TheWindowHub.co.uk Ltd Reviews 

331
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, hardworking fitters who complete home installations quickly and maintain a thoroughly professional attitude. People also highlight that the team cleans up meticulously after finishing the work, leaving spaces completely tidy. Consumers truly appreciate the exceptional quality of the windows and doors, noting that the entire journey from initial quotes to final fitting is smooth. Some reviewers were not happy with communication delays regarding new quotes, noting that individuals experienced slow responses and encountered scheduling difficulties. A few customers also felt that more detailed information or documentation should have been provided beforehand regarding specific design plans.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that employees are extremely polite,... See more

Service

People report high satisfaction with the service, praising the friendly, polite, and efficient installers who... See more

Product

Consumers find product satisfaction to be high, frequently highlighting the superb quality of their new... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the superb finish and... See more

Price

Customers had positive experiences with price, frequently highlighting very reasonable costs, great deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just had a new conservatory roof and a new front door and window installed in our porch , by Tom via Exeter Branch . Tom worked like an absolute Trojan , managed to do all of the above on his... See more

Rated 5 out of 5 stars

Tom and Archie made having new windows a great experience. Tom as our sales man was helpful, open and honest. Archie did an excellent job fitting the windows in our old house which made the job a bit... See more

Rated 5 out of 5 stars

Had my windows, front door and patio doors fitted yesterday by Archie. He was an amazing l, hard worker, polite and very chatty. The whole service from start to finish was exceptional. From the guy gi... See more

Rated 5 out of 5 stars

Would not normally fire up my computer for a Review ... however from the initial call ,so well done by Door Canvessor Daniel , 2 months into the job , a real credit to his trainer and the comp... See more


Company details

  1. Window Installation Service

Written by the company

Luxurious windows and doors in a variety of styles, designs, colours and energy ratings. With more than 20 years experience using the industry’s highest level of energy saving products, The Window Hub is a company you can trust with products that are bespoke and precision engineered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

331 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(331)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Window Hub survivor Mike and engine Gary

I was looking into getting a new front door and came across Window Hub. From when Mike the surveyor came into me home I felt comfortable. He wasn't pushing for the sale, but present to me about the company. He came across very proud and genuine of the company.
Then with there well organise customers service team we confirmed a date when Gary came to install my new door. Gary was a clean worker who was very genuine person, who was even interacting with my very reserved son. It felt more like a friend coming over to do the job rather than a contractor.
The end result was a very satisfied customer, who highly recommends Window hub. Delivery a great product, with great service right through the hole transaction. Thankyou so much!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Full house window replacement…

Having doors recently fitted by the window hub we were happy for the company to install windows throughout our home. The fitters, Kev and Kyle were brilliant, providing a friendly and professional service. The end product was excellent and would be happy to recommend friends and family.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend The Window Hub

All the staff I spoke to regarding my requirements were friendly and helpful.

The installation itself went very smoothly and the installer took all the rubbish, including the old fittings, away and left the area very tidy.

I am very happy with the products supplied and fitted by The Window Hub and would recommend them highly.

July 22, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thank you for the lovely review.

Rated 1 out of 5 stars

Waste of my time

Man came round to quote for three windows and a front door. No brochures, no info or quote. he said I would receive a quote by email. Nothing! An hour of my life I won't get back!

July 25, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Hi Lynne,

Thanks for getting in touch and leaving a " poor " review.

I appreciate you taking the time to provide your details and our management team have tried calling to discuss this further with no luck

We are in the business of providing quotes and getting orders. We normally come with brochures and bring samples of our products for you to view and use, but due to the fact that you feel that your next door neighbor may have damaged the brickwork whilst they had private work done, that this may be a project that your insurance company may help with cost wise. We emailed a quotation with all our online brochures and product information, alongside an estimate for the cost so are worried we may have your email incorrect. Please could you contact us to confirm this. I am sorry this has not been received on this occasion but a one star review is a little harsh when we have a showroom you can visit and our representative has visited, and sent all the information for both your son, and insurance companies perusal as discussed whilst with you.
Warmest regards Adam

Rated 2 out of 5 stars

Guy came to measure up 2 windows

Guy came to measure up 2 windows. I looked through brochures as he worked out a price. I was a little cross that he called boss and I spoke to him on loud speaker. Pushing me to buy now. I wasn’t daft and at this point I was sure the tatic works for most. But not me. I’m savvy and could see right through the ploy. disappointing

July 31, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Hi Kim
 
I appreciate you taking the time to provide your details and our management team will be in touch to discuss this further
 
I have spoken to the designer and our office manager who confirmed we left a 12 month quote as requested, but did enquire whilst with you, whether we could get any additional savings via Recycling. Last year we are extremely proud to have recycled over 115 tonnes as a company, and we always try and pass back anything we receive for this recycling, straight back to our customers. As a company we offer genuine promotions throughout the year, to install work potentially a little sooner than someone may have originally thought they would like to do it
 
If we offended you by offering you a saving, we sincerely apologise, as that is never our intention. We always try and save our customers the biggest savings we can, but appreciate that this may not be for everyone
 
If we can help any further please don’t hesitate to contact us. Our senior management team will continue to try to contact you.

