The Vintage Red Bus Company Reviews 

186
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the planning process is remarkably smooth, and the dedicated team always goes above and beyond to assist customers. Customers truly love the iconic vintage buses, which arrive promptly and are beautifully decorated with ribbons and equipped with fantastic sound systems. On the actual wedding day, guests thoroughly enjoy chilled drinks served by exceptionally friendly staff while taking wonderful scenic tours through the city. Reviewers also deeply appreciate the thoughtful personal touches like custom tickets and special keepsakes that make these unique celebrations completely unforgettable for everyone involved.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and helpful teams... See more

Staff

Clients share positive opinions on staff, highlighting their friendly, helpful, and professional demeanor... See more

Product

Reviewers highlight positive aspects of product, such as the wonderful tickets, ribbons, and flowers that... See more

Location

Consumers find location to be a wonderful and memorable way to experience the city. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter had the bus for her wedding which meant everybody got to ride with the bride and groom, no boring car. The two chaps were brilliant , everybody was so excited and it made the day even more... See more

Rated 5 out of 5 stars

A fabulous addition to our wedding! Conor was very helpful from our first interaction right up to the days before the wedding. The bus arrived promptly and our guests loved travelling on it from the c... See more

Rated 5 out of 5 stars

We booked two buses for our wedding guests to go from the church to the venue and WOW what an experience, the best decision we made! The buses looked absolutely fabulous, with personalized touches and... See more

Rated 5 out of 5 stars

This was worth every penny. The team were so kind and helpful, and our guests loved the experience - especially our vehicle obsessed nephews. The bus looked great and we had a great tour through Londo... See more


Company details

  1. Bus and Coach Company

Written by the company

We specialise in vintage bus hire for weddings, parties, corporate events, tours and advertising/film. With over 3 generations of experience, we're a family run business you can trust. Our buses range from the classic single decker coach to the iconic double decker Routemaster. Contact us for hires within London, Buckinghamshire, Hertfordshire, Middlesex, Surrey, Oxfordshire, Berkshire or Bedfordshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

186 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(186)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prom transport in style

We recently hired a Routemaster double decker for my sons year 11 Prom. From first contact the service was exceptional with very quick responses to my emails. Nothing was too much trouble including adding school coloured ribbons to the front of the bus. The kids were really excited to travel together to their prom and exclaimed as they got on, saying it was so cool. Thank you to all who helped make this special occasion even more memorable. Highly recommended.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I hired The Vintage Bus Company for my husbands 60th birthday on Saturday 1st July we went to Windsor races and the totally experience from booking our trip last year to getting off the bus after the races was absolutely brilliant NOTHING was to much trouble and every question was answered
Special thanks to Conor in the office and soo sorry don’t want to get their names wrong but the driver & conductor on the bus …. TOTALLY TOTALLY RECOMMEND …MASSIVE THANK YOU !!!!

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant and reliable wedding transport

We hired a vintage bus for our wedding day. The team were incredibly responsive from our very first enquiry. We felt like we were in safe hands from the start and that didn’t falter for a moment on the day. They arrived exactly as planned and with plenty of time, arranged relevant permits and planned their routes, and welcomed our guests aboard. It ran without a hitch and without any involvement from us on the day (same cannot be said of local taxi firms!) They include lovely details like decorations in the colour of your choice, tickets, and a personalised board on the front of the bus. Thanks team, and we wouldn't hesitate to recommend you!

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Work Event

We used the vintage bus to take us to our work event. From the start communication was great, always quickly responding to my emails or available for a telephone call when necessary. Conor was the main person I dealt with and he was great help. I was unsure of a few factors at first, such as venue (as there were a few we were looking at) and whether there was going to be a return journey from the venue, Conor was great (and very patient!) throughout. Ribbons and balloons were provided as well as a personalised blind, the little details really did make it feel personal to us. The driver and conductor were very polite and helpful - they gave out personalised bus tickets (provided by them) and bags we had made up for each person. Everyone absolutely loved the bus, it was great!
There were no issues whatsoever, I would definitely use this company again. Thank you so much for a fantastic service!

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

The Bus was booked for a Birthday…

The Bus was booked for a Birthday celebration, We all had a fantastic time, visiting 2 places of interest. The journey was fun and exciting, The crew made us all very welcome and we treated the the time we had to the best we could. When we arrives at the 1st venue, children and adults could inspect the drivers cab and venture around the bus if they wished. The Bus route No. was changed to coincide with me getting younger during the trip not older, hence 60 to 40, then to 21. Everyone thought it a brilliant party start my Grandson said Best Party Ever Nanny. says it all!!!

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Highly Professional

I have recently used the Vintage Red Bus Company for a large wedding in central London at the NHM. The communication from Conor in the lead up to and on the day itself was so efficient and professional. On the day itself, they were so accommodating and the b uses looked fabulous! Thank you so much! Susie Evans Wedding & Events Co.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful driver and…

Very friendly and helpful driver and conductor, great route planned to our destination taking in local views and brilliant to be able to leave items on the bus and access as needed through the day.
A brilliant trip, enjoyed by everyone. Thank you.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend the vintage red bus company!

