The Wheel Specialist Reviews 

21,067
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff. Many people noted the team's knowledge and friendly approach, making the entire process smooth and reassuring. The quality of the refurbishment is frequently described as outstanding, with wheels often returned looking brand new, significantly enhancing the vehicle's appearance. However, some customers noted product quality issues after refurbishment, such as lacquer failure, mismatched paint, or wheels remaining buckled. A few others reported their vehicles sustained damage during service, like dents on doors or sills. Additionally, some reviewers mentioned the company refused responsibility for improper repairs or flat tyres, citing a lack of guarantees.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the excellent and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Consumers find the product quality to be ambiguous, with many expressing delight at the finished result,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Price

People report ambiguous experiences with price, with many customers praising the reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got my rusty mokka alloys refurbished Craig and his team made a fantastic job at a good price. I had looked about for a while at places to get them done and am glad i picked this one would definitely... See more

Company replied

Rated 5 out of 5 stars

Outstanding service! Knowledgeable personable, professional and friendly when I dropped my wheel off! Ended up having the work completed within 24 hours and got a call back then next day to collect wh... See more

Company replied

Rated 5 out of 5 stars

I eventually took the plunge and decided to refurb the tired looking diamond cut wheels on my BMW X5. What a difference. The experience was very easy from start to finish and took two days to com... See more

Company replied

Rated 5 out of 5 stars

The whole experience from visiting and speaking with Scott who advised me on choice of finish to my wheels and helping me to pick new tyres to collecting my car the next day was quite fantastic. The r... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Repair and Maintenance
  3. Vehicle Inspection

Written by the company

Alloy Wheel Refurbishment, Customisation & Diamond Cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(21,067)

195 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Ferndown, Dorset. Great experience, start to finish. I was a bit worried as I am a bit fussy with anything to do with my car. I need not to have been. The wheels are great and far better than I expected. 10/10 definetley recommend.

April 24, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Mr Slater,

Thank you for the fantastic review.

We’re really pleased to hear the result exceeded your expectations and that you had a great experience throughout.

We appreciate the recommendation.

The Wheel Specialist

Rated 5 out of 5 stars

Mark at The Wheel Specialist was…

Mark at The Wheel Specialist was outstanding, I booked in to have my alloys welded due to air leaks. He was very professional over the phone and in person offered me a colour change of the alloys included in the price and then replaced the BMW cap on the wheels when I asked for them to be replaced. Great service, Great prices and all together a lovely experience which is refreshing. Will recommend to anyone! Thank you to all the team of staff at The Wheel Specialist Swansea!!

April 24, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Rhian,

Thank you for the great review.

We’re really pleased to hear you had such a positive experience and that the team looked after you so well.

We appreciate the recommendation.

The Wheel Specialist

Rated 5 out of 5 stars

Great job

Jody and the team in Inverness did an awesome job refurbishing the 19" wheels on my wifes Ford Kuga Vignale. The colour/finishing was exact to the Ford original, so now the wheels look exactly like they did when the care was new... great job, well done to the Inverness team

April 17, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Graham,

Thank you for your review.

We’re really pleased to hear the finish matched perfectly and that you’re happy with the result.

The Wheel Specialist

Rated 5 out of 5 stars

Amazing wheel service

Fantastic service every step of the way. Did exactly what they said they would. Highly recommended.

April 21, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Craig,

Thank you for the great review.

We’re really pleased to hear everything was delivered as promised and that you were happy with the service throughout.

We appreciate the recommendation.

The Wheel Specialist

Rated 1 out of 5 stars

Dented Sill due to using incorrect jacking point …

If you ever had work done here before it closed down, please check all you jacking points underneath your car. I took a clsssic Mercedes into them less than a year ago and whilst the car is currently being serviced, my Mercedes specialist noticed a dent in the under sill caused by jacking the car up in the incorrect position.
Clearly bone idle laziness causing longer term damage

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great reception, nice people, good job done. No fuss, just very good service

April 10, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Robert,

Thank you for your review.

We’re really pleased to hear you had a positive experience and were happy with the service.

The Wheel Specialist

Rated 5 out of 5 stars

These guys are very professional

These guys are very professional, excellent service and thorough assessment on wheels prior to refurbishment.
Scott was very helpful along with Craig.
Very pleased.

April 10, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Kevin,

Thank you for the review.

We’re really pleased to hear you were happy with the service and the thorough assessment before the work was carried out.

We’ll be sure to pass your comments on to Scott, Craig, and the team.

The Wheel Specialist

Rated 5 out of 5 stars

Excellent job yet again!

The Wheel Specialist in Cwmbran have completely transformed our Porsche Boxster 718. We went in wanting a fresh new colour for the alloys, and the team absolutely nailed it. The finish is immaculate, the attention to detail is spot‑on, and the car looks better than it ever has.

Everyone we dealt with was friendly, knowledgeable, and genuinely passionate about what they do. They kept us updated throughout the process and delivered the car back looking showroom‑ready.

If you’re thinking about changing the colour of your alloys or giving your wheels a new lease of life, this is the place to go. Couldn’t be happier with the result — highly recommended!

March 27, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Mark,

Thank you for the fantastic review.

We’re really pleased to hear how happy you are with the new finish on your Boxster and that the team delivered exactly what you were looking for.

Great to know the communication and attention to detail stood out too.

