thewhitelighthousefurniture.co.uk Reviews 

I am so pleased I found your lovely website, I am very pleased with my purchase, great value for money, good quality, fantastic delivery service and so easy to put together. I love it, just what I was looking for. I would definitely order from you again, such lovely products.

I am really disappointed with the lack of customer service from this company. When the bedside cabinet arrived damaged I had trouble getting a response from the company (you can only email - no option to talk to anyone). I asked for help to use the PayPal free returns service as I couldn’t fathom it out. I must have asked at least 6 times for help but was completely ignored. In the end I returned the item at my own expense and have asked for a refund but once again have been totally ignored.
It is such a shame as I think they have some great products but I now don’t feel confident to order from them again.

I ordered two bedside tables. They were both in poor condition - black marks, dirty. And one of them was damaged very badly in that the bottom bit of one of the legs had been snapped off. I’m not sure if it had left them in this condition (given some of the reviews below) or it had happened in transit, but the boxes had certainly been opened before as there was secondary tape.

My main issue is with the returns - I don’t have a problem with returning something that I decide I don’t like or want. But this delivery was not in any acceptable condition and in order to return it, I have had to sign up to a parcel delivery company, repackage the awkward parcels, and drive them to a drop off point. I haven’t even got to requesting my return delivery refund through PayPal as you have to fill in a form and upload receipts etc.

What a faff. I am even more frustrated by reading some of the reviews on here as I’m clearly not the only person to have experienced these exact problems l and wish I’d read these reviews before purchasing.

Also note that they do not always respond to emails or answer the phone.

UPDATE
Not all cost is financial. I have a busy life (as do most these days) and this has been an absolute pain and time consuming. May I recommend that you look at your packaging and your delivery services? By all accounts, it seems that this has happened before. This may help you reduce the financial implications to your business as well.

UPDATE 2
I will now be finding every review outlet under the sun to express my absolute displeasure with this company (their private email response below). As it is possible to see on this website, I have only ever posted 4 reviews - all at the request of companies themselves and all positive experiences and therefore reviews. I am by no means a serial reviewer of anything.

I admit that I did indeed have to ask you to change my address - I had just moved house and everything on all my online payment systems was still pointing to my old address. Realising within minutes, I emailed you and was grateful for your speedy response.
That is where the positive experience ended. But yes, what a terrible customer I am for such a mistake!

To be really clear, I do not troll. I was genuinely fairly astounded by the state of the products I received (even without the snapped off leg). I literally had no intention of keeping them which is why I purchased alternatives at ikea the next day whilst waiting to better understand the returns procedure.

If you can guarantee and prove to me that this product had not been returned by a previous unhappy customer, then I will retract that part of the review. But I'm afraid if one of your team had opened the product to check it for quality, they probably wouldn't have sent it out as it had black marks across the front and on the upward facing base section. You know I have the pictures to prove this as I sent them to you immediately trying to resolve the matter more easily than has been the case.

As I already indicated, it is not simply the uploading of a receipt, it is everything else outlined in my original review. At the end of the day, I have two small children, a husband who is away and a full time job - and we have just moved house. So, yes indeed - I do have a busy life, not always nice and easy, pretty hard on my mental health at moments, and you should be entirely ashamed of yourself whoever you are now hiding behind the sign off "Customer Services".

And just to be really really clear, I never had any intention of keeping your shoddy products for review. They went straight back into their boxes and into the garage for safe keeping whilst I sorted their return. How dare you accuse me of fraud.

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From the White Lighthouse in response to my review:

To reply to your concerns I would suggest you get up of your "a-s-s"* to avail of our free return service instead of your procrastinating via online reviews. It is apparent that you did want to keep these items for free. Why else would you be so perturbed at having to return at no cost for a full refund. It is also strange that you didn’t mention our great service and speedy response to change your address when it was apparent you didn’t even know where you lived and sent your goods to the correct address without any “faff”. It is even more strange that you seem so appalled at our warehouse staff opening and checking goods prior to dispatch and the reaping the boxes. It is nice that your life is so busy to make uploading a receipt such a faff also. Perhaps if you took some time for your self you wouldn’t have such apparent issues. Remember mental health is important and trolling small business on the internet because they did not give you furniture for free is not beneficial.

*I am apparently not allowed to post this word as Trust Pilot considers it inappropriate language. I quite agree, Trust Pilot - totally unprofessional.

UPDATE 3
Oh, for goodness sake - I hadn't seen the update on their response. I'm unclear what they've fully reviewed. Within a few minutes of opening the two boxes, I had sent them pictures of every single mark and the snapped off leg. A cunning ploy it was not, just a frustrated customer with poor quality and poor service. And you've picked on the wrong person today.

As I am unable to upload images, I have uploaded the worst picture for all to see as my profile picture.

