The Wool Company Reviews 

1,221
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Back in 2018 I ordered a wool blanket from this company and it is still beautiful and in mint condition ten years on. I recently ordered a sheepskin, dove grey for my disabled husband to sit on. He s... See more

Rated 5 out of 5 stars

Ordered a small seconds sheepskin rug. Arrived quickly and well packaged. Lovely little rug, small yes, but perfect for what I wanted it for. And a beautiful blue. Would purchase from this company aga... See more

Rated 5 out of 5 stars

Bought a beautiful lime green lambswool shrug for my son and daughter in law who'd just moved home, goes lovely with their black leather settee, and daughter in law is delighted as green is her favour... See more

Rated 1 out of 5 stars

I chose The Wool Company and paid more than average for a pair of wool inner soles, thinking they would be a better quality then cheaper alternatives. After just an evenings wear, the wool had collaps... See more

Company replied

Company details

  1. Children's Clothing Store
  2. Baby Store
  3. Bedroom Furniture Store
  4. Living Room Furniture Store

Information provided by various external sources

We started The Wool Company making socks from kid mohair, the fleece shorn from baby Angora goats, but soon realised that there was a serious shortage of supply of high quality natural wool products of many kinds and started to develop our range. As well as selling to retail customers online we supply a number of corporate customers including world wide hotel chains, boutiques, stores, boutique hotels, breweries chains etc. Our wholesale division is relatively small but growing well, we now have excellent wholesale clients in the UK and abroad. At The Wool Company we have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products and it is our mission to share our belief with the rest of the world that cares to listen. Our watchword is Quality: we source as many of our products as we can from the UK and most of our suppliers make their products in Britain and our famous sheepskins are mostly from Devon and Cornwall, but we also like to think that we supply the very best quality wool products from around the world so you can be confident that whatever you buy from us is of superb quality. We don't favour inferior UK products over better products from abroad. The Wool Company's priorities: High Quality ...... Value for Money ...... Local Sourcing. - Because of our low overheads you can also be confident of getting real value for money from us: you may be able to buy cheaper elsewhere but we don't believe you will get the same quality for the price! We are still a small company; the whole family gets involved in one way or another (our children have all helped with product testing, modelling, gift wrapping, packing and stock-taking and even art direction!) and, when the children are at school, our team totals eight. So if you contact us you will know you're getting a real personal service! Copyright © The Wool Company Higher Hill Farm, Cardinham, Bodmin, Cornwall, PL30 4EG


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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,221)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient

I used PayPal and wasn't entirely sure things were ok with my order as the payee referred to the Farm rather than the Wool Company - but I needn't have worried, my order arrived swiftly and well-packed and was everything promised by the accurate website description.

Would I use them again? You bet!

July 17, 2012
Unprompted review
Rated 5 out of 5 stars

Friendly service, great products

I would definitely recommend the Wool Company for its products and services. We bought a wool duvet and John Atkinson blanket and are very happy with both of them. The website is very easy to use and has lots of useful information including the Sleep Study. We had previously bought goose down duvets but found that we regularly overheated at night. The wool duvet has made a big difference. It seems to keep the body temperature at a more comfortable level and the result is a much better night's sleep.

July 17, 2012
Unprompted review
Rated 5 out of 5 stars

like sleeping under a fluffy cloud!

Being a lady of a certain age - I spend much of the night very warm - having read that wool duvets can cool you down - I thought I'd give one a try. The ordering process was simple and efficient, delivery very prompt and the duvet looked very good quality(and it's British made) - but having spent a week using the duvet - the best part of the whole process was being able to sleep under what felt like a soft fluffy cloud, the duvet is light, comfortable and does feel cooler than the conventional 3tog duvet I was using previously, I'm one happy purchaser who is now looking at other wool filled bedding. Thank you Wool Company

July 16, 2012
Unprompted review
The Wool Company logo

Reply from The Wool Company

Actually althought the vast majority of our products are made in the UK and Portugal this duvet is made by an Australian owned company in the Far East but thank you for such a lovely review!

Rated 5 out of 5 stars

Excellent quality

The two pashminas I ordered were delivered quickly. when I received them they were as described and I was very happy with both items.I will order further items.
Thank you

July 16, 2012
Unprompted review
Rated 5 out of 5 stars

perfect

Was looking for a gift for a family member : found a very easy to use and attractive website with clear information on product, pricing and availability. Following the order, we received real-time info on order status, and the gift was delivered on time, and was beautiful in quality.

Will be back in the future, and would definitely recommend this to others

July 14, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service from the wool company again, I can wholeheartedly recommend the his and hers duvet and the wool pillows and hope that our new baby sleeps as well as we do on it's merino mattress cover. If I had to make one suggestion it would be that the duvet was labelled as to which side was which, pink ribbon for her, blue for him perhaps but this is a minor thing.
Delivery service and communication are excellent.

July 12, 2012
Unprompted review
Rated 5 out of 5 stars

what a lovely sleep

My old pillows where only 3 months old and they where so flat and uncomfortable a friend to me about wool pillows so I look on the internet bid ny homework abducted found The Wool Company to be very go value. I slept with my new pillow last night and wow! Never slept so good in ages

July 12, 2012
Unprompted review
Rated 5 out of 5 stars

Great service

This shawl was ordered for a major tv show. And we were'nt disappointed. Great Style and great quality. We will be back xx

July 11, 2012
Unprompted review
Rated 5 out of 5 stars

Wonderful products and amazingly helpful staff.

I ordered two lambswool cushion covers to help me decide on which colour throw to get. When the throw came it looked different in colour and texture, so I contacted the help line and they could not have been more helpful. They went through all their stock to find me a matching throw and cushion cover.
They also refunded me my return postage .
They were friendly and helpful and I am delighted with my purchases. i have recommended them to friends and family.

July 11, 2012
Unprompted review
Rated 5 out of 5 stars

Recommended

Excellent customer service, good quality products delivered with speed. Nothing to fault. Highly recommended.

July 5, 2012
Unprompted review
Rated 5 out of 5 stars

beautiful products,amazing customer service!

I ordered a fine knit pashmina in peacock,when it arrived the colour was georgeous but not quite right for the garments I wanted to wear it with.I exchanged it for the colour paprika. This arrived very promptly but unfortunately was faulty.I called customer services who were very apologetic and posted a replacement straight away,and asked me to return the faulty one. I was delighted when the new pashmina arrived two days later.
The quality of the pashminas is superb and I will definately be ordering more.
-You are a true example of good old fashioned service,this is a rarety today- congratulations!!

July 4, 2012
Unprompted review
Rated 5 out of 5 stars

Ewe baa-dly need to ewes this company

I am sooo impressed with this company. The quality of the baby sheepskin I ordered is fabulous - so deep and soft and luxurious. The parcel was well wrapped and boxed and the best part of all is that they constantly keep you updated by email re the progress of your order. Not only do they tell you which date you will receive your goods, they email on the day with the time , within the hour, of the delivery. Truly excellent. Have just placed my second order with them. A pleasure to do business with this company.

July 4, 2012
Unprompted review

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