The Will Guys  Reviews 201

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff who are described as knowledgeable, helpful, and professional. Customers consistently praise the excellent service, noting that everything was explained clearly and made easy to understand, even for complex matters like wills and trusts. The user experience is frequently mentioned as seamless, simple, and stress-free, with many appreciating the personalized approach and the efficiency of the process. Many people felt comfortable and at ease, with staff taking the time to answer questions and ensure full understanding, making what could be a daunting task manageable.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more

Rated 5 out of 5 stars

Wonderful lady Vicky, explained everything in detail so I can understand whats involved. Truly interested in what I needed but also about myself and circumstances. Would absolutely recommend the W... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don't leave it too late…

If anyone reading this hasn't got a will, Vicky of The Will Guys is your woman. Don't leave it too late, you may get bitten by a snake or crushed by a falling piano or similar. At least that was what was in her promotional literature.

(Joking aside, she's great!)

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The Will Guys were recommended to me by a colleague. My wife and I used their services to write our Will and put some additional policies in trust. Their customer service has been impeccable, and the team helped us grasp some of the legal complexities that can be confusing. Cannot recommend them enough.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Gill was great

Gill was great, very friendly and professional and made the experience really easy. Whole process was very straightforward and simple to follow. I highly recommend Gill and The Will Guys

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Dylan at the will guys. Extremely helpful through the whole process of setting up wills for my wife and myself. Thoroughly explained the whole process and asked plenty of questions about what we wanted. Any costs were also explained clearly. He contacted us regularly to check everything was ok and that we received any paperwork we needed. Would happily recommend them to anyone

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Just done my will

Just done my will
With gill
Hogg from will
Guys can’t believe how easy it was. Gill is very professional and down to earth and made me feel
As ease thanks

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Professional Service

We had our Wills done by Gill and the whole process was easy and professional from start to finish! We now have peace of mind that should the worst happen our wishes will be carried out. Highly recommend! Thank you

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Gill Hogg at The Will Guys 10/10

Great service from Gill who always has her customers best interests at heart. She has sorted us out with life cover, mortgage protection and our wills. We are in our early 20s so some of this stuff we didn’t even know about and Gill was very informed ensuring we understood without pressuring us to commit to anything. My husband also fell ill unexpectedly and luckily we’d taken out mortgage protection with Gill so this has been a life saver, meaning our bills are paid and we are not stressed so can focus on my husband getting better. Highly reccomend and wouldn’t go anywhere else now!

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

Been with these people for years (I've got my will done with them and got financial/insurance advice off them).

They have always been brilliant specially Gill. She dealt with me through some life hardships and was everything I could have asked for.

Thank you Gill.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service with guidance all the way

I can’t recommend this company enough. We had the very lovely Gill Hogg come to our house last week to do our will. She was very friendly, easy to talk to and explained everything in great detail to help us make the choices we needed to make for our will. The after care help and advice has also been fantastic. Top class professional service. Thank you for peace of mind.

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Communication

Communication, guidance and support made the whole process very easy and clear for me and my wife to understand. Jenn went out of her way to help sign off our wills. Great Service.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly service

Excellent customer service, friendly and personable. A special mention for Jenn, who was very helpful and a great communicator.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Another fabulous service from the Will Guys, This is the third time I have used them and Jenn makes the whole process so easy to understand and is a great help with all my questions. I would highly recommend them to everyone.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Really looked after my nana and helped her communicate her wishes. During a time that was extremely stressful for our family, Jenn made this part so much easier to deal with and now my nana is able to rest assured that her family are provided for when she passes on. Thanks Jenn.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Using The Will Guys

Using The Will Guys, for us was very encouraging and positive. Being able to be at home discussing what what you want- is it possible? was good. We felt supported and understood. Gill was very friendly and understanding throughout. Thank you.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding guidance and support

Being a neurodiverse adult, I struggle greatly with ‘legal’ things. Gill, from the very first point of contact explained everything in a way that I fully understood. She made the whole process so easy and it honestly was like chatting to a friend on the phone while we sorted out writing my will. Absolutely fantastic service and highly recommend.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Oscar was very approachable

Oscar was very approachable, understanding and respectful on what can be viewed as a difficult subject matter. He sorted out my will with ease. He was also very thorough and amazing with sorting out and explaining the best insurance and protection for me and my partner, something I was not expecting from this service but pleasantly surprised by. All in all I would 100% recommend Oscar and the Will Guys to sort out your will and insurance for peace of mind.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

I recently worked with David Johnson to…

I recently worked with David Johnson to draft my will and sort out some life insurance for myself and Hanna.

I couldn't be more pleased with the experience I had. David's professionalism and attention to detail were exceptional and he took the time to understand my unique situation and provided clear guidance throughout the process.

I highly recommend David for anyone in need of will-writing services or life insurance.

April 29, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look