TheWindowHub.co.uk Ltd Reviews 

331
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, hardworking fitters who complete home installations quickly and maintain a thoroughly professional attitude. People also highlight that the team cleans up meticulously after finishing the work, leaving spaces completely tidy. Consumers truly appreciate the exceptional quality of the windows and doors, noting that the entire journey from initial quotes to final fitting is smooth. Some reviewers were not happy with communication delays regarding new quotes, noting that individuals experienced slow responses and encountered scheduling difficulties. A few customers also felt that more detailed information or documentation should have been provided beforehand regarding specific design plans.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that employees are extremely polite,... See more

Service

People report high satisfaction with the service, praising the friendly, polite, and efficient installers who... See more

Product

Consumers find product satisfaction to be high, frequently highlighting the superb quality of their new... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the superb finish and... See more

Price

Customers had positive experiences with price, frequently highlighting very reasonable costs, great deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just had a new conservatory roof and a new front door and window installed in our porch , by Tom via Exeter Branch . Tom worked like an absolute Trojan , managed to do all of the above on his... See more

Rated 5 out of 5 stars

Tom and Archie made having new windows a great experience. Tom as our sales man was helpful, open and honest. Archie did an excellent job fitting the windows in our old house which made the job a bit... See more

Rated 5 out of 5 stars

Had my windows, front door and patio doors fitted yesterday by Archie. He was an amazing l, hard worker, polite and very chatty. The whole service from start to finish was exceptional. From the guy gi... See more

Rated 5 out of 5 stars

Would not normally fire up my computer for a Review ... however from the initial call ,so well done by Door Canvessor Daniel , 2 months into the job , a real credit to his trainer and the comp... See more


Company details

  1. Window Installation Service

Written by the company

Luxurious windows and doors in a variety of styles, designs, colours and energy ratings. With more than 20 years experience using the industry’s highest level of energy saving products, The Window Hub is a company you can trust with products that are bespoke and precision engineered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

331 reviews

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No recent history of asking for reviews

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Typically replies within 24 hours

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4.6

All reviews

(331)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a 3rd window installed

We had a 3rd window installed. Dan came early in the afternoon and fitted it on his own. He didn't make any mess and left the room as tidy as when he arrived.

May 29, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thank you fro the kind words and we will pass this on Dan the installer.

Rated 5 out of 5 stars

Highly rated window fitters, who are a credit to The Window Hub

We had the amazing Mike & Tony fitting 5 large windows and a front door. They were friendly, prompt, very hard working and amazingly fast!! They took great care of our property and cleaned up as they went. They were both friendly and chatty. They did a great job and are a credit to the company.

The first face-to-face contact from the company wasn't the most cheerful or friendly of salesmen and he was a little dour. Which made the first, all important impression just a little under-whelming.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Kev and Kyle turned up on time and…

Kev and Kyle turned up on time and wasted no time in starting the installation of a new set of patio doors. To be honest Kev and Kyle were faced with a very awkward job due to the exterior insulation on our house but didn’t bat an eyelid!! They approached the job very professionally and worked very well together resulting in a fantastic end result. Kev and Kyle are a couple of good guys who are friendly, helpful and extremely good at their job! The finished job was fantastic all installation debris cleared away, carpets vacuumed and windows and frames cleaned to perfection. We would thoroughly recommend The Window Hub to friends and family based on our experience.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Kieran & Steve windows installed.

Kieran & Steve installed 2 windows at my property today and I have to say they were both very experienced, polite, informative, tidy and brilliant workers.
They were very efficient and the windows were installed in no time.
I would not only recommend The Window Hub but I would only use this company in the future.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Replacement front door.

In fitting my replacement door, Gary was very thorough and tidy. Without being in any way detracting from the job in hand, Gary was happy to converse with me on our mutual social interests. Before leaving, he also took time to ensure the installation was satisfactory and that I was familiar with the mechanism.
The wall-mounted letter box failed to arrive with the door. Gary chased that up, and it was fitted at 9.00am next day.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Full window and door replacement

We had the whole house fitted with windows and doors over two days. Kevin, Tony and Mike were excellent workers and kept me informed of what was happening and the timescale involved. An error in sizing of a window was noticed and a new window reordered before even notifying me. They were hard working and friendly and we are very pleased with the result. Thank you 😊

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Mike and Tony previously fitted a new front door at my house and I was so pleased with the finished product and their expertise throughout the process that I requested them again when it came to having a window replaced. They completed that job today and again I am very happy with the new window installation. They were very tidy and cleaned up after themselves before leaving. My experience is that the Window Hub are a very professional outfit, quick to respond to customer queries and Mike and Tony are good ambassadors for the company.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Gary and Richard fitted two new windows…

Gary and Richard fitted two new windows for us ,we are very pleased with the work.windows look great. Very professional and friendly .would definitely use Window Hub again and would recommend them
to our friends. Thank you

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Window hub highly recommended

We had Kev and Kyle in to do our windows today. What an amazing hard working couple of blokes. So professional at what they do well done lads. Window hub also as a company are very good in keeping you up to date with your order aswell. We will be ordering our new doors from them in the future. Highly recommend these guys

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Good service from first to last

We were given excellent service by your fitters Mike and Tony who worked hard in the unseasonal heat to fit our rear kitchen doors. They were friendly, polite and cheerful and cleaned up thoroughly after they finished, both inside and out. The company were vdery helpful at all stages, and constantly kept in touch.And we were pleased with the product.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

All staff from the first knock on the…

All staff from the first knock on the door to the final insulation were great, we are very impressed and happy with the quality and service from beginning to end, Great company and great communication throughout .

