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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality and imaginative nature of the products, particularly the games, which are described as fun and engaging for all ages. Many people highlight the excellent customer service, noting prompt responses, personal attention, and a willingness to resolve issues effectively. However, some customers experienced significant issues with order fulfillment and delivery, with several reporting long delays, missing items, or a lack of communication regarding shipping. A few other people also felt that the company's subscription model was unclear, leading to unexpected recurring shipments.

What people talk about most

Product

Clients share positive opinions on product, with many expressing delight over the games received,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays, missing items,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the customer service, describing it as... See more

Response time

Reviewers mention ambiguous feedback about response time. Many customers praise the quick responses, with... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers report significant delays, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The games are really made of good quality material and fun! I ordered a Christmas package around Thanksgiving, but, they were out of stock and it took about 7 weeks to get my order completed, and I de... See more

Rated 5 out of 5 stars

A very fun game that’s very intuitive and can be extremely difficult or easy depending on what Card you play. Very easy to pick up the even young children to join joining and very similar to the g... See more

Rated 5 out of 5 stars

We have had endless hours of fun with the original Uzzle puzzle for the adults and older kids-we've ordered more so more people can play together. We have been enjoying and having fun for several yea... See more

Rated 5 out of 5 stars

I am impressed with the quality of the games, even more so with how unusually imaginative they are. As a retired early childhood educator and literacy teacher, l have seen hundreds of games. I have ne... See more


Company details

  1. Toy and Game Manufacturer
  2. Game Store

Written by the company

It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.


Contact info

3.9

Great

TrustScore 4 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 26% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Best new product. I made an order on Friday and received…

I made an order on Friday and received my package the next day before 10 am!
To say I was pleased is an understatement!
Looking through the box I was excited to try it out in my grandkids as I think we will all enjoy the challenge and have fun at the same time. The kids won’t realise that they are actually gaining a skill as well as having fun.

Thank you I’m very pleased with your product.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great family game

The grandkids enjoyed having a new game to play. We had a slight problem with our game and the customer service was quick to respond and corrected it immediately.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

My 6 yr old granddaughter loves this…

My 6 yr old granddaughter loves this game. She and her mom play frequently. Recently we played with the game I purchased for our home. She beat me every time! We did notice that one of the blocks was missing one side of the design. I notified Uzzle through their email and got an immediate response. I’m pleased to say they replaced the block and we’ll receive it shortly. Thank you Uzzle for a great product and excellent customer service.
Debbie M

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

If you’re looking for a new family…

If you’re looking for a new family game, this is the one for you.! My family is having A lot of fun. I purchased the four player game and now wish I had purchased one for more players. It may be frustrating for small children because older children can do it faster. But I definitely recommend it. It is too much fun!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Especially great with kids on the spectrum

The only reason I’ve given this a 5 is that 10 isn’t possible. As an adolescent therapist working with a large population of autistic kids, I’ve noticed that this particular group has enjoyed the game and excelled at it to a surprising extent. Not only is it the game of choice for all of my kids who have tried it, but my autistic kids tend to beat me soundly at the higher levels almost without exception. This is especially interesting when contrasted with the easier levels where they tend to struggle much more. This experience probably warrants some research for those who are so inclined. All in all, without hyperbole, the most effective and fun game for this population that I’ve discovered in 30 years of being in this field. By the way, it’s nearly as popular with the neurotypical kids as well. Add to that how responsive the company has been to me and this is a cannot miss.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Contacted customer service for a missing sticker and requested a new block and received an extremely quick response resulting in way more than I had asked for as a solution! We are very happy with their service and the game is fun to play with all ages!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

A great game and excellent customer service!

A great game that I played with my in-laws over the winter holiday break. I enjoyed it so much that I purchased it as a birthday gift for my niece. Excellent customer service as well! They were very personable, professional, and went above and beyond to answer my questions and concerns.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Process was simple and fast

Everything was smooth. The game arrived early for my grandson. I won't be there for a few days. He is 8 and it's his favorite game. I got the expansion pack so the whole family can play together. To be fair it's my favorite game too.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with this company

I have never had a better experience dealing with this company than any other company that sells the game UZZLE. Super fast delivery and the game is so much fun. Great communication, I will be ordering from them again. Thank you so much for a great experience dealing with your website.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Uzzle has been a…

My experience with Uzzle has been a real wonderful experience. In my experience they went above and beyond to helped with my order. I had 3 games going to 3 different addresses. Thank you Uzzle for all of your assistance. Becky Wendt

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Missing pieces to a game being replaced

I reached out to Uzzle when my product arrived with missing pieces. I contacted the company never expecting a reply, however, what an amazing surprise to actually receive a response. After making apologies the missing pieces are en route to me! Thank you Uzzle!

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fun game

Fun game. Had an issue that was immediately resolved by the company!

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered this product in the middle of…dec.

I ordered this product in the middle of December for a Christmas present. You charged me 83.39 on the 18th. I never recieved your product. Still waiting. I will notify Chase to return my money if I don't hear from you this week.

December 18, 2024
Unprompted review
Uzzle logo

Reply from Uzzle

Hi Lynn,

We're sorry to hear that you haven't received your order. Upon checking, it appears that the package was returned due to an address issue: https://www.ontrac.com/tracking/?number=D10015945142703

Could you please confirm your shipping address? Once we have the correct details, we’ll expedite the replacement as soon as possible.

We appreciate your patience and look forward to resolving this for you.

Best,
Bernadette, The Uzzle Team

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