The Weston Biltong Company Reviews 

535
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious and flavorful products, noting that the wide variety of available snacks and the simple ordering process are exceptionally satisfying. People also mention the remarkably fast shipping, friendly customer support team, and careful packaging that consistently keeps every single item fresh and intact. Some reviewers were not happy with occasional delivery delays, extended waiting times, or unexpected shipping issues that negatively affected when their packages arrived. A few consumers additionally reported instances where products were exposed to heat during transit, leading to melted treats or noticeable quality concerns.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing taste, fresh quality, and... See more

Quality

People report positive experiences with quality, highlighting the delicious taste, great flavours, and... See more

Delivery service

Customers report great satisfaction with the delivery service, frequently highlighting quick shipping times... See more

Order

Users describe positive interactions with order, highlighting the easy and simple online ordering system.... See more

Service

Consumers find service to be positive, highlighting quick delivery and excellent overall experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from Weston Biltong on quite a few occasions now and they never disappoint. I can't believe I spent so many years getting far inferior biltong from others, this is definitely the best avai... See more

Company replied

Rated 5 out of 5 stars

The quality and taste are the biggest attraction’s for me. Their Biltong just melts in your mouth. Very very satisfying. The ordering process is simple and the turnaround times are quick. I find the... See more

Company replied

Rated 5 out of 5 stars

I've been buying from Weston for a couple of years now and their lean biltong is the best I've found and I've tried a lot during my high protein diet. The flavour variety is brilliant. The thing that... See more

Company replied

Rated 5 out of 5 stars

The biltong was delicious with a delicate mild flavour. So glad to have found a supplier of Freshpak Rooibos tea. Everything was well within the use by date. I'm already planning my next order. Very q... See more

Company replied


Company details

  1. Meat Processor
  2. Fresh Food Market
  3. Gourmet Grocery Store
  4. Grocery Store
  5. South African Restaurant
  6. Wine Store

Written by the company

Multi Award winning Biltong at its very best, we are delighted to of been crowed not only Dabbers Den winners in 2018, but we can add to the list "Best Small Food Producer in Cheshire" after an historic awards evening in Chester in April 2019. Once again we are delighted to of been recognised not just for our stunning range of products but also how we conduct our business. Add a few more like now Nantwich Show Small Producer Award, South Cheshire Small Business Award and now crowned with a Great Taste Award. We are possibly the most multi decorated Biltong Company you can find. We are delighted to say we are the very first UK based company to have enrolled on the NFUs Back British Farming campaign. Back British Farming is the NFU’s public-facing campaign, driving support for the British food and farming sector through simple actions like buying British produce, enjoying the countryside responsibly, and spreading the word with friends and family. And now we only use 100% Renewable energy in all our products which we believe is another first for any Biltong Company in the UK we really do lead the way not just in flavour selection but innovation also. We do all we can when its comes to environment this includes our purpose built show stand been made from 100% Recycled products and now looking at the addition of Solar Panels to our purpose built facility in Cheshire. Take in to account as well 7 generations of Farming Knowledge and family History from South Africa we really think the experience we have in our blood adds up to something truly unique. Like we say #NotAllBiltongIsBlackAndWhite We only use 100% British Beef 100% of the time. Check out our massive range of flavours plus use our simple no commitment subscription service and save more. You really don't need to go anywhere else for you Biltong fix!


Contact info

4.8

Excellent

TrustScore 5 out of 5

535 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(535)

54 reviews in the last 12 months

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Rated 3 out of 5 stars

Weak flavours

I found the flavours to be very weak. A stark contrast to the beef jerky you would buy in a shop.

