The Watch Professional Reviews 

186
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our old Rolex ladies date watch, self winding, must be a complicated piece of kit. It was losing time badly and kept stopping. Alex has totally revitalised it, all polished up and looking like new a... See more

Rated 5 out of 5 stars

Needed a new battery and most places were quoting 6-8 weeks plus had to be sent away. Contacted Alex by email for qoute and pleasantly surprised that he could change battery there and then. Batter... See more

Rated 5 out of 5 stars

Its a pleasure dealing with Alex. He is a true professional and highly skilled. From work on my Rolex or renewing a vintage and priceless Accurist, I would not trust anyone else with my watches.

Rated 5 out of 5 stars

We cannot recommend Alex highly enough. His communications are clear, regular, informative and refreshing in a world where trying to speak to a human and get a reasonable response is rare! He kep... See more

Company details

  1. Watch Repair Service

Written by the company

Service, restoration and repair of luxury watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(186)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I could not recommend The Watch Professional highly enough. He was prompt, courteous and eminently affable in our exchanges over email for the repair of my Grandfather's Tissot Seastar Seven (Manual) watch for which Tissot themselves were unable to accommodate.

The watch was finally returned safely in rigid zipped capsule case and has been functioning flawlessly for several months hence.

He did not even prompt me to leave a review, so it is with great respect that I do so now.

Thank you.

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

A really good experience with Alex at The Watch Professional. Communication was open and clear.
My Breitling is now running as accurately as it ever has! Highly recommended.

November 5, 2022
Unprompted review
Rated 5 out of 5 stars

Omega Seamaster Service

I wouldn't hesitate to recommend The Watch Professional to anyone. Alex kept me informed through every stage of the process and stuck to his timescale.

I received my watch back in perfect working condition and the strap looking like new. I will definitely use again

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Omega Seamaster Watch service.

I have an Omega Seamaster Watch which was continually stopping despite having a full service 2 years ago. I was reluctant go to the previous people I had dealt with for a service. So I come across The Watch Professional and read up on what they were offering for servicing my watch. It sounded all good so I went ahead to give them a try.
It turned out to be a wonderful experience with a genuine man who knew his stuff. Everything was secure in sending and receiving the watch and I was totally impressed with the service I got from Alex - The Watch Proffessional. I would certainly use him again and recommend him to anyone who has an expensive watch that needs servicing. His prices are good and genuine. Don’t hesitate or think about getting your watch serviced just do it and you won’t be disappointed. Thank you Alex for a great service.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent, reliable service

Alex provided a very high quality and friendly service, bringing both my grandfather’s watches back to life in spite of their age (140 yrs combined) and the challenges of their condition, age and scarcity of spares. Alex’s work is leagues above the other watchmakers I’ve tried before. Very much appreciated.

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service for luxury watches

I had neglected my omega seamaster and eventually it’s stopped working. I sent my watch to Alex following an Instagram post of his and the whole process from the assessment through the service to the return of the Watch has Been top drawer. I cannot recommend him enough and he will be my go to for the servicing of all my watches in the future. There really is no reason to go to an official service centre because I cannot imagine the service you get will be any better and it will almost certainly be many times more expensive. My watch was returned in fantastic condition and working as if brand-new.

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have followed the Watch Professional on social media for a while. My Omega Speedmaster started to loose time so i got in touch with Alex.
Alex called me straight away and discussed what he can do. I sent my watch off and the communication has been spot on all the way through.
My watch got delivered back yesterday and all i can say is Wow! It looks like new - i am massively impressed!

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Alex was communicative and professional…

Alex was communicative and professional throughout the process. He kept me in touch with progress and produced an excellent finish

August 20, 2022
Unprompted review
The Watch Professional logo

Reply from The Watch Professional

Hi Peter, I am glad you are pleased with the watch and thank you very much for taking the time to leave me a review, it is very much appreciated.

Rated 5 out of 5 stars

Excellent!!

Excellent from start to finish. Great communication throughout. Got my Wife's Tag Heuer Aquaracer serviced and refinished and it came back looking like new. Will definitely use Alex's services again, Thoroughly recommend.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Great communication, realistic service queue time given and inspection to advise of parts required / cost before proceeding with the service. Very professional and courteous throughout. After initially a little hesitant about sending my watch off to something you can’t see / visit, I would absolutely use The Watch Professional again and I’m very happy with the service. Many thanks!

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

What a find!!!

What a find! Old school professional service, great communication and explanation of service options and costs, very keenly priced, perfectly executed. Restored my broken old Omega Speedmaster looks almost like a new watch. I would recommend 100%. Thanks Alex!

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

Quick, Painless and Like New!

The process was quick and painless and Alex kept great communication throughout, the watch has come back in as close to new condition as possible for something that is close to 20 years old. I will definitely be using again!

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Great service & quality work!!

Great feedback and service from Alex. My 14 yr old Tag Heuer Carrera, worn daily, needed a good service and clean. Came back looking like new!! Beautifully presented in a case with padding. Thoroughly recommend using the Watch Professional!

March 7, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look