The Vintage Red Bus Company Reviews 

186
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the planning process is remarkably smooth, and the dedicated team always goes above and beyond to assist customers. Customers truly love the iconic vintage buses, which arrive promptly and are beautifully decorated with ribbons and equipped with fantastic sound systems. On the actual wedding day, guests thoroughly enjoy chilled drinks served by exceptionally friendly staff while taking wonderful scenic tours through the city. Reviewers also deeply appreciate the thoughtful personal touches like custom tickets and special keepsakes that make these unique celebrations completely unforgettable for everyone involved.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and helpful teams... See more

Staff

Clients share positive opinions on staff, highlighting their friendly, helpful, and professional demeanor... See more

Product

Reviewers highlight positive aspects of product, such as the wonderful tickets, ribbons, and flowers that... See more

Location

Consumers find location to be a wonderful and memorable way to experience the city. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter had the bus for her wedding which meant everybody got to ride with the bride and groom, no boring car. The two chaps were brilliant , everybody was so excited and it made the day even more... See more

Rated 5 out of 5 stars

A fabulous addition to our wedding! Conor was very helpful from our first interaction right up to the days before the wedding. The bus arrived promptly and our guests loved travelling on it from the c... See more

Rated 5 out of 5 stars

We booked two buses for our wedding guests to go from the church to the venue and WOW what an experience, the best decision we made! The buses looked absolutely fabulous, with personalized touches and... See more

Rated 5 out of 5 stars

This was worth every penny. The team were so kind and helpful, and our guests loved the experience - especially our vehicle obsessed nephews. The bus looked great and we had a great tour through Londo... See more


Company details

  1. Bus and Coach Company

Written by the company

We specialise in vintage bus hire for weddings, parties, corporate events, tours and advertising/film. With over 3 generations of experience, we're a family run business you can trust. Our buses range from the classic single decker coach to the iconic double decker Routemaster. Contact us for hires within London, Buckinghamshire, Hertfordshire, Middlesex, Surrey, Oxfordshire, Berkshire or Bedfordshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

186 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(186)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

We used The Vintage Red Bus Company for…

We used The Vintage Red Bus Company for our wedding in August 2021 and they were brilliant from start to finish. We had 2 of the buses to transport guests from church to venue and they were an absolute highlight - all the guests said how much they loved them! Neil was great and very helpful. Thank you again!

August 25, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic touch to our wedding day

Really happy we decided to book the vintage red bus co. for our wedding day. Neil and Connor were both fantastic on the day and all our guests really enjoyed it. We were able to play our own playlist through the sound systems and after putting down a refundable food and drink deposit we were allowed to provide our guests with a couple of glasses of Prosecco for the trip to the reception. The photos we have with the bus are just amazing, it really did add something special to our day and I think they are really reasonably priced. I wouldn’t hesitate to recommend this company

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

July Wedding

The bus was a excellent addition to our wedding for all our guests especially as we only organised a few weeks before! James and Belle were brilliant especially to navigate a very busy street with the school pick up! Such a wonderful way to start our day of celebration. Would highly recommend.

July 31, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect way to end a school year!!

Neil provided a fantastic service for our end of year 6 Prom! It really was a truly wonderful way to enhance the celebrations after a year of Covid disappointments. The kids absolutely loved the bus and the mini tour from school to venue. Was easy to book and confirm details, and we have some great photos in front of the bus in all its splendour - a magical memory.

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you…

Neil and his team were first class from start to finish. The Big Red Bus was a major contributor to a very special day.
The team were friendly and helpful, making everyone feel welcome and special.
Thank you

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect Service and unforgettable experience!

We are over the moon with our experience with the Vintage Red Bus Company. Not only did they provide excellent service in the lead up to our event (great communication, understanding, and constantly going above and beyond to help), they truly made our wedding day unforgettable. Our driver was early, helpful, and constantly accommodating. From taking the right road so we excited on the right side of the street to letting us take pictures in the driving seat, we couldn't have asked for a more fun experience. Thank you to our driver, Neil, and the whole team at The Vintage Red Bus Company for making our wedding that much more unforgettable!

June 5, 2021
Unprompted review
Rated 5 out of 5 stars

A great service

Weddings during lockdown are difficult but the Vintage Red Bus Company were so accommodating of the constant changes of plan helping to make it a really special and memorable event. All the guests loved it!

November 13, 2020
Unprompted review
Rated 5 out of 5 stars

Bus for our pre-poned wedding!

