The Wheel Specialist Reviews 

21,067
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff. Many people noted the team's knowledge and friendly approach, making the entire process smooth and reassuring. The quality of the refurbishment is frequently described as outstanding, with wheels often returned looking brand new, significantly enhancing the vehicle's appearance. However, some customers noted product quality issues after refurbishment, such as lacquer failure, mismatched paint, or wheels remaining buckled. A few others reported their vehicles sustained damage during service, like dents on doors or sills. Additionally, some reviewers mentioned the company refused responsibility for improper repairs or flat tyres, citing a lack of guarantees.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the excellent and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Consumers find the product quality to be ambiguous, with many expressing delight at the finished result,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Price

People report ambiguous experiences with price, with many customers praising the reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got my rusty mokka alloys refurbished Craig and his team made a fantastic job at a good price. I had looked about for a while at places to get them done and am glad i picked this one would definitely... See more

Company replied

Rated 5 out of 5 stars

Outstanding service! Knowledgeable personable, professional and friendly when I dropped my wheel off! Ended up having the work completed within 24 hours and got a call back then next day to collect wh... See more

Company replied

Rated 5 out of 5 stars

I eventually took the plunge and decided to refurb the tired looking diamond cut wheels on my BMW X5. What a difference. The experience was very easy from start to finish and took two days to com... See more

Company replied

Rated 5 out of 5 stars

The whole experience from visiting and speaking with Scott who advised me on choice of finish to my wheels and helping me to pick new tyres to collecting my car the next day was quite fantastic. The r... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Repair and Maintenance
  3. Vehicle Inspection

Written by the company

Alloy Wheel Refurbishment, Customisation & Diamond Cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(21,067)

195 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and approachable staff

Excellent service, welcoming and friendly, spent time discussing my requirements. Found a perfect match for the body colour and refurbished 21 year old alloys to perfect condition. I felt it was also good value for the high quality job.

May 29, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Patrick,

Thank you for the great review.

We’re delighted to hear you found the team welcoming, friendly and helpful throughout the process. It’s fantastic to know you’re pleased with the colour match and the finish on your alloys.

The Wheel Specialist

Rated 5 out of 5 stars

The guys are amazing.

I have just had my wheels refurbished yesterday from these guys. What an amazing job they have done. The guys are very polite, friendly and kind. I couldn't go anywhere else now.
Thank you so much guys.

May 29, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Karen,

Thank you for the fantastic review.

We’re delighted to hear how happy you are with the refurbishment and the service from the team.

The Wheel Specialist

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, my car was ready before I was. My only regret is not getting my tyres dressed to match the excellent finish on my refurbished wheels. This was my second visit.
Highly recommend

May 28, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Donald,

Thank you for your continued support.

We’re really pleased to hear your car was ready ahead of schedule and that you’re happy with the finish on your wheels.

The Wheel Specialist

Rated 5 out of 5 stars

The finish on my wheels is nothing short of spectacular

The finish on my wheels is nothing short of amazing, thank you Craig for making an old guy proud of his car again providing a truly great service. I would recommend The Wheel Specialist to anyone needing their wheels to look amazing again.

May 28, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Ewan,

Thank you for the fantastic review.

We’re delighted to hear how pleased you are with the finish on your wheels. We’ll be sure to pass your kind comments on to Craig and the team.

The Wheel Specialist

Rated 5 out of 5 stars

Fantastic service

Fantastic service from The Wheel Specialist Teesside. We turned up without an appointment with a buckled wheel, and he still took the time to help us even though he only had a few minutes spare. He was friendly, professional and clearly very knowledgeable.

Really impressed with the customer service and would definitely highly recommend them. Excellent job!

May 29, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Helen,

Thank you for the great review.

We’re really pleased the team could help you out without an appointment and that you were impressed with the service.

The Wheel Specialist

Rated 3 out of 5 stars

Great when first done but corroded…

Great when first done but corroded quickly, I went back to the The Wheel Specialist after 14 months, who said yes that’s normal, the guy was short & sharp the way he spoke to me.

I spent a lot of money, expected them to last longer than two 2 1/2 years. Surly if they were sealed properly, they should last longer. Right now, they look awful.

I’m now looking for another wheel specialist to get them done again properly.

May 26, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thank you for taking the time to leave your feedback.

