The Watch Professional Reviews 

186
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Our old Rolex ladies date watch, self winding, must be a complicated piece of kit. It was losing time badly and kept stopping. Alex has totally revitalised it, all polished up and looking like new a... See more

Rated 5 out of 5 stars

Needed a new battery and most places were quoting 6-8 weeks plus had to be sent away. Contacted Alex by email for qoute and pleasantly surprised that he could change battery there and then. Batter... See more

Rated 5 out of 5 stars

Its a pleasure dealing with Alex. He is a true professional and highly skilled. From work on my Rolex or renewing a vintage and priceless Accurist, I would not trust anyone else with my watches.

Rated 5 out of 5 stars

We cannot recommend Alex highly enough. His communications are clear, regular, informative and refreshing in a world where trying to speak to a human and get a reasonable response is rare! He kep... See more

Company details

  1. Watch Repair Service

Written by the company

Service, restoration and repair of luxury watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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4.9

All reviews

(186)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

40 yr old chronosport…

I sent a 40 yr old chronosport champagne diving watch for overhaul. It had actually been used for diving and was owned by my great uncle so held sentimental value. The service I received was second to none. I was kept informed at all stages, even though the movement was not salvageable, he was able to source a replacement and fit for me. The watch I received back was almost as good as new. So impressed. Look no further for a trustworthy and skilled professional.

February 27, 2022
Unprompted review
Rated 5 out of 5 stars

I must say I was apprehensive about…

I must say I was apprehensive about sending my beloved tag watch off in the post but I can only express how greatful I am to Alex. Professional throughout the whole process and kept me up to date the whole time. I will only be using Alex @ the watch professional for my watch services and repairs in the future. Thanks you Alex

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

PHENOMENAL!!!! A**

Like most I was a little dubious about sending my expensive timepiece to someone I had come across on Instagram (by chance). Alex provided me with everything I asked for to confirm that he and his business was legitimate (proof of address etc, I did my due diligence).

Well - cut a long story short, I am amazed and over the moon with the result! The watch is 15 years old and looks as good as new the day I received it for my 18th birthday.

If you have any doubts in your mind about sending you watch to Alex, please put those aside. I can assure you; you will not be disappointed with the service you receive.

Alex, thank you again for your craftmanship - I am one happy man and will look to deal with you in the future.

Thank you!

Chris.

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic job well done.

Alex has cleaned and refurbished my son's Tag watch and has been an absolute joy to deal with. He has kept me informed from start to finish and has made a fantastic job. The watch was also brightened and I have to say it looks brand new. My son is thrilled because the watch had sat in his drawer for years and he never expected it to look so good again.
I would thoroughly recommend Alex and would most certainly use him again.

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

What great service from The Watch…

What great service from The Watch Professionals. Kept me completely up to date with progress and made it a very personal service. My Omega came back looking like new, I’m delighted with total experience, I can’t recommend them enough. Don’t hesitate

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Tudor Submariner Service

So having been following Alex for a while now on Instagram I decided to send my Tudor and an Omega to him for servicing. I have always used Rolex for previous service requirements for the Tudor but as their costs were always a factor in when the watch went in, I decided to look elsewhere. Another complication was I wanted a link removed and on my particular strap not a straightforward process. Alex carried out all the work in a most professional way and kept me up to date on what was required and how it was all progressing including photos of the interior. If you are considering having a treasured timepiece serviced I would look no further that Alex, he is a master at what he does.

January 2, 2022
Unprompted review
Rated 5 out of 5 stars

I sent my Tag Aquaracer 2000 series…

I sent my Tag Aquaracer 2000 series watch to Alex (the watch professional) as it was not working correctly? I’m so pleased I did as it was a risk to send an expensive watch to someone not known to me or recommended by someone I know but it was a decision well made in my view? Alex promptly came back to me via email letting me know what the problem was and the best way to rectify it? All through the process he kept me up to date of what stage my watch was currently at? He even showed me his work of what he undertook via pictures of which I was very interested in to see indeed. As I was happy with the work he undertook I gladly paid his fee which was very competitive and reasonable by the way and my watch was duly dispatched back to me all sorted. This guy is a very trustworthy person I highly recommend him & his work he’s very easy to use or to be contacted. I will for sure be sending my watch back to him for future polishes or a full service? Keep up the superb work Alex and thankyou for an outstanding job on my timepiece.

Best Wishes
Darren Black
Boldon
Tyne and Wear

December 25, 2021
Unprompted review
Rated 5 out of 5 stars

Omega watch service and repair.