November 24, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Darren

Thanks for taking the time out to leave a review about what we do.
Your description is absolutely spot on with our flavours, we deliberately aim to add only a hint of flavour to range as we don't want to mask the flavour of the meat. Many brands aim to over power the meat by add lots of sugar and flavours whilst we do our best to ensure don't add anything unnecessary or cheap ingredients .Totally appreciate we can't hit the spot with all our customers it's a simply fact about what we do. As you can see from the reviews on here we don't miss very often
Please remember as well we only produce Biltong and not Jerky two very different products that may be why you have found a different experience to what you normally buy in a shop.

Thanks for looking up our small family business and giving us try.

Team WBC

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Wonderful South African treats. Delivery in good time.
Thank you.

November 26, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Shirley

Love seeing reviews just like this it really does make all our hard work really worth it. As a small team it really does give us a lift we get feedback like this.

Many Thanks
Team WBC

Rated 5 out of 5 stars

Great Selection of products

Great Selection of products, staff are super friendly

October 25, 2025
Unprompted review
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Ian

Thank you so much for supporting us its always a pleasure to see you and your family.

See you soon.
Team WBC

Rated 5 out of 5 stars

Outstanding service!

Outstanding service and the best tasting biltong and a wide variety of South African snacks!

October 4, 2025
Unprompted review
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Natasha

Thank you so much for your kind words it really does make a difference to what we do here.

Look forward to seeing you very soon.

Team WBC

Rated 5 out of 5 stars

Amazing

Amazing. The real deal.

October 25, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Jonathan

Massive thanks for the 5 stars, as a small family business it really is important to us that people can see our customers love what we do.

Thanks again
Team WBC

Rated 5 out of 5 stars

Quick friendly service and the biltong…

Quick friendly service and the biltong is outstanding

October 25, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Nathan

Delighted to see you love what we do and that you love our biltong.

Its a delight to be able to help you on your quest for Gold!

Massive thanks
Team WBC

Rated 5 out of 5 stars

Got everything I ordered and very happy…

Got everything I ordered and very happy dealing with them. Very quick and easy.

September 28, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Caroline

Massive thanks for taking the time out to leave a review about what we do, as a small family business it great to hear that our customers have had a great experience.

Many thanks
Team WBC

Rated 5 out of 5 stars

Quick delivery and the jerky is amazing…

Quick delivery and the jerky is amazing the wagyu and zebra was 10/10 deffo ordering again!

September 24, 2025
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Reply from The Weston Biltong Company

Hi Jasmine

Delighted to see that you love what we do. Having a unique range of meats is something we try to do to make us different from most other producers and to hear you love our Cheshire Range is fantastic.

Thanks for backing a small family business it really does make a difference.

Many thanks
Team WBC

Rated 1 out of 5 stars

I bought 2 bags of the off cuts

I bought 2 bags of the off cuts. £10 a bag, which is a saving of £4 over the normal bags. I do rate the normal biltong, but this was terrible. 40% just chunks of fat/no meat. 40% none could chew. I appreciate its cheaper, but really not worth the cost.

Update: I dont seek/need a refund, and my original review is based on the product received, so I am unsure what the purpose of the call would be.

The above review was submitted via the only email from you requesting and highlighting the importance of feedback(good, bad, or otherwise), via Trustpilot. Ive stated that most of pack couldn't be chewed/eaten or was just fat. That isnt what you describe "Think of it as the 'wonky veg' of the biltong world - perfectly good, just not perfectly shaped!". The shape isnt the issue.

Anyone who has tried your normal biltong knows its spot on, and I genuinely rate it, but if the off cuts cant be chewed or are just soft fat then the description hasn't matched the product I received.

September 24, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Steve

Thanks for taking the time out to leave a review about what we do.
You have left us a little confused by this this, you have described perfectly what the off cuts are designed to be. As the product description says "Think Wonky Veg but of the Biltong world!" and "Varied textures: Mix of thick and thin pieces, lean and marbled cuts anything that doesn't make the grade for our regular packs." and "Biltong Off Cuts are the perfectly imperfect pieces left over from our premium slicing process" We are not sure how else we could describe what Biltong off cuts are?
So we cant disagree with what you have written about what they are but left scratching our heads on why a review of this nature has been left, when you have received and descried perfectly what you ordered.
We have tried to call but we received no answer.