Warmest regards Adam

Rated 4 out of 5 stars

Overall pleased with the service

Overall pleased with the service. Very happy with our patio doors. The two guys who fitted them worked quickly and efficiently. There was an issue with some faults in the glass and they did not hesitate to replace them.
A friendly company to deal with but scored 4 instead of 5 due to their outdated sales techniques which as an earlier reviewer mentioned is annoying and old fashioned.
But would definitely use them again as their product and fitting was good.

May 6, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Window Hub came recommended by our son

Window Hub came recommended by our son, We had a new back door fitted July 2025.The door looks lovely and really good quality. Darren who fitted the door,made a lovely job and nothing was to much trouble and cleaned up afterwards, Would definitely recommend window hub for any further work.

Sally Smith

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Consistent quality and service

Previously had 2 doors fitted by them...great! Now had all 4 windows replaced and very happy with high specification and quality. Installer Darren... fitted all on his own and shame no more to be done here... he is a perfectionist and clearly experienced. Thanks again everyone at WindowHub.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Superb !!

A month ago we had 7 windows, 2 doors, soffits, fascias and guttering replaced. From first contact (Erin), sales (Nathaniel), office staff (Graham and Lottie), the installers (Dave and Gary) to after sales call I can honestly fault nothing. All were friendly, polite and helpful . The installers were quick, friendly and tidy, and finished within two days !!
I have no hesitation in highly recommending ( have actually had people asking for details) The window hub , if your thinking about it give them a call you won't be disappointed.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

VERY DISSAPOINTING

Very disappointing, the sales tactics are outdated and very unprofessional. The Window Hub will reduce their initial inflated quote in minutes and the salesman uses the old soldier and rings his manager during his visit to confirm the price which actually went up?? Makes THREE prices now.
Despite an email request The Window Hub will not confirm anything in writing, WHY??
**AVOID**
There are plenty of honest professional companies to choose from.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient small job. 100%

Had the slim french doors done with window hub. Super job. I was at work but I came home to a tidy job and it was done in no time at all apparently. Can't really ask for more, can you?

May 16, 2025
Unprompted review
Rated 3 out of 5 stars

Just had all windows

Just had all windows, facias and soffits along with guttering to both front and back of house installed. Installer was a lovely guy who worked really hard (only man on the job), we had a manager arrive on day 2 who said he would call again at the end of the week who oddly enough never returned. No communication from the company even after two weeks since instalment began and fitter only on site for six of the fourteen days. Was informed yesterday by fitter that scaffolding will not be removed until full payment has been made, as far as I am concerned the job is not completed until the scaffolding has gone as I am unable to see all areas and confirm that I am happy. Was told at time of placing the order that after sales team would be calling at the house to sign off on all work but that clearly has not happened. I cannot stress enough that the fitter was great at his job but the company experience on the whole has been very disappointing and would not use them again or recommend them. Very disheartening when you are spending large amounts of money that nobody is interested in how the work is going. Very concerned that if we have any issues after this instalment that the after sales is going to be pretty non existent.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault them at all

Cannot fault them at all. Kept us informed throughout the whole process from ordering to installation.
Installation team were a total credit to the company, super professional, friendly and treated our house like their own and left it clean and tidy. Did a fantastic job! Cannot believe how quick and efficient the team were with the installation.
So pleased with our new doors and windows, can’t stop staring at them!
Massive thanks to everyone at window hub, it’s a scary process replacing your windows and doors but they made it a smooth ride and we would not hesitate to recommend them to anyone!

June 19, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thank you for the great feedback.

Rated 5 out of 5 stars

A brilliant service with lovely guys…

A brilliant service with lovely guys fitting our new windows.
Cheerful and funny guys who made the whole process very easy. Thank you chaps for a good job done.

May 29, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thank you for the kind words

Rated 4 out of 5 stars

Very happy with the work carried out

Very happy with the work carried out, the workmen were clean and efficient also respectful of my property. A special shout out to Leighton for sorting out my dog flap problem.

June 2, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thank you for the feedback - I will pass this on to Leighton ( He's one of our best )

Rated 5 out of 5 stars

Lovely quality door

Lovely quality door, Ryan kept us up to date with the progress and when our door would be fitted.

Kieran & Steve fitted our new frame & door, they were great, very polite and did a fabulous job. Absolutely no mess you wouldn’t even know they had been.

June 4, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

We really appreciate the kind words and will pass them on to the installers.

Rated 5 out of 5 stars

our patio doors were replaced

Had an our patio doors replaced this week by Window Hub. Excellent service from initial meeting to price the work through to actual fitting the doors. Kyle and Kevin were excellent, quick, efficient, respectful of our home. It was a pleasure to have them. Thank you.

June 2, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thank you for the kind words and feedback - we will pass this on to the relevant teams.

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