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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, appreciating the ease and efficiency of the process for selling their devices. Many people received prompt payments, often on the same day their device was evaluated, and found the company's offers to be competitive, sometimes the highest among various vendors. Reviewers also praise the clear communication and the overall smooth experience. However, some customers were dissatisfied with the final offers for their devices. These individuals reported that the initial quoted price was significantly reduced after the company received and inspected their items, often citing issues like screen damage or excessive wear that customers felt were not present or were exaggerated. A few people also mentioned concerns about providing extensive personal information for payment processing.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some customers praise the excellent condition of... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report that initial price quotes are often... See more

Service

Customers had positive experiences with service. Many reviewers praise the quick, painless, and efficient... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and ease of the process. Many... See more

Value for money

Users describe positive interactions with value for money. Many reviewers received good offers for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Do not recommend - avoid this devious dishonest company!

Do not recommend. I sent a near immaculate phone in and stated condition as good as there was a tiny scratch on the side of the case the phone. The company have come back with a hugely reduced offer stating ‘heavy screen scratching and new screen required’ which is utter rubbish - the screen was unmarked. I’ve read too many horror stories on here of people rejecting offer and getting a smashed up phone back so I’ve reluctantly accepted the reduced offer as I suspect many people and up doing. Devious and dishonest company - avoid!

March 19, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We requested information to know who this is and no response. We do not know if this is someone that has done business with us at all. Our reviews are by and large very positive. This review is utter rubbish. If your offer changes and you disagree we offer to return the device at our expense.

Rated 5 out of 5 stars

Speedy!

Quick, easy, not much else to say! And customer support was super quick to respond and easy to contact (no need to go on their website, just reply to their emails).

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great stress free experience

Aside from the USPS taking FOREVER to complete delivery anymore, the process was quick and as advertised. USPS controls that, so I’m not mad at Whiz Cells. Perhaps using Fed Ex or UPS would be better. I’d be willing to pay a bit extra for it, as I trust them much more thsn the postal service these days. Would recommend and will use them again in the near future.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

I shopped several companies to sell my…

I shopped several companies to sell my phone. The Whiz Cells offered me the best price. I shipped my phone to them and promptly received my payment via PayPal as soon as they verified my phone. I am very pleased with the transaction and recommend them to anyone based on my dealings with them. Only problem was time it took to get my shipping package in order to ship my phone to them. That could also been just a delay in the postal service delivering.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Sent an iPad with a cracked screen and…

Sent an iPad with a cracked screen and was paid the amount that I was expecting. My original payment method was not accepting payments which is my fault, because I didn’t set it up correctly. I received an email about the payment issue and they offered to change the payment method. I chose an electronic visa gift card, which was sent immediately. Overall great transaction. Fast payment. Excellent and timely communication.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. Printed the PREPAID shipping label and in a week I had my check. The Whiz Cells paid me 30% more than other sites that I checked. Wished I had more items to sell!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Bot!

Used the bot to ask a question about my iPad and it encouraged me to send the device in and get paid. I was paid the same business day as package received.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great transaction.…

Realistic expectations are key to selling anything. I was offered a fair price, higher than the completion, and I accepted. The day they received my phone, I had my payment in my checking account. Great transaction. I highly recommend the The Whiz Cells.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Come back to the best

I'm going to be honest I've checked other companies that buy phones and nothing comes close to the whiz cells Go ahead Go try other companies but I'm telling you you're going to come back to these guys because they are very honest if there's a problem with the phone and the prices that they give are actually and I mean more than I expected I always turn to these guys and shipping is so easy if you don't have a box or a label they send you out something that you can send back it is so easy I'm going to keep doing business with these guys they are the best

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Slow intake of device and slow payout

Slow intake of device and slow payout. Also misquoted me the price in your possession. This is sick man

February 10, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Luis,

I am sorry you feel this way. But we received your device on Monday February 10th and paid you the same day.
We explained to you that your phone has a long, deep scratch on the screen and there a dings on the frame. You accepted the new offer and were immediately paid. If you disagreed we offer to send your device back to you at our expense.

Rated 5 out of 5 stars

Super fast payment

Wish I had known about them sooner I've used several vendors and none of them comes close to the service I received from Whiz Cells. Super fast payment within minutes, not hours, not days, MINUTES! I will definitely be using them again. Thanks, Whiz!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely satisfied

Let say this sold them 4 devices ranging from iPhone 12 pro max to pixel 7 pro to pixel 6 to one plus 9 pro. I received the quoted price on all them. Simple cause I take excellent care of all my devices everyone them are of premium quality. Can't speak for the rest of y'all. Have zero problems with them. Just wish they accepted Motorola devices. Other than that no problems

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly as expected

Everything went smoothly as expected. I submitted a iPhone in excellent condition (rare but was always in a case with screen protector). They accepted and mailed me a check the day the phone was received for the amount agreed.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

This Company is a fraud

I recently placed an order to sell my Galaxy Fold 5 after receiving a quote that deemed the phone to be in good condition. However, after sending it in, I received an email from their representative claiming that my phone had a dead pixel and light scuffs on the body. I suspected they were trying to lowball me, as they offered less than half of the original quoted price. I politely refused and requested the phone be returned.

When I received the phone back about three days later, the screen was completely damaged. I contacted the representative, who absurdly claimed that the damage was due to the supposed dead pixel. I have never heard such a ridiculous excuse to cheat someone. The representative also suggested I file a claim for the $100 shipping insurance, implying the phone might have been damaged during transit.

I am not one to quickly bash a company, but I strongly advise against ever using this company. I share my experience to prevent others from falling victim to this fraudulent business.

January 10, 2025
Unprompted review
Rated 3 out of 5 stars

Process was very easy which is a solid…

Process was very easy which is a solid plus. However like many I felt my phone was in "good" condition but upon receipt was downgraded to "other"... losing half the original offer price.
Convenience led me to accept but I should have shopped around to receive a few more bucks.

January 2, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Richard,
Thank you for your feedback. It is genuinely appreciated and taken seriously. The issue with your phone was 2 fold. There are multiple noticeable scratches, but the main driver is poor battery health and will require a new battery. I hope the explanation is helpful. Thank you for giving us a shot.

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