The Vintage Red Bus Company Reviews 

186
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the planning process is remarkably smooth, and the dedicated team always goes above and beyond to assist customers. Customers truly love the iconic vintage buses, which arrive promptly and are beautifully decorated with ribbons and equipped with fantastic sound systems. On the actual wedding day, guests thoroughly enjoy chilled drinks served by exceptionally friendly staff while taking wonderful scenic tours through the city. Reviewers also deeply appreciate the thoughtful personal touches like custom tickets and special keepsakes that make these unique celebrations completely unforgettable for everyone involved.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and helpful teams... See more

Staff

Clients share positive opinions on staff, highlighting their friendly, helpful, and professional demeanor... See more

Product

Reviewers highlight positive aspects of product, such as the wonderful tickets, ribbons, and flowers that... See more

Location

Consumers find location to be a wonderful and memorable way to experience the city. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter had the bus for her wedding which meant everybody got to ride with the bride and groom, no boring car. The two chaps were brilliant , everybody was so excited and it made the day even more... See more

Rated 5 out of 5 stars

A fabulous addition to our wedding! Conor was very helpful from our first interaction right up to the days before the wedding. The bus arrived promptly and our guests loved travelling on it from the c... See more

Rated 5 out of 5 stars

We booked two buses for our wedding guests to go from the church to the venue and WOW what an experience, the best decision we made! The buses looked absolutely fabulous, with personalized touches and... See more

Rated 5 out of 5 stars

This was worth every penny. The team were so kind and helpful, and our guests loved the experience - especially our vehicle obsessed nephews. The bus looked great and we had a great tour through Londo... See more


Company details

  1. Bus and Coach Company

Written by the company

We specialise in vintage bus hire for weddings, parties, corporate events, tours and advertising/film. With over 3 generations of experience, we're a family run business you can trust. Our buses range from the classic single decker coach to the iconic double decker Routemaster. Contact us for hires within London, Buckinghamshire, Hertfordshire, Middlesex, Surrey, Oxfordshire, Berkshire or Bedfordshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

186 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(186)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

Contract breached, no compensation

Sadly we were really disappointed by our experience with this company. We had agreed to use them to provide transportation for our wedding, which involved two trips and tickets being issued to our guests. Sadly we only got one trip, with more than 90 guests being shoved onto a double decker bus with capacity for only 70. We felt our guests were put at risk. Additionally we didn’t receive any of the tickets that were meant to be handed to our guests. On complaining, the company admitted they had not delivered to contract, but refused to offer any refund of the total cost. Sadly we would suggest avoiding and finding a company that provides the service promised.

August 20, 2022
Unprompted review
The Vintage Red Bus Company logo

Reply from The Vintage Red Bus Company

Hi Peter,

My apologies we were unable to provide the service to your expectations. I know that we had a very difficult situation on your wedding day, in which our driver had suffered a fall and sprained his ankle, which left him in pain when getting in/out of the bus. I know the driver and conductor were very keen not to let you down on your big day and their biggest concern was ensuring your guests were safely moved to the venue, and not left behind without any transport.

Our driver falling over is obviously a complete accident and was unintentional. In light of this incident, our driver agreed with the best man that we divert via an alternative route, and also complete a single trip instead of the originally proposed 2 trips. It was with the best man’s consent that this change was made. In general we work to the instructions of our customers, so we are guided by yourselves and the wedding party. I understand this is different from the original plan but it was agreed on the day, in consideration of our driving falling over. Because the amendment was working to the instruction of the best man, we didn’t feel a refund was warranted in this instance.

When completing any hire, safety is our top priority we can assure you we would never put any of our passengers in any danger. Our driver would also not have continued had he felt unable to do so safely. The driver had concerns about getting in/out of the cab given that these 1960’s buses have a large step and whilst he was in a lot of discomfort from his injuries, he felt safe to carry on at that stage. The alternative to this was the potential of the driver being unable to continue, leaving all your party stranded with no means of transport. I believe the driver was thinking in the interests of you and your guests on this date when the trip was completed, in order to not let you down on your day.

I understand the tickets were not handed out as well. This was a consequence of the unexpected incident that occurred. The conductor forgot amongst everything going on and I apologise for this. As per our website, we offer this as a free optional extra to our service.

