and well made. It arrived well packaged and on time . Had to email and got a very quick response .
December 14, 2023
Reply from The Urban Mill
Hello,
Woo-hoo! 🌟 We're doing a little happy dance over here after reading your stellar review! 🕺 We're thrilled to hear that your 3 Tier Gold Display Console Table and the Pair of Blue Standing Paper Tree Decorations were a breeze to assemble – high-fives to you for your DIY skills! 🛠️
Don't forget to check us out on Instagram for inspirations and new products🎉
Best Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Dear Lisa,
We're absolutely thrilled to hear that your 2 Tier Modern Black Console Table arrived as expected, and you're over the moon with your purchase! 🌟
Thanks a ton for the stellar 5-star love! If your new console table ever needs a virtual high-five or if there's anything else we can help with, just give us a shout. We're here to sprinkle a bit more joy into your home! 🌈
Cheers to stylish furniture and happy vibes,
Kind Regards
Kitty
The Urban Mill Customer Care Team
Ordered desk and arrived in only 3 days…
Ordered desk and arrived in only 3 days to Scottish Highlands .. Very happy with the experience
December 12, 2023
Reply from The Urban Mill
Good Afternoon,
Well, that's desk-delivery magic at its finest! 🎩✨ Who knew the Scottish Highlands could be so speedy? Your desk clearly had its turbo boost engaged. Happy to be your desk-fairy godparent! 🧚♂️💼
Kind Regards
Kitty
The Urban Mill Customer Care Team
Very rustic
Very rustic, just what we wanted for hanging space. also simple to erect.
December 11, 2023
Reply from The Urban Mill
Good Afternoon Caroline,
Brilliant to hear you've found our Pair of Wall Mounted Industrial Pipe Clothing Rail to be the epitome of rustic charm!
It's music to our ears that it has provided the perfect hanging space for you. As for the simplicity of erecting it, we like to think of it as the superhero of clothing rails – quick, easy, and ready to save your wardrobe from chaos!
If you ever need more organisational superheroes, you know where to find us. Happy hanging! 🛠️👕
Kind Regards
Kitty
The Urban Mill Customer Care Team
Excellent service and good quality…
Excellent service and good quality picture frame.
December 6, 2023
Reply from The Urban Mill
Hello Saul,
Delighted to hear you're over the moon with our service and the dazzling 30" x 40" Gold Photo Frame! 🌟
We're thrilled to be the frame-fairy godparents for your precious memories. If your frame could do a happy dance, it would! 💃🖼️
Don't forget to check out our Instagram Page 📷✨
Kind Regards
Kitty
The Urban Mill Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.