Fantastic communication with Neil throughout our wedding planning experience. Following the announcement of Covid-19 lockdown number 2 we opted to move our wedding forward 5 days. Neil without hesitation accommodated us on our new date.

Social distancing for 15 wasn't a problem and everyone enjoyed the experience. Neil even managed to get our new date printed in time (with 2 days notice!) for the personalised bus tickets. Would highly recommend and use again. Thank you Neil.

November 8, 2020
Unprompted review
Rated 5 out of 5 stars

Neil saved the day!

I honestly could not recommend Neil and his bus company more!!! Since February Neil has been the most attentive, flexible and personal company I have ever had the pleasure of using. Due to covid we had to cancel our first wedding the day before and Neil was so incredibly understanding and kind about re-booking. We were lucky enough to get married last week and Neil absolutely made the day! We had to cancel our evening party due to the restrictions but everyone wholeheartedly agreed that the bus was so much fun that it completely made up for it! The kids and the adults loved the bus with its stunning interior and exterior and fun party vibes! Neil didn't make us feel rushed at all and made loads of great suggestions to get the best pictures and get the most out of the bus experience! I can't speak highly enough of this service! Thank-you Neil!
Also this company is LGBT friendly! :)

September 26, 2020
Unprompted review
Rated 5 out of 5 stars

South London Wedding

I couldn't be happier with the service that was provided! Everything was perfect and Neil communication throughout was flawless.

I would highly recommend their service and would use them again in future!

March 23, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service -

Excellent Service -

Communications: Consistently answered all of my (annoying!) questions in a timely fashion. Neil was a legend and as I got a bit nervous closer to the day he was there to keep me calm :)

Timeliness: I had 2 red buses (small and large) and both were on time for multiple pick ups and drop offs throughout the day!

Service: Superb. Was so flexible allowing us to take photos, have G&Ts on the bus with snacks, any music we wanted and did multiple pick ups for us.

I love this company and can recommend to anyone!!!!!!

March 20, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

We had a tour in the bus on our wedding day/ 50th birthday, which was a thoroughly enjoyable and professional experience!
Thank you Neil for organising our day 👰🎩
We strongly recommend this company for any event!

March 9, 2020
Unprompted review
Rated 5 out of 5 stars

Wedding Bus

Neil and his team Chris, Cathy, Phil and Roger were brilliant. We needed two vintage routemasters to take the wedding guests from the centre of Oxford to Little Wittenham. They had to contend with dreadful road works that resulted in Oxford being gridlocked but they were on time. Then Floods at Clifton Hampden and the church being at the end of a small road with parked cars and low hanging trees. Navigated with great skill. Totally professional, reliable and wanting us guests all to have a great day - what more could you want?

February 24, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect

We had a great experience for a large group day hire driving round the Oxfordshire countryside. Communication was great in the lead up to the date, and on the day the bus arrived early and allowed guests on to claim their seats. The Crew were absolutely wonderful the whole way round, very smartly dressed, very helpful and good humoured.

Everyone present had a wonderful day and we'll be in touch about another trip

October 16, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding!

A massive thankyou for getting our guests to our wedding venue on time and in the most fun and perfect fashion! The guests had a great time and loved riding the bus, we had such great feedback!
The bus looked gorgeous, clean, arrived early, friendly team, great communication throughout the booking process... you couldn't ask for more! Highly recommend.

October 10, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service and such a special experience

Just fantastic from first contact to the day itself: efficient, courteous, helpful service and a unique experience offered. Everything was exactly as agreed and the bus (we had single decker) looked even better than I imagined, inside and out. Such a special way to transport our guests. Everyone loved it. We had restricted space for turning at the pick-up/drop-off point and Neil was brilliant at managing this.

September 9, 2019
Unprompted review
Rated 5 out of 5 stars

Taking us and our guests to our reception in style!

Thank you to the team at The Vintage Red Bus Company for transporting our wedding guests – and us – in style!
As we came out of the church the bus looked incredible, and all the additional décor of the flowers, the blinds with our names on made really added to the occasion.
Both the driver and conductor (Chris and Cathy) were really patient whilst we got all of the photos at the church and at the venue, and we loved being able to have drinks on the bus to be able to get the party started!
Thank you very much! Sam and Tasha Holmes

July 23, 2019
Unprompted review
Rated 5 out of 5 stars

We want to say a huge thank you to…

We want to say a huge thank you to Neil, Beverley and the Vintage Red Bus Company for being so amazing and adding that extra special touch to our wedding day! The bus was beautiful, our guests absolutely loved it! It was also great that we were able to provide our guests with drinks on the way back to the venue after Church that the bus driver had kept cool. Fab service and really reasonable price to hire too. Couldn’t be happier with the service we received from booking through to the day itself. Thanks again, Katy and Carl x

July 2, 2019
Unprompted review
Rated 1 out of 5 stars

I'd never use again - be careful!