Kind regards
James Thorpe

Rated 5 out of 5 stars

Fantastic Company!!

From start to finish this company was the epitomy of professionalism. After deciding to book them the paperwork arrived in good time, it was clear and professional and gave the immediate impression that there would be no stress involved throughout the process. Invoices sent, deposits paid, receipts provided. Just brilliant.
On the day the buses were waiting at the church before the ceremony and they were immaculate! They took a 120 guests across London to the reception without a hiccup. The guests loved them and had nothing but praise for the staff.
Immaculate service, professional company - I would have no hesitation in recommending them!!

September 2, 2022
Rated 5 out of 5 stars

Absolutely fantastic!

We used Vintage Red Bus company for our wedding transport between our ceremony and reception venue. With our ceremony being in Twickenham and the rugby final ending up falling on the day of our wedding, we were nervous about the bus making it on time but we needn't have worried - it was ready waiting for us. The bus was perfect, and James and Adam (our driver and conductor) were both fantastic. Our guests loved it!

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

What can I say I absolutely love this…

What can I say I absolutely love this company They were brilliant they’re so helpful and friendly and the bus driver was lovely and so patient with 22 16-year-olds going to there prom, as you can imagine the kids are so excited and the bus driver Neil just took it all in his stride even the parents got excited too got lots of lovely photos great memories to be had for 16-year-olds for their prom they arrived in style. Will be definitely recommend in this company again and using them again so thankful to have found them even I got some brownie points from the parents😊 Thank you so much.

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

What a lovely company

What a lovely company! We used them for our wedding and didn't expect a bus company to be so easy to work with and get hold of. They were well priced, on time, the driver was the loveliest man letting guests and bride and groom take pictures in the cab. They even sent us the personalised blind for free post wedding. Would whole heartedly recommend.

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Really happy with our experience with…

Really happy with our experience with the Vintage Red Bus Company 😊 There seem to be quite a few of these companies but I’d highly recommend this one. Punctual, got us there smoothly, very friendly and good price. Thanks guys!

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Cannot express how fantastic this…

Cannot express how fantastic this company have been. I booked the vintage red double decker bus for my sons Prom, they turned up in plenty of time for photos beforehand and was happy with the timings on getting the kids to the Prom on time. I would definitely book them again. Thank you so much 😊

July 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience, super friendly, highly recommendable!

We booked a bus for a London sights & city tour on our wedding day including transport to the town hall.

We were super happy with the beautifully restored bus and with the driver and conductor who were both super friendly, really fun, and so helpful all around.

We definitely recommend this experience!

June 24, 2022
Unprompted review
The Vintage Red Bus Company logo

Reply from The Vintage Red Bus Company

Thanks for the review guys! we are so glad you enjoyed the bus and thank you for letting us be part of your special day!

Rated 5 out of 5 stars

May 2022 Wedding

Booked for Wedding in May 2022. Every time we contacted the team, they were so helpful with questions and our Wedding day went seamlessly.
They fantastically got all of our guests to the Church and back – despite an accident which held up the traffic, the driver was able to re-route and get there still without any delay!
The personalised tickets went down fantastically with our guests, that was such a great touch. The personalised signs, flowers and ribbons looked great too. Everyone enjoyed being able to sing along to the music too. Would 100% recommend.

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing vintage bus service!

We hired a vintage red bus to transport our guests between the church and venue on our wedding day for an added bit of fun! The bus was absolutely stunning and was dressed up with ribbons and flowers inside and out! The team also customised some banners and bus tickets with our names and wedding date on which was a lovely touch.

On the lead up to our wedding the team sent us a schedule which was super helpful. We provided some drinks and food for guests which the team were happy to serve on board. Lastly they hung around afterwards so we could capture some photos with the bus.

I can’t recommend this company enough for all they did for our wedding!

June 13, 2022
Unprompted review
The Vintage Red Bus Company logo

Reply from The Vintage Red Bus Company

Thank you so much for your lovely review. We are so happy to have been part of your special day! Congratulations!

Rated 5 out of 5 stars

Highly recommended! A perfect way to travel on your special day.

We hired the single decker to transport our guests from Marylebone registry office to the southbank area. What an amazing experience! I would 100% recommend the vintage red bus company to anyone looking for an amazing bus experience as part of an event. Having done extensive reviewing of a number of similar companies, the VRBC was by far the most competitively priced, absolutely lovely to speak to and communicate with, and very accommodating.

