thewhitelighthousefurniture.co.uk Reviews 

Ordered two lamps which arrived on the date I was given. I had enquired about them as they were initially out of stock, but I was kept informed when them came back into availability.

I absolutely love them! Lovely quality, match my room decor perfectly and good value for money.

I must admit I was worried as I’d read the reviews after I placed my order, but I experienced no issues and am thrilled!

Fantastic quick service and lovely realistic olive tree thank you x

Awful non existent customer services. Bought an item that came damaged, and nothing I do can attract their attention to resolve the situation. I love their furniture and have bought a few things recently, but sadly this will now be the last, and I will have to take the matter further with the small claims court

update: White Lighthouse replied to an N1 Small Claims form I sent (after having ignored over 10 previous emails and phone calls asking for help on their returns procedure), to say that the only thing they are prepared to do, is refund the cupboard if I carry it to the post office for return. which I am physically unable to do. So BE AWARE only buy things from White Lighthouse if you are physically able to carry them to your local post office :D :D I will now be submitting the claim form to the court as a result.

I wish I had read these reviews before placing an order... The item (a footstool) arrived broken in two, not surprising really since it had been sent in an old badly sellotaped together cardboard box without any packaging at all. I got no delivery email from the company, I just got home one day and found it dumped by the front door. The company has ignored my two emails and a message and photos sent on Messenger. I've given up chasing, putting it down to a bad experience, just relieved I didn't spend more money with them. I would have given them no stars had the option been available.

No stars awarded.

This is an update on this disgraceful company, who refused to answer my messages regards a small complaint about damaged goods.

The company is more concerned about getting bad reviews than dealing with the actual customer complaints which would have avoided them getting the poor reviews in first place.

I took them to Small Claims Court due to their lack of response and respect towards me as a customer. Suffice to say I won my case. I donated all monies and costs they had to pay to charity.

Perhaps they will get message that customer service is important in the running of a business.

This review does not deserve one star but unfortunately it’s a minimum requirement..

My partner ordered three items for our new home in October. They looked nice on the website and we saw they had a good following on Instagram. We also have a small guest room so thought the stool in particular would be perfect as a small side table. After ordering the three items, my partner recognised that the address had defaulted to our old address. He rang up the company straight away and left a message on the answer phone and also an email.

Despite this and several other attempts to call and email to chase the order, no items were sent. So he had to go through PayPal to get his money back which then opened a case between PayPal and the company. They replied saying they sent it to the original delivery address but this was a blatant lie because we have a forwarding address.

After months of chasing the order, we are finally getting our money back but after months of waiting and wasting time contacting The White Lighthouse.

My only advice is to not get fooled by their Instagram or boasts of great customer service because you may end up penniless or considerably frustrated!

DO NOT USE THIS COMPANY THEY SEND DAMGED GOODS, IGNORE YOUR EMAILS, SEND GENERIC EMAILS, BLOCK YOU ON SOCIAL MEDIA SO YOU CANNOT CONTACT THEM - WORST CUSTOMER SERVICE EVER - STILL FIGHTING TO GET MY REFUND !!

What a wonderful experience!
From speedy delivery, to quality of the items - I’m so impressed!!
Will DEFINITELY be ordering more beautiful pieces again!

We ordered a rope standard lamp from this company. When it arrived the box was badly damaged and the lamp was bent. The delivery company had left it out the house otherwise we would not have accepted it. Customer services were extremely rude and curt. They said the lamp was meant to bend (really?)but if we weren’t happy just return it. I explained that we could not return it as the box was damaged and I was unwilling to pay for a return to Ireland . I asked them to get the couriers to pick it back up ( the couriers had accepted responsibility and said they would do this) but the Lighthouse company refused to do this and just kept repeating that we had to use PayPal return procedure (re package and post back a massive parcel at our expense) worst customer service I have sever experienced from an on line company. They clearly did not want the lamp back and they win as we still have the wretched thing.

