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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, appreciating the ease and efficiency of the process for selling their devices. Many people received prompt payments, often on the same day their device was evaluated, and found the company's offers to be competitive, sometimes the highest among various vendors. Reviewers also praise the clear communication and the overall smooth experience. However, some customers were dissatisfied with the final offers for their devices. These individuals reported that the initial quoted price was significantly reduced after the company received and inspected their items, often citing issues like screen damage or excessive wear that customers felt were not present or were exaggerated. A few people also mentioned concerns about providing extensive personal information for payment processing.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some customers praise the excellent condition of... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report that initial price quotes are often... See more

Service

Customers had positive experiences with service. Many reviewers praise the quick, painless, and efficient... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and ease of the process. Many... See more

Value for money

Users describe positive interactions with value for money. Many reviewers received good offers for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommended

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pick it up from my mailbox on Saturday. The funds were in my PayPal already on Wednesday.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fair offer and very quick response

Fair offer and very quick response. Quite frankly, I was amazed at how quick the whole process went. I had two phones that were sold and I received the payment within days of shipping them to The Whiz Cells. I would highly recommend them.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Truly One of the Best Selling…

Truly One of the Best Selling Experiences I’ve Had! I don’t usually leave reviews, but I absolutely had to this time. Selling my Apple Watch to The Whiz Cells was one of the smoothest, most professional experiences I’ve had in a long time. From the moment I sent it in, I received updates, quick responses to my emails, and genuine care throughout the process. It’s rare these days to find a company that treats you like more than just another transaction. They were kind, prompt, and clear every step of the way. Everything was handled quickly and respectfully, and I felt confident the entire time that I was in good hands. They made the process so easy, and I’m beyond satisfied with how everything turned out. I’ll definitely be doing business with them again, and I’ve already started recommending them to friends and family.
If you’re unsure about selling your device, I promise - this company is worth it.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing phone 3a pro

I attempted to sell my nothing phone 3a pro and noticed they didn't have that option on their website. I then emailed them to see if they would buy it off of me and they did for a good price as well. I had slight issues receiving the QR code for the shipping label but they helped me step by step. Very helpful staff and good prices. Thank you!

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Only received $15

Only received $15. Opted for Sams Club gift cards and they don't work. I scanned the 3 gift cards but Sams Club did not accept them. No credits were taken off my receipt. Useless

July 14, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We have not received any communication that you had difficulty with the gift cards. While we are not the company that issues the gift cards we can get support to help you. I contacted the gift card issuer and they said you split the $15 into 3 $5 cards and they have been used. You had $15 to spend and you spent it. This is not a review of our company. We sent $15, and after speaking with the issuing company, they confirmed that each one had been used.

Rated 5 out of 5 stars

10/10 would use again

I thought my phone was locked to Verizon but it was actually locked to tracfone but they were still able to give me a good offer also they responded very fast

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Good Service, Fair Price

It was easy to send my phone using the prepaid postage label provided. Once The Whiz Cells received my phone, their evaluation was quick, and they promptly paid the agreed price.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful

I thought my phones were already unlocked but by the time I sent them in, the unlock process had not been completed. The team was patient with me while I got the issue resolved, and they paid out an amazingly high price. Awesome!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Returning Customer

Not my first time selling to them. They’re great! Very fast payment! My phones got delivered to them this morning, and I got my payment a few hours later! When it comes time to sell another phone, it will be to the Whiz Cells! Thank you!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience! It was quick, fair and accurate. We sold our Galaxy S10 and Note phones and rec'd payment within a week.

June 10, 2025
Unprompted review
Rated 2 out of 5 stars

The back of my phone was crack

The back of my phone was crack. No cracks in the front. There was a little dot on the edge of the front phone screen. Everything electronically on the phone worked perfectly. They down graded the phone from cracked glass to broken which result in a decrease in worth from $75 to $25. I think this was a lot of crap. The phone worked perfectly except for the back glass being cracked. I don't think this is fair.

June 8, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

There is damage to the LCD. We are clear in the description of the cracked glass condition that the display must not have any damage. A display can not be repaired, only replaced. This makes a very large difference in the value of a device. If there had not been damage to the display, then your device would have qualified for cracked glass. But unfortunately, there was damage. We offer to return the device at our expense when you disagree with our assessment.

Rated 2 out of 5 stars

Scratches on screen brought offer down…

Scratches on screen brought offer down way too much. If they took $30 off I would have been ok with it but they took off too much. I should have sold elsewhere.

June 8, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We requested information to know who this person is. However, they did not respond. We could have given specifics to their transaction. We offer free returns. If you disagree with our assessment, we will send the device back at our expense.

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