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Not a good experience

I have just had a visit from a salesman from this company which has reminded me to write a review of my recent experience with them 6 weeks ago.
I had read really good reviews of them locally and because of this I asked them to visit to give me a quote. After telling me what the maximum price would be after 2 planned prices increases later in the year, the salesman then gave me a current price which was not very competitive. However, part of this was apparently due to the fact (I was told) that all the first floor windows would have to be toughened glass (25% more expensive) and that scaffolding would be required. Subsequent research with other companies (and confirmation from their own sales person today) confirmed that neither of these was correct. I was therefore quoted an inflated and completely uncompetitive price, based on incorrect information.
I was not impressed and have subsequently placed an order for the work with another local company.

April 24, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

We appreciate you taking time to leave a review based on our site visit approximately 6 weeks ago and I really appreciated the time you gave me this morning on the phone. I hope it was helpful.

We take all reviews, whether 5 stars or 1 star very seriously, and try to learn if mistakes have been made, or training can be moulded to help with questions or issues as we move forward as a business, to help not only us, but more importantly potential customers. After our discussion I think we have agreed that we have found a couple of training needs, which I will be working on

We have conducted a full investigation into the quotation you were provided, and I hope this response helps to show why we may have been more expensive than other estimations you may have

Toughened safety glass is a legal requirement (FENSA & Building control) If a window cill is 800mm or less from the floor and is used to protect against accidental impacts (tripping etc) and does come with a large cost implication due to how its manufactured. After completing projects local to you, when the houses were built, unfortunately most of the windows fall below this 800mm mark, and therefore legally must have toughened safety glass installed. The diagram sent to you via email was very good but was lacking detail in explaining how this works in my opinion. This feedback will help our training moving forward

You have a beautiful property, but with both tiled roofing directly below windows, windows directly above 2 bay windows, alongside quite large windows directly below the roof as well as a window above a conservatory prohibiting ladder use, scaffolding simply has to be used under current Health and Safety legislation, alongside being able to remove, and install to our very high standards. I know others may install without scaffolding, but we value not only our staff, but your property as well. The discussion around the leaflet distributor yesterday is a training matter for me, and I will endeavour to get this done as soon as possible

I am hopeful the company you are using does not damage your tiles on the pitched tile roofs, conservatory roof with debris or there staff come home safely at the end of their day having to hang out the windows to finish, trim and seal. and will use both safety glass, and scaffolding to complete the project safely.
We wish you well and if you have any questions or queries, or would like advice, please don’t hesitate to contact Adam in our Bristol office. It was a pleasure to talk to you and help answer some questions you had around the legal aspect of the project

Kind Regards,

The Window Hub

Rated 5 out of 5 stars

Brilliant the doors were great the reps…

Brilliant the doors were great the reps talked about the colour the design which suited me when they are going to install. When they arrived for the installation they explained what they were going to do they cleaned up afterwards I would recommend them to anyone in fact my nextdoor neighbour had them install windows in their house great

November 11, 2024
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thanks for the great review!

Rated 5 out of 5 stars

Excellent service

Just had 7 windows replaced by Dan and Dave ,who arrived on time and made an excellent job,also left our home clean and tidy.
Great Recommendation,thanks lads

April 17, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thanks for the great feedback about Dan and Dave. We will pass this on to the guys.

Rated 5 out of 5 stars

New front door +

Gary arrived punctually. Had 3 hrs chat n banter with him whilst he carried out his work very efficiently.
Two replacement windows not in the style i required, no problem, they will be replaced.
End product looking very trim n tidy 👍

April 16, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thanks for the great feedback and Gary is one of our best!

Rated 5 out of 5 stars

Delighted with our new windows

Delighted with our new windows and doors from the Window Hub. Excellent quality and a really good investment. Gary was a pleasure to have working in our home - a very cheerful and friendly chap who was happy to arrange his work around our routine and the rooms we would be using during the day. He was very tidy and cleared away all the mess at the end of the day. Would definitely recommend.

April 11, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

We really appreciate the detailed feedback and will pass on your comments to our team.

Rated 5 out of 5 stars

The service from these guys is really…

The service from these guys is really good. They did our whole house just over a year ago. We had an issue today with a sticky handle, they were there within an hour of us contacting them. 20 minutes later, all done. I would absolutely recommend them.

April 11, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thanks for the great feedback - We try our best to keep everyone happy!

Rated 5 out of 5 stars

Whole house just been replaced by Dan &…

Whole house just been replaced by Dan & Dave, 6 windows & 2 doors with side panels, a big job as largest window 3 mtrs+ wide, overall not bad, trim by back door needs redoing, 2 window handles need replacing and front door needs correct panel fitting, not there fault, hopefully will be rectified soon, will update.

March 31, 2025
Unprompted review
TheWindowHub.co.uk Ltd logo

Reply from TheWindowHub.co.uk Ltd

Thanks for the great feedback!

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