We're sorry to hear that you have been disappointed with the longevity of the finish and with your recent experience when discussing this with our team.

We take great pride in the quality of our workmanship and always aim to provide excellent customer service. Whilst corrosion can develop over time due to a number of factors, including wheel type, age, usage and environmental conditions, we would always want the opportunity to review any concerns and discuss the options available.

Unfortunately, we have been unable to identify your details from this review. If you would be willing to contact the Leicester branch directly, we would be happy to look into the matter further and review your previous refurbishment.

We appreciate your feedback and hope to have the opportunity to speak with you.

The Wheel Specialist Leicester

Rated 5 out of 5 stars

They know what they're doing!

I recently popped into the Nottingham branch of The Wheel Specialist and had a chat with a fine chap about getting an 18" Audi A3 alloy wheel re-diamond cut to clean up some scuffs and white worm. The quote I received was £150 which I was very pleased with.

A few days later I got a call from James who told me my wheel was ready to be collected and looked "like new". When I popped back in later in the week I was truly delighted with the job they had done and James was there for me to thank in person. Overall my experience at The Wheel Specialist was excellent and I can see why they have so many positive reviews.

Thanks guys!

May 23, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Andy,

Thank you for the fantastic review.

We’re really pleased to hear you were happy with both the service from James and the finished result on your Audi wheel. It’s great to know the refurbishment lived up to expectations and that your wheel is now looking like new again.

We really appreciate your kind comments about the team and the recommendation.

The Wheel Specialist

Rated 5 out of 5 stars

Excellent service in refurbishing my wheel.

Excellent service in refurbishing the diamond cut 20" alloy on my Audi TT RS. Staff were friendly and helpful, giving me a time slot within days and with a 1 day turnaround. They even showed me the refurbishment process upon request when I picked up my wheel.

The wheel was as good as new and with no discernible difference to my other wheels. It even had the 'Audi Sport' logo replaced near the valve.

I would certainly use The Wheel Specialist in Westerhope, Newcastle again (although I hope that I never have to !)

May 15, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Rob,

Thank you for the fantastic review.

We’re really pleased to hear you were happy with both the refurbishment and the service from the team. It’s great to know the wheel matched perfectly and that the extra attention to detail was appreciated.

We look forward to welcoming you back in the future, hopefully not too soon though.

The Wheel Specialist

Rated 5 out of 5 stars

Top draw

I have to say, the work at TWS in Cwmbran is second to none .
Fantastic service, very reasonably priced and they went out of their way to for me in .
Hazel on reception was fabulous and went out of her way to satisfy any concerns I may of had .

May 14, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Andrew,

Thank you for the great review.

We’re really pleased to hear you were happy with both the quality of the work and the service from the team in Cwmbran. We’ll be sure to pass your kind comments on to Hazel as well.

The Wheel Specialist

Rated 5 out of 5 stars

mercedes e class

Had a full refurbishment of diamond cut alloys and calipers painted to match the wheels. New centre caps, and two new tyres fitted to the rear. the work was carried out in the time stated and the standard of finish is excellent. the full process is explained by the staff and they keep you up to date on progress as a full refurbishment like this takes a few days to complete.

May 5, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thank you for your review.

We’re really pleased to hear you were happy with the refurbishment and overall finish on your Mercedes E-Class.

It’s great to know the communication and updates throughout the process helped make the experience a positive one.

The Wheel Specialist

Rated 5 out of 5 stars

I had the wheels of my MG TF…

I had the wheels of my MG TF refurbished and I was delighted with the results. What I particularly liked was the attention to detail during the process. From reception to the wheel refurbishment operator - the customer service was seamless. My car has different front and rear wheel/tyre sizes, so it was critical that the wheels and tyres went back on the car in the exact same positions. They listened carefully to my instructions and this was done exactly as requested and the tyres were all fitted with the correct rotation. The team also fitted my new wheel inserts and saved the originals for me. Having previously had the wheels of my Mercedes refurbished in 2025, this was the 2nd time I have used the services of the Wheel Specialists in Ferndown, Dorset and the experience was just as good second time round.

May 11, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Robert,

Thank you for taking the time to leave such a detailed review.

We’re really pleased to hear you were happy with both the refurbishment and the attention to detail from the team. Ensuring everything was returned exactly as requested is so important, especially with a car like your MG TF.