UPDATE 4

"Thank you for your recent update, it is very strange that you do actually appear to have quite a lot of time your hands. This is great for you and please enjoy this time when you can. I guess posting endless reviews updates is your idea of a good time."

FINAL UPDATE (hopefully - but they do keep on giving)
"Thank you for again taking the time to update your review. Your profile pick is delightful."

A fantastic company - Amazing value for money items. Delivery of my Portland table was super quick - such a beautiful item.

Excellent customer service and very friendly.

Thank you White Lighthouse Furniture - I am delighted.

Disgusting customer service from a Company with a great website. They entice you in with wonderful looking goods and then drop you! I was all prepared to spend a great deal of money with them, but after receiving a faulty bedside table and having no response from them, I have decided against doing so.

I ordered 2 bedside tables, 2 baskets, 2 lamps and some artificial flowers. The lamps and flowers were fine, one bedside table arrived with a chunk out of the corner of the drawer, and the 2 baskets just got cancelled and refunded with no explanation (even though they were still available online). I was told to send the tables back at my expense which I could then reclaim through Paypal. Paypal repaid half of what it cost to return the items(£15 out of the £33.24 I paid) and after numerous emails and a message on Instagram I still haven't heard from the Company themselves, as I feel it is only fair they refund me the balance as the items were faulty.
Do not deal with these people they take your order and just drop you...there's no contact telephone number to speak to anyone...nightmare!

Update --- a full refund has been received but on numerous emails and messages, I have been requesting a refund for the balance of the return shipping costs as the items were faulty, Paypal have been kind enough to refund half, but I expect the other half to be footed by The White Lighthouse.

I received delivery of my grey storage stool today and it is exactly what I hoped for, actually the quality is so good that it is better. Although the item was not in stock initially I was kept informed and it arrived when promised.

Bought two bedside chest drawers- great deal and included postage and packing. Very well packed and was shipped as displayed not in d.i.y flat pack. I was Delighted in all aspects of purchase and would highly recommend the White House for all your household furniture highly recommend.

This company dealt with my order and any queries I had efficiently and effectively.
The products themselves are made to a very high standard and the prices of each item were great value for money. The delivery was made quickly and within the time slot that was advised.
I shall be using them again for my next project.

Thank you

Excellent, am very happy with the Dorset bedside cabinet and the delivery. Would definitely recommend. Was looking for one this size for ages

The White Lighthouse Company needs to explain their definition of "customer service", as well as explaining why they bother putting a telephone number, as a form of contact, on their website when they don't accept calls, but have a voice message asking customers to contact them by email at info@... which gets ignored!!!

I placed my order, online, 5th December and STILL have not received my item (now 20th December), even after contacting the local courier depot (as requested by the company), who confirmed that they had not received the shipment. I relayed this back to The White Lighthouse Company (14th December) forwarding the email from the courier depot. I eventually received an email, on Monday 17th December, advising me that they have referred my query to their courier manager. It's now 20th December (evening), and I haven't received any other form of communication regarding my order, despite sending numerous emails (sent daily) to their customerservices@ and info@ email addresses, asking for an update and now subsequently a refund on my order, which by law, I am entitled to if I haven't received my order!!

This is obviously a Christmas order and on the confirmation email received on the 11th December, it stated that my order was dispatched and would be with me in 2 days (13th December).

I find it completely unacceptable for an online furniture company not to keep customers updated or reply to their concerns, by a media form they insist we use!

I hope, I get a reply tomorrow, Friday 21st December either to update me on my order or to refund me as my item has NOT been received.

It is such a shame as the furniture looks right up my street, and would've purchased more, prior to this order! I subsequently wouldn't purchase or recommend anyone else does, from this company unless they drastically improve their customer services and have a phone line that's answered!

Yours sincerely a very unhappy & disappointed customer who wants someone to please answer her emails!!!

UPDATE 4th JANUARY
I'm still waiting for any form of contact (not even a reply to my Trustpilot complaint, like all the other negative comments have received), since 17th December, despite sending a further two emails plus a request for refund through PayPal. I understand that they may have different opening times over Christmas and new year but it's now been a month since I placed my order (5th December) and money taken...still no product received and no correspondence!

My next step is an official complaint to Trading Standards and taking further action via Paypal!

UPDATE 6th JANUARY
Just got back from weekend away and low and behold my baskets are sitting on my doorstep without any notification or update from The White Lighthouse Company! Thankfully we live in a private residential cul-de-sac so safe and it hasn't rained!
Still no form of communication, since 17th December.
Quality of baskets are poor but the thought of trying to contact the company again just sends me into dispear...would NOT recommend buying anything from this company!