We were able to send champagne for a first toast to the bus depot and it arrived in the bus chilled in ice (no other company we spoke to offered this). The personalised blind and little tickets were included in the price (most others have this as additional cost). Our driver Neil was absolutely fantastic (thanks Neil!), taking us on a sightseeing tour of London with a stop off for photos with the bus. James and Belle in the offices were responsive and lovely to speak to and quick to reply on email.

The bus itself was immaculate, with a ribbon and decorated with flowers inside. Our guests absolutely loved it. If you are wondering whether to hire a bus, or whether to use this company, just book it!!

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

40th Birthday Christmas lights trip

I hired a routemaster bus a surprise for my husbands 40th birthday in November. Our family and friends were taken from our house into London for a drive around to see the christmas lights and back home again. It was amazing everyone had a brilliant time and are still talking about it now. The team were so friendly accommodating and welcoming. The bus was wonderful and decorated beautifully. My husband was thrilled. I would highly recommend! Thank you for helping me pull this off!

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Spectacular Wedding Day bus hire

We used the Vintage Red Bus Company for our wedding recently, and it was one of the highlights of the day! We loved the look on our guests faces as the bus pulled up with our names on the front and the staff were attentive and helpful throughout the trip. Good value compared to other vintage bus companies and the communication and helpfulness in the build up and then on the day was excellent. They'd thought of everything too!

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

Wedding Bus Hire

We used The Vintage Red Bus company for our wedding recently and couldn’t be happier with the service provided. Communication throughout was excellent. On the day, we had kept our bus a surprise and all our guests loved it! All the little touches made it really special - the tickets, the decorations, the names on the front of the bus. It was also really lovely that we had the option to keep our names from the front of the bus. Highly recommend!

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience

We loved our bus. We used it to get the Bridal party to the ceremony and then all of our guests back to our reception venue! It was great fun and we got tons of compliments and lovely photos. The team was very helpful, flexible and easy to work with.

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

Without question the most fantastic experience. Very well organised team and the bus was immaculate. Such a wonderful addition to our wedding and certainly got people talking. Our driver James and conductor Roger were absolutely brilliant. I can’t recommend The Vintage Bus Company enough, they’re brilliant.

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

Special experience

We booked a double decker bus to transport our guests for our wedding day and we are very glad that we did. It made the transport feel like part of the event with a great atmosphere.

Thanks to Neil and the team for a truly special experience. All of the guests loved it and it was a huge talking point. Professional service throughout - we can't recommend enough.

October 24, 2021
Unprompted review
Rated 5 out of 5 stars

A truely wonderful mode of transport

A truely wonderful mode of transport, eye catching and iconic. What more could you ask for?!
From start to finish, organising our event with the team at the Vintage Bus Company was flawless and the execution was to the letter, really great partner to work with and a throughly enjoyable day spent on the bus.
Will be working with them again in the near future for sure.

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

Wedding Bus - July 2021

We booked the single deck vintage bus to transport our wedding guests from our South London registry office to the Central London reception venue and what an incredible experience it was. The service Neil provided from my first email to the day was faultless. The bus itself was beautifully decorated, the sound system was great and it was wonderful to be able to have glasses of bubbles on board! Neil was so flexible with the pick up locations and came to our house before the ceremony for the drinks to be loaded. He was waiting for us at the allotted pick up time and was so patient as we got all our photographs taken. I wasn’t expecting the transport part of the day to be such an “event” and we are so pleased we found Neil and his company! A personal professional service that goes above and beyond - do not hesitate to book for your day! Thanks so much Neil - Bonnie and Tom

October 19, 2021
Unprompted review
Rated 5 out of 5 stars

Wedding Day experience to remember.

We hired a bus from this company and were absolutely thrilled with the presentation of RM883 provided, and the professionalism of the two crew members that accompanied the vehicle. The bus conveyed wedding guests to the church in Palmers Green on the occasion of my niece, Rachel, and her marriage to Kel. We were then transported back to the reception venue at Essendon Manor, and all who travelled on the bus expressed their complete satisfaction with the experience.
Thank you.

October 11, 2021
Unprompted review

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