The Will Guys  Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff who are described as knowledgeable, helpful, and professional. Customers consistently praise the excellent service, noting that everything was explained clearly and made easy to understand, even for complex matters like wills and trusts. The user experience is frequently mentioned as seamless, simple, and stress-free, with many appreciating the personalized approach and the efficiency of the process. Many people felt comfortable and at ease, with staff taking the time to answer questions and ensure full understanding, making what could be a daunting task manageable.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more

Rated 5 out of 5 stars

Wonderful lady Vicky, explained everything in detail so I can understand whats involved. Truly interested in what I needed but also about myself and circumstances. Would absolutely recommend the W... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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Rated 5 out of 5 stars

My WILL

David Johnson went through everything with me & then asked if I needed to know anything further. He was very professional & I have been recommending your firm to all my friends & family. Thank you 🙏

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Easy peasy with Gill

Easy peasy with Gill. All questions answered, all T's crossed and i's dotted in 30 minutes. Highly recommend, efficient, kind and pleasant experience to get this completed. Thank you so much!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Will Service

We received an efficient and professional service from David Johnson of the Will Guys, the whole process was explained fully and we received our wills in a timely manner with further follow up from David to ensure everything was satisfactory. I would not hesitate to use or recommend their services in the future.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

David Johnson guided me through setting up my will. Excellent service and received completed will within 2 weeks!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Very good experience

My younger sister told me about The Will Guys, and how I could arrange my will online as I lived in the Midlands, being not very tech savvy I was a bit apprehensive, but I needn't have worried. A lovely man, David Johnson guided me through it all, explaining everything patiently, nothing was too much trouble. I very much recommend David and The Will Guys.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Hi this was first class honest person…

Hi this was first class honest person to deal with no hard selling. Service was simple from start to finish after some research I went with the Will guys and David Johnson our adviser was fantastic. I could not recommend him enough. Or the service

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Used The Will Guys because they were…

Used The Will Guys because they were recommended to me. Couldn’t fault their service. They explained everything we needed to know and make it as easy as possible. David Johnson had a video call with us where he talked through everything we needed to do and consider for the future. It was quick and easy. I cannot fault their service. I would definitely recommend using them if you haven’t already got a will in place.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Really good experience.

Really good experience, everything detailed and well explained, with no hard sell. David Johnson was recommended to me and I would recommend using his service. Thank you.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, speedy and knowledgeable service. Furthermore, Gill Hogg is wonderful and never ever makes you feel a numpty because you have not got a clue about POA.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and highly recommended

We had a vague idea of what we wanted to include in our Wills but to be honest dreaded the whole experience. We thought it would be complicated, full of legal speak and overwhelming.
How wrong we were, Dylan made us feel at ease, helped us through what we needed to consider and it turned out to be quite painless!
Efficient, professional and human.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service by David Johnson!

David Johnson at The Will Guys provided exceptional service from start to finish. His professionalism, attention to detail, and deep knowledge of estate planning made the entire process seamless and stress-free. David’s approachable nature and clear communication ensured that all my questions were answered promptly and thoroughly. I highly recommend David and The Will Guys for anyone seeking reliable and expert assistance with their wills and estate planning needs.

September 19, 2024
Unprompted review
Rated 3 out of 5 stars

Unexpected costs

I appreciate the company's reduced will for key workers offer and Hollie who I spoke with was lovely and very responsive by email. However, what frustrated me was that online it says the only cost would be 13 pounds for postage. Nothing about any further costs was mentioned during my consultation with Hollie and then later I got an invoice for an additional 39 pounds due to a foreign property clause. I also needed to get in touch again as I received an unsigned copy of the will clarity statement. The will itself seems fine but does not look as nice as the one I previously had.

August 12, 2024
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thank you for taking the time to share your feedback with us, and for recognising Hollie’s efforts in assisting you.

Our NHS offer gives those entitled to a free basic Will; this is a saving of £180. The only cost we ask the client to cover is a small P&P/admin charge.

Unfortunately due to this offer being an advised service it isn't one size fits, therefore we are unable to predict if a client requires additional estate planning prior to them sitting an appointment. Further estate planning will always be discussed should the client benefit from the advice being given, it would then be down to the client to make an informed choice on how they would like to proceed. I can only apologise that you feel the cost of the Foreign Property Clause wasn't made clear enough during your appointment, however Hollie did sit two appointments to explain the clause and that we would be unable to write your Will without this due to your circumstances. Unfortunately we could not agree to your request to further discount this clause as the Will was already heavily discounted.

Regarding the unsigned copy of the will clarity statement, I apologise for any inconvenience this may have caused, I can see that our admin team has already rectified this issue and a new document has been sent; this has been addressed internally to prevent it from happening again.

Rated 5 out of 5 stars

Will writing - NHS

I was a bit apprehensive about making a Will as I wasn’t sure what it involved. After a quick google I found The Will Guys who were offering free basic wills for NHS staff and 50% off for partners. With a little one on the way we decided now was the time to get it sorted. Dylan was great, friendly and explained anything I didn’t understand without making me feel stupid! Also explained extras and the cost of these but didn’t make me feel pressured into picking anything that I didn’t think was right for me right now. Would highly recommend, very straightforward process.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Vicky!

Vicky made my will writing experience as clear and as pleasant as possible. She reassured me throughout and checked in regularly to ensure I understood everything with this being my first appointment in will writing.

Vicky was very efficient and I received lots of updates and all of the necessary paperwork promptly.
This was a very professional service and I would highly recommend - I will definitely use the service for legal matters moving forward.

Thank you Vicky!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Vicky!

Vicky made this experience as pleasant and clear as possible. She was thorough during the consultation, reassured me throughout and checked in regularly to ensure I understood the process and had clarity. Vicky was extremely efficient during the consultation but also afterwards and I received all of the necessary paperwork promptly. This was a professional service and I would highly recommend- I will definitely use the service for legal matters moving forward.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Act now

I can’t recommend The Will Guys enough. Gill went above and beyond to help my family and she’s a lovely lady who made the whole process a positive experience. The will guys have done mine, my partners and my mother’s wills. My mam was in hospital when she wanted to do her will and Gill went out of her way to visit her in hospital and put my mam at ease; I will always be grateful for that. If you’re thinking about doing your will go with The Will Guys, you won’t regret it.

May 10, 2024
Unprompted review

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