This company made my wife cry with sadness on her wedding day. We booked this company on 1st June 2019 for a church to reception trip. Apart from the poorly dressed driver and the conductor with very little to say and no real willingness to help when I asked how many spare seats were left - the bus arrived at our reception venue, waited 35 minutes and then left without asking before we had the opportunity to take photographs, even though we had confirmed contact telephone numbers for the best man and bridesmaid. It meant we paid over £600 for a glorified taxi and have absolutely no photographic evidence of the bride and groom standing on/with/anywhere near the bus on our big day - but at least the staff got a nice early finish! We complained, were offered a less than 10% refund (which in itself is an admission of poor service) and I'm now speaking to a solicitor around their breach of contract. Dont put yourself through the same pain and book with a reputable firm that would look after their customers.

June 7, 2019
Unprompted review
The Vintage Red Bus Company logo

Reply from The Vintage Red Bus Company

Dear Chris,

I'm deeply sorry you were dissatisfied with the service received on your wedding day, leading to this bad review. Although the review was expected as you mentioned in our ongoing correspondence that we would receive a bad rating online unless the matter was resolved by providing you with a full refund.

Just to reiterate, we do not dispute your comments that the bus should have waited for photos and we sincerely apologise that the bus left before you had the opportunity. Based on the findings from our investigation, we admitted fault on our part and were happy to offer a partial refund which we feel is proportionate to the level of service provided. Unfortunately you would not accept anything less than a full refund.

For those reading the review, here is a brief background on what occurred:

Chris hired a Routemaster bus from us on 1 June 2019 to take his bride’s party from their home address to the church. Then after the ceremony the bus was utilised to take wedding guests from the church to their reception. We provided this service in full, the bus arrived and departed on time, taking the passengers to each location safely whilst they enjoyed our recently restored Routemaster with the provision of a free personalised destination blind and free personalised bus tickets for the guests. On the day, the bus was nearly at its capacity of 72 seated passengers, providing excellent valve for money vs. hiring a number of taxis.

As for the comments made towards our crew, whilst we are sorry that our staff did not convey themselves appropriately, we do dispute the comments made. All our drivers and conductors are given a strict uniform code to follow, which is checked over when they arrive at our depot for every shift. Our interview process is robust and we choose our staff based primarily on their personality, with particular emphasis on having a positive and helpful attitude. Following this instance, we interviewed both staff members present on the day, who are disheartened by the comments made. Both members of staff recall making efforts to assist the guests on the day, for example both of our crew happily helped a wheelchair user to board and alight the bus. This is not an exceptional instance for us, merely part of the service.

After reviewing our tachograph records taken from the bus on the day, we note that the bus arrived at the reception venue at 3.25pm and waited for approximately 35 minutes before departing at 4pm. At 5.02pm Chris phoned our office to complain that the bus had departed. Approx 1 hour 37 minutes after the bus had arrived.

So to reiterate our position for the sake of the review, despite our comments mentioned above, we agree that our staff could have done more to check that the bus was no longer required by the bride & groom. For that, again we sincerely apologise and were happy to offer a partial refund. Unfortunately our only option to resolve the matter was to provide a full refund, or receive a bad review and we simply feel that this is wholly disproportionate to the level of service received.

Nonetheless, it's a great shame we were unable to resolve the matter between us. We are a small family owned business and we work very hard to provide our customers with a high standard of service. As you may see from our other reviews, we seldom receive complaints and we regret that we having given you cause to be dissatisfied. This is after all a very rare incident for us.

Kind Regards
The Vintage Red Bus Company

Rated 5 out of 5 stars

I don't really know where to start!!

I don't really know where to start!!
I am a wedding planner and organised a bus for my clients for a tour of London.
Many messages between myself and the ever helpful Beverley were made, Neil our bus driver was fantastic with his route planning and Cathy the conductor was fab.
I cannot recommend The Vintage Red Bus Company enough, I will certainly be using them again and will recommend them to my clients
Massive thank you to a wonderful company and amazing team.
Lorraine
DIAMOND DAYS EVENTS

February 19, 2019
Unprompted review

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