Villager Jim Reviews 597

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and varied selection, ranging from gifts to personalized items. Many people highlight the efficient delivery service, noting that items arrive promptly and are well-packaged. The overall service, including the ordering process, is frequently described as excellent, with consumers appreciating the ease of use and helpful communication. However, some customers experienced issues with their orders, including delayed deliveries or items not arriving as expected. A few reviewers also noted dissatisfaction with certain product aspects, such as a door mat being too thin or a clock being faulty. Additionally, some people mentioned difficulties with customer service regarding order tracking or resolving issues.

What people talk about most

Product

People report positive experiences with products. Customers frequently praise the quality, design, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the prompt delivery, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the straightforward ordering process,... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent service from ordering to dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought lots of gifts from Villager Jim for myself & family & friends ranging from small Christmas tree ornaments to sun catchers to a full size custom portrait of my Labrador. Always perfect &... See more

Rated 5 out of 5 stars

I recently purchased a set of mugs and saucers. There were one or two issues along the way, but Hen was responsive and worked with me to reach a fair resolution. Communication was professional, an... See more

Rated 5 out of 5 stars

Order, queries and delivery were very good especially Hen when there was a glitch on the ordering website. The surface protector with our daughter and husband’s special dog photo on with the Art Wor... See more

Rated 5 out of 5 stars

I've bought a number of items from VJ over the years, from cards to metal dog ornaments to ceramic hearts and I've been very happy with every single thing. I live in Australia so things take longer to... See more


Company details

  1. General Store

Written by the company

In any good story, there’s always a pub involved, isn’t there. And this is how Villager Jim got his name. But let’s go back a bit further. Jim didn’t used to take photographs. He was in a very different business, once upon a time, one that burned him out and wasn’t especially good for him. So he changed his scenery, moved to the Peak District in 2008, marvelled at the beauty of it and started taking pictures.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

597 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have purchased an number of items

As a family, we have purchased an number of items from VJs shop.
The ordering process is easy and the quality of the goods is excellent. Delivery is as stated.
I would love some of his pictures but are unable to hang them at home.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

For a change I was extremely…

For a change I was extremely disappointed with my purchase of a personalised 'Hoody' the quality was poor, made of cheap plastic, very small, not worth giving as a gift, and very overpriced! Happy with past purchases but ..... not doing your reputation any good selling cheap 'bits' at high prices !

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great product, great company

I recently ordered from a birthday present from Villager Jim and I couldn’t recommend them enough! Great product and wonderful customer service. I initially had an issue when my order was incorrectly delivered by Royal Mail to an unknown address, I contacted Villager Jim and they were fantastic, super responsive and managed to get a replacement to me extremely quickly, despite two bank holidays in time for the birthday. Great company will definitely use them again

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Dog Name Tags…

I've bought several heavy dog tags/discs and wanted some adjustments to the writing that came with it and the small discs , each done with ease great communication and quick delivery

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Slate pet memorial

Bought a slate pet memorial .It is really good quality was well packaged and arrived promptly Would recommend , really happy with it

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great gifts and service

Ordered some Tiny Gifts for Mother's Day, delivery was quick, items were packaged well and they were well received. Will definitely have no hesitation to order again in the future

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality personalised items

I have purchased many items from Villager Jim and intend to continue.
The items I have purchased during 2024/25/26 have all been of good quality, exactly as shown and the delivery is speedy.
I can definitely recommend this company.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Dog tag

Dog tag
I ordered a dog tag as we’ve moved house. Lovely job by Hen and arrived promptly. Thank you VJ team.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Everlasting daffodils "Mum"

Bought the everlasting daffodils "Mum " suncatcher. Ordered in plenty of time and arrived promptly for Mother's day. Mum loves it. We also got one for my partner's Mum, she also loves it and lots of people in her care home have said how pretty it is.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

lovely gifts

I have bought a number of prints and canvases from VJ over the years, the quality and service has always been exceptional and I am happy to say that I look upon my Ascent of the Stag print everyday with absolute joy! Thank you VJ and team 😊

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service - I ordered some small items and the postage costings was disproportionate. After contacting villager Jim they immediately rectified the issue.
The products arrived beautifully and in good time for Christmas. Thank you villager Jim!

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love the Villager Jim range…

Absolutely love the Villager Jim range and would really like to come and stay in their cottage at some point soon! Ordered a lovely dog treat jar from them some years ago and we love it! ❤️. Keep being amazing VJ x

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Pet Memorial Key Ring

I bought the pet memorial key ring, personalised with my first two dogs names on. Means they are always with me still.
It’s just perfect
Service was quick and very straight forward.
So happy to support an independent.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Villager Jim - Hearts and Tiny Little Gifts

I placed an order recently with Villager Jim for two commemorative hearts (one slate and one ceramic) and a Tiny Little Gift (Otto the Grey Cat). The ordering process was very straightforward. I was really impressed with the quality of the products, the price and the speed of delivery. Will definitely order from Villager Jim again and will recommend this company to family and friends.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

I had ordered a product. It did not arrive. Contacted Customers and a replacement was sent and delivered within 48 hours.
There appeared to be an issue with the delivery service. Not their fault, but they were able to reply to customers and let them know what was going on with their order.
Apolized for the delay, resent order which was received within 48 hours

March 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look