The Whisky World Reviews 8,633

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,603 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often highlighting its speed and the secure, protective packaging of products. Many people also appreciate the wide selection of products available and the competitive pricing, even for rare or hard-to-find items. The ordering process is frequently described as easy and straightforward, with many consumers noting the excellent customer service provided. However, some customers also noted issues with delivery partners, such as items being left unattended. A few people mentioned unexpected import costs or high international shipping fees that were not clearly communicated at the time of purchase. Additionally, a small number of reviewers reported receiving broken or damaged packaging.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service. Customers consistently praise the remarkably... See more

Product

Reviewers highlight positive aspects of product. Customers are consistently satisfied with the product's... See more

Price

Customers had positive experiences with price, consistently finding them competitive and reasonable. Many... See more

Order

People report positive experiences with order. Customers consistently praise the easy ordering process, fast... See more

Service

Users describe positive interactions with service, highlighting excellent communication, efficiency, and care... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a new customer and I must say I had a great experience with the whiskey world. My order was processed and dispatched on the day of purchase and turned up the next day at my home (I selected... See more

Company replied

Rated 5 out of 5 stars

Ordered an engraved gift for a special birthday present. Engraving was discreet and just added a special touch. Emails exchanged when placing the order were dealt with quickly and efficiently. I reque... See more

Company replied

Rated 5 out of 5 stars

The staff were very helpful when I phoned . I was an existing customer but the online system could not place my order on line . The man whom I spoke to found my old account & took my order over the... See more

Company replied

Rated 5 out of 5 stars

I have purchased many bottles from whiskey world Easy to navigate and purchase Payment methods quick And package with quality protection Delivery given up dates when item to arrive Very happy... See more

Company replied


Company details

  1. Liquor Store

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product at a good price

Great product at a good price. Shipping was very fast.
There was a slight leak due to the way it was packed, but nothing major.

March 8, 2026
The Whisky World logo

Reply from The Whisky World

Hello Jay,

It's great to hear the value and delivery hit the mark. We'll review the packaging to make sure everything arrives perfectly next time.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Excellent service

Prompt delivery and carefully packaged. Excellent range of quality whiskies on site.

March 8, 2026
The Whisky World logo

Reply from The Whisky World

Hello John,

We're happy it reached you in good time and that you enjoyed browsing the range.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Good service

Simple ordering process and competitive pricing.
Goods arrived on time, as described and well packaged.
First time using them, but based on this experience, I will order again in future!

March 8, 2026
The Whisky World logo

Reply from The Whisky World

Hello Colin,

Thanks for giving us a try. We're glad everything went smoothly and arrived just as expected.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Fast shipping to USA

My items were well packaged to prevent breakage, as always. Fast shipping from UK to USA. I can always find my favorite whiskies on whiskyworld that are difficult to find or are unavailable in my area.

March 1, 2026
The Whisky World logo

Reply from The Whisky World

Hello Tim,

It's really nice to hear this. Good to know the bottles reached you in perfect condition and that the selection keeps delivering.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

This was the fastest delivery I’ve had…

This was the fastest delivery I’ve had for any alcohol purchase. This order arrived within a couple days from overseas. I can’t even get that fast within my own state. The bottles were safely packaged. I highly recommend using The Whisky World for your high end bottle needs.

March 8, 2026
The Whisky World logo

Reply from The Whisky World

Hello Elizabeth,

We're really pleased it got to you so fast especially coming from overseas. Appreciate you sharing your experience.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Extremely fast shipping

Their whiskey selection is amazing and I could not believe how fast shipping was. I received my items in the US within 3 days of shipping. It was incredible!!!

March 8, 2026
The Whisky World logo

Reply from The Whisky World

Hello Jaren,

That's fantastic to hear. We're glad the speed and selection both stood out.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Great service

Great service

March 8, 2026
The Whisky World logo

Reply from The Whisky World

Hello Ash,

Good to hear it all went well. We appreciate the review.

Michelle,
TWW Support Team

Rated 4 out of 5 stars

What was delivered wasn’t what was…

What was delivered wasn’t what was advertised, however, when brought to there attention the process was pretty painless to return items, although I haven’t got a clue what the request for photos was all about.
Would I order from them again, ? I’m not sure….

March 8, 2026
The Whisky World logo

Reply from The Whisky World

Hello John,

We appreciate your honest feedback. Apologies for the mix up with your order and we're glad the return was handled smoothly. The photos help us investigate and improve going forward. Thank you for your understanding.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great product.

March 1, 2026
The Whisky World logo

Reply from The Whisky World

Hello Alex,

Thanks for letting us know! We're glad everything worked out well.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Never disappoints

Excellent prompt service as always
Properly packaged
Never disappoints the whisky world
Thank you

February 28, 2026
The Whisky World logo

Reply from The Whisky World

Hello Peter,

We really appreciate your continued support. We're glad everything arrived as it should once again.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Informative website

Informative website, quick processing.

March 5, 2026
The Whisky World logo

Reply from The Whisky World

Hello Joel,

It's nice to hear the site did its job and everything was processed without delay.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Great Selection

Great Selection, Quick and safe shipping.

March 6, 2026
The Whisky World logo

Reply from The Whisky World

Hello Gary,

Appreciate the feedback. Good to hear it all went smoothly.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great customer service

Everything was shipped quickly and securely enough that all bottles were protected well

March 6, 2026
The Whisky World logo

Reply from The Whisky World

Hello Susan,

Glad everything made it safely and in good time. Thanks for sharing.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Will order again

Ordered several bottles on a Thursday evening and got them on Monday morning. Cost less to get them delivered (including shipping from the UK to the USA) than what our state run store charges. Will order again

March 6, 2026
The Whisky World logo

Reply from The Whisky World

Hello Kyle,

Great to hear it reached you by Monday and a competitive price. Looking forward to helping you again soon.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Fast delivery, well packaged

Whisky delivered quickly and wrapped very well. Whisky exactly as described. Trustworthy.

February 27, 2026
The Whisky World logo

Reply from The Whisky World

Hello Stuart,

Pleased everything was spot on from description to delivery. Means a lot to have your trust.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Delivery on time

Delivery on time. If not mistaken I think we know you from Boston Parade.

March 6, 2026
The Whisky World logo

Reply from The Whisky World

Hello Harsha,

Appreciate you letting us know. On-time delivery and maybe a familiar face too!

Barry,
TWW Support Team

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