UPDATE 7th JANUARY - REPLY TO MESSAGE
I appreciate your acknowledgement of my disappointment, but it still begs the question as to why I wasn't advised of this previously, in answer to my numerous emails. My whole shopping experience would've been so less stressful and I wouldn't have had to complain...isn't that the whole point of customer service?

The style of the bathroom unit was just as I wanted. So it was to my great disappointment when it arrived all bashed up and damaged.

When I contacted the store, they said it was because they don’t deliver to my area. I live 15 mins to central London! They then said they can’t replace and I need to return to a specified shop to be picked up. I was then left afraid I wouldn’t receive a refund like so many other people have mentioned online. So I’m stuck with a unit that’s so damaged but I don’t know whether to return or keep and try get it fixed. They wouldn’t even offer a straight up partial refund despite me sending a lot of photos of the damage.

So disappointing as I wanted to buy much more from this shop but the customer service is terrible :(

I bought a couple of white ‘belly baskets’ which were great and a driftwood side table from The White Lighthouse and I’m so pleased with it. It’s exactly (if not better) than the picture looked, is solid, sturdy and made from beautiful wood. The price was very reasonable, compared to plenty of other side tables in my extensive search on the internet, and the correspondence from the point of order, the delivery time, quality and packaging were all spot on. I wouldn’t hesitate to recommend to friends and family and order again myself from this company.

Great products at good prices and quick delivery. Glad I found this website.

We ordered what appeared to be some lovely New England white bedside tables for our bedroom. Everything seemed fine.

The bedside tables arrived damaged, and they were not really fit for purpose and definitely not worth £105 a piece.

We requested we returned them. On their website they suggest that myHermes is a suitable carrier for returns, so we used them.

First of all, our parcel was lost (agreed, not WLF fault), and then we were subsequently told by the carrier that this parcel was 'too big to be delivered'.

We got in touch with the company to find out what was going on. The customer service and willingness to help is quite frankly, awful. I do not know how they can be so uncaring and arrogant to their customers.

Eventually, we got our returns delivered. They claim that the furniture was 'very badly damaged' and in 'tatters' upon being returned, and that they would give us no refund what-so-ever. They then said that they will be at their warehouse for collection for a few days before they dispose of them (even though they are well aware we are on a different island to Ireland).

I exchanged several e-mails with them explaining that their customer service is bad, that it's unacceptable. I was eventually getting nowhere with their arrogance so decided to ask PayPal to intervene and process my refund.

Common sense and customer service prevailed eventually, with PayPal being the arbitrator deciding to issue a full refund for the item. Who even knows - perhaps they intentionally damaged it their end to avoid giving us a refund!

Obviously, as per all others below, there will be the witty retort from WLF slating their customers publicly for others to see - or maybe they will be mature, accept responsibility and apologise for the experience!

Do not use this company, they do not want to sell their products. Here is my experience. I was interested in buying the Connecticut White Narrow chest of drawers, Having read the online description there were a few clarifications I wanted before buying: which bits made of wood etc; are there holes for handles; no legs just plinth on image and are there stops on drawers? I rang, a recorded message asked me to email my enquiry and they would get back asap. After 5 emails, no replies just silence. So, I asked my brother to check out the store as he lives in Belfast. When at store the man he spoke to was rude, called me names, turned and stormed off clutching the 'Flat Pack' containing chest of drawers, no mention that whole item of furniture was flat pack online!.It only says the legs and handles need to be attached. In conversion my brother asked why the company had not replied to my emails, to be told, they decided, because I asked questions they considered me, I quote 'A NUT JOB'.and just decided not to reply to my enquiries. This is really the worst customer service I have ever heard of. Imagine our anger at the employee/boss calling a customer names! I should have taken more heed of all reviews for I see other people have had problems. My advice, give this company a miss, not worth the hassle.

Excellent products and customer service, highly recommended.

Delighted with the service and product received. I will be back for more for my home and would strongly recommend this company!

Item never arrived despite being paid in full for. Many months of emails, phone calls and letters later but still no satisfactory response or refund given. Company claimed the item had been delivered to someone called ‘Sue’. I do not know who this person is and they are not a neighbour. In any case, I did not give permission for the item to be left with anyone else or in a safe place. Ultimately, the law says that liability remains with the seller until the product is handed over to the purchaser. I have requested copies of their terms and conditions and complaints policy but this has gone unanswered. Their alleged customer service person, Jill, has done nothing to help me. She cannot claim to be a customer service representative if she doesn’t actually do her job of helping (or even responding to) customers. I strongly advise everyone to avoid this company. They have effectively stolen money from me and refuse to engage in any conversations to help resolve it. Totally disgusting.

Don't trust. I paid for a
Storage-seat-table but the next day i receive a refund but it was not the full price!!
Nobody could explain why...

Really thorough and helpful in helping me pick out what I was looking for, will definitely shop with them again when getting other bits for the house in future!