I just wanted to say what fantastic service and fab products.
Really pleased with everything, well packaged and amazingly quick delivery.
Congratulations to The White Lighthouse company, I’ll be ordering again and will certainly recommend to others.

Placed my order on Tuesday and it was delivered on Thursday morning, and we live in Co Cork, Ireland! Super fast and exactly what we wanted. Compares very favourably to many other, larger stores and confirms that it is always best to shop with smaller retailers if you are looking for proper customer service.

They sent me an item that was clearly faulty - split wood and paint blobs everywhere. It was really shoddy. They ignored my emails for 2 weeks after I sent them photo evidence of said item. Finally got back to me to say the item isn't faulty whatsoever (who has standards that low??) It's laughable that anyone could see that trash piece of furniture and consider it a good quality item. It is poor. The kind of thing you'd see in B&M for £14.99 and you'd still think nah it's not worth it.

The PayPal returns process is absolutely ridiculous. My item isn't listed on my paypal account so I can't activate the return process. Even if I could, why should I have to be out or pocket and wait to be refunded for the shipping when it is their mistake? They are refusing to send me a free returns label.

Poor products, poor customer service. Would never purchase from them again. Absolute scam of a company.

Awful customer service and I’ve not even received my goods yet!
Placed order in March, advised delivery early June.
Happened to call them mid May as we hadn’t heard anything, advised they had the wrong e mail address, even though they had our phone numbers.
Order now end of June.
It’s now 21 July, part of the order is now in their warehouse waiting to be despatched.
“Should be with you by the end of July”
“We’re sorry sir” “ we hope”
seems to be the theme of the company.
Oh, and the second part of our order may be with us by the end of August.
Funny enough there’s no problem with accepting orders or taking my hard earned money from me.
Very disappointed so far.

This was not my first order from The White Lighthouse and definitely won’t be my last 😊
The items arrived quickly (within 5 days) and I absolutely love them.
I bought the white rattan lantern and a Bar Harbor 4 drawer for my bathroom. Both items look stunning.

Great service and prompt delivery I would have no hesitation recommending this company

This was my first time shopping here and I received excellent customer service after I’d made an error with the delivery address. White Lighthouse sorted it all out for me very quickly. I’d ordered a vase as a gift. It is absolutely beautiful. I will definitely be shopping here again!

This was the first time i had ordered from this company and I wasn’t disappointed. I had to change the delivery address at the last minute and that wasn’t a problem for them. I ordered quite a few items all were packaged well and really pleased with everything.
I will definitely be ordering again!!
Mrs Michelle Blincow

Funnily enough, this company has 2 Trustpilot pages: The White Lighthouse Furniture as well as The WL Group which have a 2.4 and 3.2 experience level.

We have ordered twice before from this company and we were happy with the items. I tried to order 2 vases as a Mother's Day present and was blocked from doing so. Paypal took the payment but I was refunded and received an email from the company stating that fraudulent activity had been associated with my address but without any evidence and with a statement that it had been referred to the police. When I published my review on their other Trustpilot page I received threats of legal action, a sarcastic personal message on Messenger from a company director and then had my personal details revealed by the company in a rather spiteful and possibly libelous reply on Trustpilot which I was able to have removed. Having read through the negative reviews on both pages there seems to be a common thread of poor customer service with a lack of communication, accusations and threats of legal action.

I will not use this company ever again

I ordered the Sag Harbour Driftwood coffee table and am delighted with it - it is perfect for our newly decorated coastal themed lounge. Lovely quality and a really unique piece.
The whole process was easy and the table actually arrived earlier than expected.

I received my order earlier than expected and it was well packaged. I ordered cushions,upholstered stool and ornaments. All good quality items.
Also impressed with the speedy reply to my email when I encountered a problem with my initial order.
Overall, I was impressed with the quality,service and delivery. I’ll be ordering again !