The Village Butchers Reviews 

1,541
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 451 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality, amazing flavor, and incredible taste of the meat, noting that everything arrives fresh and properly protected in secure packaging. Shoppers also appreciate the very convenient online ordering platform and the wonderful option to select their preferred delivery dates effortlessly. Some reviewers were not happy with the delivery process, mentioning that parcels occasionally arrived late with completely melted ice packs. Consumers also noted occasional issues regarding specific meat cuts containing significantly more fat than anticipated or described online. Additionally, a few buyers experienced missing items or minor communication challenges when trying to reach support.

What people talk about most

Product

People report positive experiences with product, highlighting the high quality of the meat and excellent... See more

Quality

Customers report great satisfaction with product quality, noting that the meat is always fresh, delicious,... See more

Delivery service

Consumers find delivery service to be positive, noting that orders are typically delivered on time and as... See more

Order

Reviewers highlight positive aspects of order, noting that it is easy to make purchases online and choose... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received a delivery from TVB. Delivery was as requested and both products, chicken breasts and beef were exceptional. Three of the main things I like about TVB is the quality, the choice of less... See more

Rated 5 out of 5 stars

They're fantastic, excellent meat and some great old favourites. Especially the stuffed breast of lamb. I did by chance buy some pork and Cumberland sausage burgers from the co-op the other day and th... See more

Rated 5 out of 5 stars

It's not like we have ordered loads of meat from TVB, but what does matter is quality. Quality is important to us, and quality is exactly what we receive, not just the meat, and the meat is perfect, e... See more

Rated 5 out of 5 stars

Ive had a couple of deliveries from The Village Butchers and am so glad that I found them. I have tried lots of different meats and have not been disappointed by any of it. Particular mention to t... See more


Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Farm Shop
  4. Food Producer
  5. Meat Products Supplier
  6. Meat Wholesaler

Written by the company

The Village Butchers is a family run butchers based in Essex. We aim to give families nationwide the benefit of quality, reasonably priced meat, delivered the next day to their door – all by the click of a button. Our customer service team is on hand to give you advice and provide you with that in store butcher shop experience which you can lose when ordering on line.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(1,541)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All meat

Thoroughly enjoyed the pies I had a variety of steak and kidney,steak,chicken and mushroom I can’t fault them.It was all meat and no gristle.Perfect

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Made an online order when it came I…

Made an online order when it came I ordered 5 kg chicken fillets and they all had the inner fillet removed ??? And also order smoked back bacon and they sent catering bacon, which is a lot cheaper and had bits and pieces in it which you couldn’t use in a fry up..
This butchers are a rip off … my order cost me £70 …… tried to phone them but no one answered the phone .. what a way to run a business .. in these time of cost of living crises ….. DO NOT ORDER FROM THEM

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Hello all!!

Hello all,
Yes, I have received several orders from you now and have to say, I have just 2 words to describe the produce I receive from you - "blimmin' smashing"
Packed well, deliveries great. Eating it is a pleasure. The quality is tops.
Thank you,
Val Turner...x

May 12, 2026
Unprompted review
Rated 3 out of 5 stars

I order from here regularly

I order from here regularly. I hate having to give a negative review. I ordered the topside salmon cut beef. It was terrible I'd made me and my family a beautiful dinner. I probed the beef for the right temperature and rested as long as i could. It was horrible so tough and hard to carve never mind eat. Ruined our day. I've cooked salmon cut for 25yr with my mum in the restaurant we had. Salmon cut doesn't get rolled there is no fat/grissle it's a pure smooth no fat joint looks like fillet of beef. Very upset

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a large ribeye joint from The…

Ordered a large ribeye joint from The Village Butchers with high expectations based on the price and product description, but unfortunately the quality was extremely disappointing.

Around 80% of the joint was very tough, dense and chewy, more like poor quality sirloin than ribeye. There was very little marbling throughout most of the cut, with only small sections actually tender and enjoyable to eat.

I raised the issue politely with detailed photos and explanations, but the response was simply that the joint was “within specification” and only a £15 goodwill credit was offered, despite the majority of the meat being inedible enough that the remainder ended up going to the dogs.

Disappointing product quality and disappointing customer service overall.

May 7, 2026
Unprompted review
Rated 2 out of 5 stars

First time buyer - product quality inconsistent

First time buyer. Be wary of the quality of products vs pictured, lamb rack received is basically all bone and little meat and package full of water/blood. 2x Tomahawks also varied widely - advertised as 1kg-1.2kg, received one which was almost exactly 1kg with packaging whilst other 1.1kg, both from Poland. Support was quick to respond but noted both products are within spec. Other items purchased were ok but will not buy again.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

LOOK VERY CLOSELY FOR THE DISCOUNT FIELD, ITS NOT EASILY FOUND

I'm so frustrated. I was excited to order, and they sent me a discount code. I toggled through completing the order form and was never asked for a code. It's not part of their standard process. I instantly tried to call them (closed) and sent an email saying I only want the order with the discount. They say they've processed it and now can't help. It's been raised to management and they've decided to leave me unsatisfied.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

DPD lost my parcel, but excellent customer service

I buy from Village Butchers regularly for BBQ meat. Really good service and delivery, unfortunately this time DPD lost my parcel. Normally DPD are very good so I think this is a one off.

Jodie was excellent, she was very quick and responsive to the issue. It did end up getting a refund, rating 5 stars for excellent customer service.

May 8, 2026
Unprompted review

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