The Willoughby Book Club Reviews 

Sadly this company does not respond. I ordered a 3 month book subscription for my nephew. They confirmed the address of the recipient and where it should be sent. However they continued to post the book to my address. I emailed their contact address 2-3 times. No one responded. It is disappointing as they do seem like a good ethical company but might need to work on their communication skills.

I haven't even received my first book yet and I need to write a review!
I never received my first book in my subscription. When I contacted the team, I got very prompt response, apologising, confirming my address, and promising to send a replacement book. When I gave them a new address to which to send, this was changed without any fuss. My second book may or may not have arrived; I was unable to check due to being in quarantine. This was also accepted without a problem, and I was told to contact them if I was missing the second book as well, and they would send a replacement.
On customer service alone, I give this team 5 stars. Thanks especially to Alisha!

Not as stated on their website. Bought for my 9yr old daughter as a suprise because of lockdown.
They state each book is beautifully wrapped and the first one comes with a few goodies. This was not the case. Didn't even contain the note I filled out online. Just in a normal cardboard package like you'd get if you ordered from Amazon. This service is nothing special. Very disappointed. Would not recommend.

Ordered a three month book subscription for my Mum's birthday as she loves to read but hasn't been able to get new books due to lockdown. Everything went smoothly, the books come beautifully presented with bookmarks and notebooks. Very impressed, would highly recommend!

Received the toddler book club subscription for my 3 year old sons birthday.

The first book arrived today on the 10th- it says it’s sent out on the first on each month.

It came unwrapped - in a card board box and the personal message (from his Auntie) was barely noticeable as it was a printed sticker on a piece of card that looked like an advert. Not very exciting for a 3 year old to open!

The book itself has a price of £6.99, and I could have just bought it online or from a shop given that there was nothing special about its delivery. The book is nice and suitable though and I am happy that deprived children will be given the opportunity to read - which is why I’m giving it 2 stars.

It is a shame though, as my sister in law doesn’t have money to waste and thought this would be a gift that keeps giving for a few months for a book loving toddler. I wish she would have known before ordering that this would be the case as she could have bought many more books and wrapped and sent them herself for less than half the price of the £34.99 she paid.

When we phoned her to say it had finally arrived, she told me that she got an email to say it might not be wrapped because of covid (over a month after she ordered it). This is a really poor excuse. Covid has been around for nearly a year in this country now. The least the company could do is update their website and reflect the change in conditions by changing the price of the subscription.

Sadly I won’t be recommending this to anyone.

I treated myself to a subscription and was definitely not disappointed. The first book I received I'd already read but they were more than happy to send me a new one. They're always really helpful and answer all questions I've had promptly.

All the books have been really interesting and really helped me to explore something a little different. I've already extended my subscription once and I'm sure I'll be extending again. If you're thinking of getting this either for yourself or as a gift for a bookworm in your life, don't hesitate any longer.

Took out a 3 month gift subscription. Dealt with query regarding second book and changed the title of the third book. All done by on-line chat. Very easy and great customer service!

I was treated to a 3 month subscription for my birthday and I ended up extending it myself - it was the bespoke subscription and I have been blown away by the books they have sent. They are tailored to my reading tastes perfectly and you can tell someone has put some thought into it. They are a personable and friendly service and their posts on Facebook are great. Also, I think the way they have handled the COVID lockdown has been exemplary - I have been notified every step of the way about what is happening and I am really looking forward to my deliveries starting again! Thanks Willoughby book club - I couldn't be more delighted to be part of something so positive!

Highly recommended! My husband got me this as a gift 2 years ago and I love it so much I got a second so receive 2 books a month! Have never had a book I did not enjoy and their customer service is outstanding, quick to respond, friendly, knowledgeable and happy to help!

Absolutely fantastic, ordered a subscription for both my mother and myself. Both were great value for money and beautifully tailored to our personal tastes. Would highly recommend.

Communication was easy, and response time great. I purchased the subscription, but wanted someone else to be the contact - they dd that with no issues. The books were a hit! My 1 year old great nephew thoroughly enjoyed them, and even recognized the package when it came in the mail ("oh book"). My niece said the books were good quality too. Couldn't be more pleased!

I have been really impressed with this company. I recently renewed a 12 months subscription for my dad as he loves it! The range of books is fantastic and only once had he read the book already (impressive considering he is very well read) which they immediately replaced. The customer service is always quick, friendly and the books packaged with care. I would recommend to any book worms or those looking to get into reading.

We love The Willoughby Book Club. Fabulous book choices every time - I don't know how they do it. I have bought two book subscriptions for family members both of which have been a huge success. Can't rate them highly enough.

I thought the book selection was lovely and absolutely catered to my very particular tastes. I got it as a present and it might just have been the best present I have ever gotten....
As a plus the social media convos I had with Willoughby were lovely and I´d recommend this book club and Willoughby Books anytime to anyone, really.

I bought this as a gift for my Mum and she loved it. A really different gift that book lovers will love!

I bought my 11 year old daughter a years subscription to WBC. It’s been a really fantastic gift and she really looks forward to a new book dropping through the letter box each month. One month we had a book that she’d already read and there was no hesitation in sending out a different one.

Easy to set up & a fantastic idea for a present. Give a short description of the books the recipient likes they then send out a monthly book. Its beautifully presented & would highly recommend. I've purchased these as gifts a number of times and everyone has been impressed. Customer service is amazing. They are professional, friendly and ensure that personal touch you don't get with multi-national companies.

Lovely gift - we have bought this twice as a 30th birthday and as a Christmas present. Always delivered on time.

I bought this subscription for an elderly relative who has been getting more into reading. Considering I only gave the book club a short 200 word description of him, it was like they knew him. Every book each month has been so perfectly suited to him and he has enjoyed them all. I look forward to hearing from him at the start of the month to see what's turned up in the post, almost as much as he looks forward to it himself. We'll be sad when the subscription comes to an end!

It is easy to set up, the packaging is beautiful and each delivery is a delightful surprise!