As a small family business its important we offer fabulous customer service however this was the first notice we have had about you not being happy with your purchase there fore not giving us the opportunity to address the issue you appear to have.

Thanks for looking up our small family business and giving us a try.
Team WBC

Rated 5 out of 5 stars

Good experience

Good experience, bought as a gift. Checkout was confused and changed the delivery address, but I emailed and customer service corrected the error quickly and the parcel went to correct address and quickly. Product biltong very nice will buy again. Thank you

September 28, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Christine

Delighted to see we got your issue resolved quickly and the delivery was to the correct address.


Massive thanks
Team WBC

Rated 5 out of 5 stars

Easy website to use and order

Easy website to use and order, great communication if any issues appear, great flavour. Will order again.

September 28, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Didzis

Hi looks like you love what we do here as a small family business its great to see reviews coming in like this.

Thanks Again
Team WBC

Rated 5 out of 5 stars

Everything was great

Everything was great, communication and delivery 🔥🔥🔥

January 2, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Muziwenkosi

Delighted to see your experience with us was a great one. As a small family business it really does make a difference to what we do.

Thanks again
Team WBC

Rated 5 out of 5 stars

Order dispatched quickly and delivered…

Order dispatched quickly and delivered packaged well and in good time with clear communication.

August 28, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Roanne

What a way to start a Thursday morning with a stunning review. We do our very best to make sure we get as many orders out as quickly as can and make sure you are well informed as the progress of your order. As a small family business its vital we do our best to offer a stunning service as well as great products.

Thanks Again

Team WBC

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing service and amazing products! Thank you so much for all your assistance Sheryl!

August 26, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Michelle

You have made Sheryl's day (AKA The Boss) with that fabulous review, if the Boss cant help no one can as we say here.

Thanks again
Team WBC

Rated 5 out of 5 stars

My favourite SA food supplier.

The biltong was delicious with a delicate mild flavour. So glad to have found a supplier of Freshpak Rooibos tea. Everything was well within the use by date. I'm already planning my next order. Very quick delivery, too.

September 1, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Dee

Over the moon you are loving what we do here, we do try to keep all our stock as fresh as possible including all our Biltong which we make all oursleves.

Massive Thanks
Team WBC

Rated 5 out of 5 stars

A taste from home

A taste from home!
The Walker Family are really welcoming and friendly - they understand the Saffa mentality and the need for that Biltong , droewors… curries en pap. All our favourite goodies!

August 31, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Kirsty

Thank you so much for your kind words, we work hard on understanding what you fabulous Saffas are needing and do whatever we can to help.

See you soon

Team WBC

Rated 5 out of 5 stars

Delivered in time

Good to get a product not freely available in the UK.

August 30, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Rob

We do our very best to make sure we get hold of all the things you don't find in elsewhere. Delighted to see that you love what we do.

Massive Thanks
Team WBC

Rated 5 out of 5 stars

Good price ordered t h e Dairiboard…

Good price ordered t h e Dairiboard pfuko.

August 29, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Linda

Looks like you love what we do and what we have to offer, as a small family business it really does make a difference to what we do.

Massive Thanks
Team WBC

Rated 5 out of 5 stars

Good

Good experience.

August 27, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Paul

Looks like everything went well, as a small family business seeing reviews like this really do make a difference to everything that we do.

Thanks again
Team WBC

Rated 5 out of 5 stars

As always good quality and delivered…

As always good quality and delivered speedily

August 27, 2025
The Weston Biltong Company logo

Reply from The Weston Biltong Company

Hi Sally

Thank yo so much for taking the time out to leave a review not just about what we do but how we do it as well. On a wet Thursday morning waking up to reviews like this make it all worth while.

Massive Thanks
Ryan

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