We truly appreciate your continued support and are delighted your second experience with us was just as positive as the first.

The Wheel Specialist

Rated 5 out of 5 stars

JAmes and MArk really helpful friendly…

JAmes and MArk really helpful friendly and great service thanks !! Nigel Hollett

May 13, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Susannah,

Thank you for your review.

We’re really pleased to hear James and Mark looked after you and provided such great service.

The Wheel Specialist

Rated 5 out of 5 stars

I have been using The Wheel…

I have been using The Wheel Specialist's a number of times and every time the service has been exceptional

May 1, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi David,

Thank you for your continued support.

We’re really pleased to hear you continue to receive exceptional service each time you visit us.

The Wheel Specialist

Rated 1 out of 5 stars

Avoid – Substandard Quality & Unreliable Service


I had wheels refurbished here, yet despite the car covering fewer than 1,000 miles, never being driven in wet conditions, and only being carefully maintained, the lacquer failed very quickly. My original 8-year-old factory wheel remains in perfect condition; they admitted they use a different lacquer, but could not justify why they do not use a durable, equivalent standard. They refused to rectify the out-of-warranty wheel. I only accepted a refund for the newer failed wheel as I have no confidence in their workmanship or materials. I cannot recommend their service.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic company to deal with

What a fantastic company to deal with. Had three alloy wheels fully refurbished. The quality of the work was faultless. They looked like new when finished. The cost was very reasonable and the staff were absolutely fabulous. Nothing was a problem to them and I wouldn't hesitate to recommend them to anyone. This is service and professionalism that you rarely find these days. 5 🌟

May 12, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Den,

Thank you for the fantastic review.

We’re really pleased to hear you were happy with the quality of the refurbishment and the service from the team.

Your comments mean a lot to us and we really appreciate the recommendation.

The Wheel Specialist

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, good work and communication, James, Adrian and Mark where excellent and exetremly polite and informative

May 6, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi R Hibberd,

Thank you for the great review.

We’re really pleased to hear you were happy with the customer service, communication and overall experience. We’ll be sure to pass your comments on to James, Adrian and Mark.

The Wheel Specialist

Rated 5 out of 5 stars

Fantastic results

Fantastic results, the wheels look incredible. So easy to work with and brilliant communication all the way through. Can not fault them and will definitely use them again!

May 1, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Jamie,

Thank you for the fantastic review.

We’re really pleased to hear you were happy with both the results and the communication throughout the process.

We look forward to seeing you again in the future.

The Wheel Specialist

Rated 5 out of 5 stars

Professionalism and passion at its best…

Professionalism and passion at its best – highly recommended!"I can honestly recommend Adrian’s services to anyone! I brought in a set of badly damaged alloy wheels from my BMW F10, and I left feeling like I’d found a true expert.What sets this place apart is their incredible customer service. Adrian came out personally, spent a lot of time with me, and—most importantly—really listened. Instead of just talking, he brought out other wheels in different finishes and held them up against my car so I could see the actual effect. Choosing the 'Silver' finish was a great move, though both options he suggested looked amazing.Working with Adrian was a pleasure, and the entire staff was extremely helpful and polite, which really shows the high standards they keep. He offered a very fair price and took the time to understand my needs rather than just rushing through the job. Reliable, professional, and a great atmosphere. If your wheels need a refurb, look no further!"

April 30, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Mariusz,

Thank you for the fantastic review.

We’re really pleased to hear you had such a positive experience and that Adrian and the team took the time to help you choose the perfect finish for your BMW.

We appreciate the recommendation and your detailed feedback.

The Wheel Specialist

Rated 5 out of 5 stars

Went to the Cumbernauld…

Went to the Cumbernauld depot..absolutely brilliant service..all four wheels done/new tyres fitted..powder coated with smoked chrome..looks amazing..would highly recommend them

April 23, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Mr Hilley,

Thank you for the great review.

We’re really pleased to hear you’re happy with the finish and overall service.

We appreciate the recommendation.

The Wheel Specialist

Rated 5 out of 5 stars

Grand job

My wheels were a bit of an embarrassment and now they have been admired by everyone! The refurbishment has made them look like new. Grand job! Thanks, Gordon.

April 20, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Gordon,

Thank you for your review.

We’re glad to hear your wheels are back to looking like new and getting the attention they deserve.

The Wheel Specialist

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