I can honestly say that the service I have received from Alex has been outstanding. From the moment I contacted him to see if he could repair and service my vintage Omega watch his attention to details has been first class. He firstly explained the process of the service and his pricing structure, and having agreed on the way to proceed I forwarded my watch to him. His communication throughout the process has been excellent and having now received the watch back I am delighted with the result. I would recommend his services without reservation.

November 20, 2021
Unprompted review
Rated 5 out of 5 stars

I’ve received my watch back today

I’ve received my watch back today, I can’t tell you how good it looks!

Alex is an absolute genius, plus he’s been a pleasure to deal with throughout the whole process.

I can’t recommend him enough, if you are looking for a similar service.

October 16, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Thank you so much, my Breitling Avenger looks brand new. Brilliant work Alex, you now have regular customer👍

September 26, 2021
Unprompted review
The Watch Professional logo

Reply from The Watch Professional

Hi Jamie, many thanks for taking the time to leave a review, it is very much appreciated, and I'm pleased you are happy with the watch.

Rated 5 out of 5 stars

Omega Genève Dynamic

I asked Alex to service and carry out minor repairs to my Omega Genève Calibre 613.

I also opted to have the case ‘Brightened’ to bring back the original finish on this 50 or so year old watch given to me by my fiancée.

Discussion via email settled that I should send the watch for initial inspection and following this work was agreed. I made things trickier for Alex as I wanted to have the watch back within only a few weeks to wear at my wedding. Alex pulled out all the stops.

Brilliantly and in the nick of time the watch came on the morning of the big day at about 1030. I got to wear it at the ceremony and all went great.

Fabulous work, the case refinish is tip top. The sunburst graining such a part of this beautiful period piece is back after years of handling. Alex’s meticulous work has added greatly to its appearance. The mechanism feels smooth and precise. Following Alex’s advice about the glass, I’m so pleased it looks fab just polished. I love it.

The thing that stands out for me about the service provided was the personal and honest advice and Alex being available to discuss the on going work at any time.

September 24, 2021
Unprompted review
The Watch Professional logo

Reply from The Watch Professional

Hi Patrick,

Thank you for taking the time to leave such a positive review, it is very much appreciated. After all the effort I'm glad the watch made it back to you just in time!

Many thanks again.

Rated 5 out of 5 stars

I approached Alex after seeing his…

I approached Alex after seeing his blog, about servicing and restoring a favoured watch of mine a Girard Perregaux.
Needless to say the communication, service and price were excellent. The watch - absolutely fantastic
Thank you Alex

September 24, 2021
Unprompted review
The Watch Professional logo

Reply from The Watch Professional

Hi Michael,

Many thanks for leaving a review, it is very much appreciated, and it was my pleasure!

Rated 5 out of 5 stars

Alex repaired my "irrepairable" Omega. More than pleased, to say the least.

Very pleased for several reasons. Firstly, a previous personally recommended watchmaker deemed my Omega irreparable - and Alex wasn't immediately put off by their diagnosis when I contacted him. He agreed to to dismantle and inspect and provide his own no obligation diagnosis within 48 hours of receiving the watch. He duly and swiftly considered a repair potentially possible. We agreed he should proceed, as I had nothing to lose and I didn't mind if the repair involved any minor cosmetic damage. The watch has significant personal attachment - and if it could be made to work again, I'd be more than cock a hoop. Secondly, he soon provided an estimate for the repair, full service and some parts which needed replacing. No payment or deposit was required. It was explained there was currently at least a 4 week plus timescale involved. Confirmation and acceptance was given to proceed. Thirdly, I'm now a very very happy person with a fully functional and cosmetically improved timepiece. I felt very confident about the whole procedure - mainly because Alex always kept me in the loop as to progress and information. Happy me and many thanks Alex.

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

How to modify a watch professionally.

I can not recommend this guy enough. My request was, could he turn a relatively cheep watch into something that looked expensive and different. What Alex sent me back was nothing short of remarkable, I absolutely love it, he is the very best at his business. Thank you Alex, I will be using your services again.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Service of IWC Spitfire Mark XVI

Service of IWC Spitfire Mark XVI

I cannot recommend Alex highly enough. Great, prompt and accurate communication.

He does not publish his address for pretty obvious security reasons - do not let this put you off!

My Watch arrived back exactly when he said it would and in a lovely little padded case.

Well done!

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Orfina Porsche Design Lemania 5100

Alex serviced my watch to a very high standard and was an absolute pleasure to deal with. High recommended. I will certainly be getting my other watches serviced by Alex in the future.

September 9, 2021
Unprompted review

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