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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, appreciating the ease and efficiency of the process for selling their devices. Many people received prompt payments, often on the same day their device was evaluated, and found the company's offers to be competitive, sometimes the highest among various vendors. Reviewers also praise the clear communication and the overall smooth experience. However, some customers were dissatisfied with the final offers for their devices. These individuals reported that the initial quoted price was significantly reduced after the company received and inspected their items, often citing issues like screen damage or excessive wear that customers felt were not present or were exaggerated. A few people also mentioned concerns about providing extensive personal information for payment processing.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some customers praise the excellent condition of... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report that initial price quotes are often... See more

Service

Customers had positive experiences with service. Many reviewers praise the quick, painless, and efficient... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and ease of the process. Many... See more

Value for money

Users describe positive interactions with value for money. Many reviewers received good offers for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Received Less Than Expected

I got less than expected. I thought the way the condition categories were written that I selected the right one but I guess not.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent offer for a Nokia

Excellent offer for a Nokia smart phone, when most companies did not even offer buy-back for Nokia. Process was quick and easy and I appreciated that they covered the shipping as part of their offer. I would do business with them again in the future.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Now I know why it’s called the Wiz because it was a whiz

I have to just say that I’m incredibly impressed and now I know why the name of the company is the whiz. They received my order and within three hours of receiving my order they had a graded approved and then they sent me the payment link which was instantly transferred to my bank account. I’m incredibly happy it was the easiest one I’ve had yet.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

I made the mistake of sending my phone…

I made the mistake of sending my phone here. My phone was in great condition and was quoted 148 before and after they had it $59. I should of sold it on order up. I do not recommend this place. After looking at reviews they have pulled this on a lot of people.

May 24, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Fred,

I am very sorry to see that you are unhappy with our service. Your phone was not in great condition. It was quite poor. The phone had image burn in the LCD, scratches on the camera, screen and back. We understand that sometimes buyers and sellers do not agree on pricing. That is why we pay for the shipping to us and the shipping back to you if you disagree. You agreed with the new offer and we paid you out immediately. All buyback companies have reviews like yours. We are very proud of our of overall customer satisfaction. Most every review site is at least 4 stars average, with most being closer to 4.5. Again, I am sorry you are unhappy. The option for us to send it back to you at our expense was on the table but you did not opt for that.

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz



I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with great battery health. It honestly looked almost brand new.

The seller was professional, responsive, and made the whole process smooth and trustworthy. It’s rare to find such honest and reliable service these days.

I would highly recommend this shop to anyone looking for quality phones at a fair price. Definitely a 5-star experience!

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Same problem as others.

I had the same problem as other reviewers state below. They quote you a good price, and then reduce the price of the phone significantly, by flat out lying, after they receive your phone. Never again.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

This was my third time using Whiz Cells. They are very prompt and accurate. They do what they say they are going to. Very pleased.

April 14, 2025
Unprompted review

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