The Wheel Specialist

Rated 5 out of 5 stars

Had 2 rear wheels repaired with a…

Had 2 rear wheels repaired with a diamond cut finish .
Outstanding workmanship kept me informed throughout the process.
Very friendly and informative and gave me different and cheaper options to consider.
All staff very friendly and Mark was excellent.
I would recommend to any one who needs work on alloy wheels to use this company they won’t be disappointed .
They are easy to find on Morriston enterprise Swansea.

April 2, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Robert,

Thank you for your review.

We’re glad you were happy with the diamond cut finish and that the team kept you informed throughout.

We really appreciate the recommendation.

The Wheel Specialis

Rated 5 out of 5 stars

Very professional service

Very professional service
Did a great job
Lovely friendly receptionist
Kept up to date with the job
Very pleased.
Would definitely recommend

April 1, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thank you for the review.

We’re pleased to hear you were happy with the service, communication, and final result.

We really appreciate the recommendation.

The Wheel Specialist

Rated 5 out of 5 stars

The work on my wheels were second to…

The work on my wheels were second to none. Done in good time to best standard. They couldn't have done any better.

April 27, 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Daniel,

Thank you for the review.

Great to hear you were happy with the quality of the work and turnaround time.

We really appreciate the feedback.

The Wheel Specialist

Rated 5 out of 5 stars

EXCELLENT SERVICE & EXCELLENT STAFF

From the moment I arrived I was made to feel welcome. The guy on reception came out and changed my wheel, fitted replacement. He then provided quote, details of all the steps. Advised it should be ready in 24rs. Following day I received call to say repair completed.
Would recommend this branch

March 31, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Colin,

Thank you for the review.

We’re really pleased to hear you felt well looked after from the moment you arrived and that everything was clearly explained.

Great to know the turnaround met expectations too.

The Wheel Specialist

Rated 5 out of 5 stars

I’ve used this place 2 times now I…

I’ve used this place 2 times now I would highly recommend this company they did an amazing job on my wheels on my fiesta ST and the staff are very friendly 5*

March 26, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thank you for your continued support.

We’re really pleased to hear you’ve used us more than once and that the team delivered great results each time.

We appreciate the recommendation.

The Wheel Specialist

Rated 5 out of 5 stars

Newcastle branch: work done without hassle

Ordered a refurbishment on all four alloys. Work was completed without any hassle and on time.

Staff were extremely friendly throughout the experience. I would quite happily recommend them to other people.

If I had to be critical I would point out that receiving an email with possible extra charges after booking was a downer. Those possible extra costs should be on the quotation I was given, and not sent in an email after committing to get the work done. This is in reference to TPMS valves and damaged tyres. Just add this information to the quote. It looks quite shady seeing it after booking. To be clear though, I was not charged for any extras.

Another point was that the phone lines were disconnected, when I tried to find out if the car was ready. I did get a near immediate response from an email though.

March 17, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Steve,

Thank you for your review and for your recommendation.

We’re really pleased to hear you were happy with the work and the service from the team.

We also appreciate your feedback regarding the additional information sent after booking and the phone lines. This is useful and something we’ll review to improve the overall experience.

Thanks again for taking the time to share your feedback.

The Wheel Specialist

Rated 5 out of 5 stars

Faultless

Faultless, from my initial contact to collecting my wifes VW Golf (I can't believe I kerbed). Excellent communication, friendly service and the wheel was perfect.

March 20, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thank you for the great feedback.

We’re delighted to hear everything went smoothly from start to finish and that you were happy with both the service and the final result. Kerbed wheels happen to the best of us, so it’s good to know we could put them right for you.

We really appreciate your comments and hope to help again in the future.

The Wheel Specialist

Rated 1 out of 5 stars

Very disappointed with the Nottingham…

Very disappointed with the Nottingham depot. Took a pair of motorcycle wheels in to be powered coated white. I gave them specific instructions to NOT coat certain areas and when I went to pick them up, yep, they had coated the whole area that I said not too. All I got was "well I’ll have to do the whole job again to put it right " in a very unapologetic manner. I would NOT recommend this place and I certainly won’t be going back.

February 28, 2026
Unprompted review
Rated 2 out of 5 stars

Took my car to get 1 alloy straightened…

Took my car to get 1 alloy straightened due to losing air pressure. They gave it back, and it still kept losing pressure. I went back and after looking at it again, they had repaired the wrong wheel, tried charging me full price again for the same work eventhough they took the wrong wheel off, and then proceeded to accuse me of swapping the wheels over. Then out of ‘courtesy’ only charge me 50%

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Awsome Jodie

I had booked my vehicle in to have the 4 wheels completely refurbished, due to circumstances I had to cancel and reschedule 3 times before finally making the appointment. The staff (Jodie) remained patient, friendly and very professional throughout. As for the wheels couldn't be happier with the work done on them, they look like new and I have already recommended this service to others, thanks you.

March 12, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi John,

Thank you for your kind words.

We’re especially pleased to hear how well Jodie looked after you throughout the process, even with the changes to your booking. That level of patience and professionalism is exactly what we expect across the network.

It’s also great to hear you’re happy with the finished wheels and already recommending us.

Thanks again, and we look forward to helping you again in the future.

The Wheel Specialist

Rated 5 out of 5 stars

Alloy refurb

Stopped by and got estimate immediately. Booked it in on Monday for Thursday. Dropped off 6.30am. Received emails telling all details. work done by 4.30pm. Customer service brilliant would recommend everytime.

March 12, 2026
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Michael,

Thank you for the great review. We’re pleased the whole process was straightforward, from getting your estimate through to collecting the finished wheels the same day.

It’s great to hear you were happy with both the refurbishment and the customer service. We really appreciate the recommendation.

Best regards,
The Wheel Specialist

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