Highly recommend the vintage red bus company for any event, we recently hired them for our wedding day and the service they provided was incredible. The process was smooth from booking to the actual day, all our guests loved the experience. We especially loved the personalised banner, decorations and bus tickets for guests, which made it feel so personal. Thank you!

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Bus was decorated with the Bride & Grooms name and date of wedding, both driver and conductor were A1, the children loved the little ticket keepsakes they received as they entered the bus. Guests loved it, we used it to go to the wedding venue, then back to the sit down dinner, and final drop off the evening venue. People in the streets along the way were beeping the car horns and waving. a very nice day.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience!

I used this company for transport of guests on my wedding day. Communicating with Conor beforehand was really great, we also arranged to have drinks delivered to the depot, which arrived with the bus on the day, in a cooler. All the guests really enjoyed it and the staff on the day were so wonderful.
Thank you so much!

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Wedding bus hire

Vintage Red Bus Company transported us and our guests from our wedding ceremony to our reception in central London. They were great to work with from start to finish - Conor answered all our questions quickly and clearly and the team on the day were lovely. We got some drinks delivered to their depot which were provided in an ice bucket on the day and they also let us serve snack boxes for our guests to eat on the journey. Definitely recommend them for anybody who wants to hire a routemaster!

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Best Hen's Party Adventure!

Thank you to the Vintage Red Bus Company for making my friends Hen's party the most special day! The staff were so helpful on the day and were really flexible with changing a couple of things on the day. Great communication from the team leading up to the event which made it super easy to organise! Would highly recommend the experience!

March 4, 2023
Unprompted review
Rated 2 out of 5 stars

Overall fine

We hired a bus for our wedding and then they misspelled the name of our newly married name (it is not a complicated name)

First apology was pretty meaningless and and very much ‘oh well’ - once I had explained in detail how misspelling a newly married name on a wedding bus is actually pretty upsetting and had ruined the photos and was just extremely poor on their part in how they attempted to (not) handle it - I was offered a 25% refund which I accepted - i had asked for 50%. The second apology was more contrite but it was really disappointing that I had to basically make them take accountability instead of them just holding their hands up in the first place.

I don’t know what the point of the bus conductor was on the bus, apparently he was there to help with drinks but he did nothing.

Overall it was fine, bus was clean and being able to play music was fun - but I wouldn’t recommend based on the above.

December 16, 2022
Unprompted review
The Vintage Red Bus Company logo

Reply from The Vintage Red Bus Company

Hi Clare,

Again, please accept our sincerest apologies that you were provided with a blind with the incorrect spelling. As we mentioned in our email chain, our usual suppliers made an error where despite us sending them the correct spelling, they unfortunately provided a blind with the incorrect spelling. Historically they have been very reliable providing us with hundreds of blinds each year but our failure was clearly not checking the blind before it was sent out on Friday. Please accept our apologies that this happened. We haven't had this occur before and it was a massive shame it happened on your wedding day.

We offer the blinds as a free optional extra as part of the service, and if customers would like additional blinds we charge an additional £30.00 per blind (inc VAT) so the blind accounts for only a very small portion of the hire fee. The majority of the cost for the hire contributes towards the remainder of the cost of the bus hire i.e. staff wages, fuel and upkeep of the 1960's bus.

I know we failed where the blinds are concerned but I understand we did also provide the remainder of the service without issue. I appreciate that as this is your wedding day, the incorrect spelling on the blind counts for much more than its value on paper so we didn’t think it would’ve been appropriate to offer a £30.00 refund, hence we offered a 25% refund which as you mentioned you accepted.

We’ll absolutely take your feedback on board regarding the handling of your complaint, and will make sure we improve our process to deal with complaints better in future. We weren’t aware that you had an issue with the conductor so we’ll endeavour to pass this feedback onto the conductor.

Kind regards
James Thorpe

Rated 5 out of 5 stars

What an incredible experience!

What an incredible experience! The customer service from beginning to end was seamless and the communication from Conor was very reassuring that all was going to be taken care of on our wedding day.
Would highly recommend using The Vintage Red Bus Company! We hope to be in touch again one day in the future!

December 3, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant addition to the wedding

The two beautiful vintage red buses were such a highlight for our guests at my daughter's wedding, when they took them from the chapel to the reception. Tricky logistics (including distributing champagne for the journey) were managed brilliantly, and the service in the run up to the event was great. I'd recommend them highly and wouldn't hesitate to use them again.

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!
we couldn't of asked for more from the vintage red bus company! They were incredibly easy to communicate with, staff were polite and couldn't do enough for us. They went above and beyond and we wouldn't hesitate to recommend to anybody

November 25, 2022
Unprompted review

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