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The Vape Escape Reviews 216

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TrustScore 4.5 out of 5

4.6

Vaporizer Store
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Rated 5 out of 5 stars

I’ve used them for over a year now. Excellent company do what they say. Delivered always on time, rely reliable. Good prices site really easy to use when I have needed to contact them really easy to... See more

Rated 5 out of 5 stars

The employees are very friendly and easy to approach. I wanted to quit smoking cigarettes and had zero knowledge about vapes. They helped me understand the products and their recommendations were on... See more

Rated 5 out of 5 stars

Used several times both at shops and on-line. Staff in shops very well informed and no pressure to buy. On-line purchasing fantastic with next day delivery on my 2 or 3 transactions. Great offers and... See more

Rated 5 out of 5 stars

Fast delivery shipped a partial order as didn't have everything we wanted in stock. Easy to contact through phone when this issue arrived and very polite issue resolved. Prior contact would have been... See more

Company details

  1. Vaporizer Store

Written by the company

Also known as Darth Vaper. We stock a wide range of electronic cigarettes and premium liquids at an affordable price with customer focused staff. 12 shops located through Wales.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

216 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Unable to pay and phone lines not monitored

Issue with the website which prevented me from paying, rang the shop in Pyle repeatedly for 20 minutes between 3:50pm-4:10pm and could not get an answer

April 30, 2026
Unprompted review
The Vape Escape logo

Reply from The Vape Escape

Hi Lloyd, sorry to hear you were having an issue paying online. Would love to speak to you to get the issues resolved. Thanks

Rated 5 out of 5 stars

Went to the new Store in the yate it…

Went to the new Store in the yate it was fantastic got everything I needed. Really personal and Ben was awesome didn’t catch his last name. He looked like is new stuff and he may have been the manager he was brilliant. Understood everything I needed and I’ve left Very happy after spending a considerable amount of money. Thank you so much.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

The Vape Escape, Coronation Square, Cheltenham

All the staff in the branch are helpful and on Wednesday I was served by Alexander who I hadn't met before so wanted to mention him in a review as he was especially friendly, knowledgeable, approachable and patient with the questions i asked about the various products and how economical it is to use them.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great company with fab customer service

I've used Vape Escape both online and in the Nailsea store and have had nothing but really positive experiences! The 2 guys who work in Nailsea are knowledgeable, friendly and are willing to chat about different flavours or brands if they have the time. I've spoken with James via email at what was a very stressful time and he was courteous, professional and on the ball with getting my order to me, along with some complimentary gifts which I don't get very often at all!
As it's Christmas and I received my order from them within a day and again with some complimentary juices due to an OOS item, I just wanted to say a big thank you as it's nice to shop somewhere with genuine customer service :)

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company, really reliable

I’ve used them for over a year now. Excellent company do what they say. Delivered always on time, rely reliable. Good prices site really easy to use when I have needed to contact them really easy to speak to someone, lovely really helpful team I really appreciate being able to speak to a person.
Good range of products and enjoy mixing my order and trying new products thanks

November 1, 2025
Unprompted review

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