Villager Jim Reviews 

644
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the physical products are beautifully crafted, visually stunning, and represent wonderful personalized keepsakes for commemorating beloved pets and important family occasions. Consumers also deeply appreciate the prompt delivery service, remarkably helpful customer support, and the exceptionally simple, intuitive online ordering process. However, some customers also noted occasional problems with unexpected delivery delays, missing items, or parcels taking far too long to safely arrive. A few reviewers additionally experienced frustrating issues with packaging quality, such as delicate items arriving severely creased, broken, or suffering from unexpected flaws upon unpacking.

What people talk about most

Product

Consumers find product quality and design to be consistently delightful, frequently praising the beautiful... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful design, durable materials, and... See more

Delivery service

People report positive experiences with delivery service, noting that items arrive promptly and quickly.... See more

Order

Customers had positive experiences with order processes, frequently highlighting that items arrived promptly,... See more

Service

Customers consistently note positive experiences with service, frequently praising amazing responsiveness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered slate heart and garden steel heart in remembrance of our wee Jack russell that sadly passed. Both were brilliant cant fault items at all only gripe was Royal Mail sadly my local post office is... See more

Rated 5 out of 5 stars

I have bought lots of gifts from Villager Jim for myself & family & friends ranging from small Christmas tree ornaments to sun catchers to a full size custom portrait of my Labrador. Always perfect &... See more

Rated 5 out of 5 stars

Received two beautiful hanging ornaments this week, excellent quality, good price and fast shipping. Had a quantity issue which was dealt with quickly and efficiently by a friendly staff member and wa... See more

Rated 5 out of 5 stars

Products are good quality and the calendars this year are stunning. Customer service is first class, emails are answered so quickly and Hen is very helpful and friendly which makes supp... See more


Company details

  1. General Store

Written by the company

In any good story, there’s always a pub involved, isn’t there. And this is how Villager Jim got his name. But let’s go back a bit further. Jim didn’t used to take photographs. He was in a very different business, once upon a time, one that burned him out and wasn’t especially good for him. So he changed his scenery, moved to the Peak District in 2008, marvelled at the beauty of it and started taking pictures.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(644)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience shopping with Villager…

Great experience shopping with Villager Jim , purchased a lovely ceramic mug of a border collie and card , for Father’s Day , which I know my husband will love as our border collie past away 6 years ago .
Beautiful gift and cards to match .
Great communication, would recommend shopping with Villager Jim , beautiful gifts at great price , excellent packaging and quick delivery 👍🏻 a very satisfied customer 👍🏻

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service. Ordered a personalised sun catcher for a friend whose dog had passed away. Was advised that i could email them and add the dogs name after I ordered. They were quick to take my.money but then decided I couldn't personalise it. Asked if I could send a message with the gift but this request was ignored. So a random dog suncatcher turned up and my friend had no idea who it was from. Rude abrupt email messages from so called customer service and I am being bombarded with their product emails. Would not recommend.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and product

I needed an urgent gift for a close friend who’s dog passed away .The response of the company was speedy and the gift arrived on the exact day I needed it as promised by them. The gift was perfect and exactly as described and beautifully made. Subsequently my friend who was impressed by the tree hanger has ordered another one for a dog she lost many years ago as a reminder of that little soul as well.
Thank you Villager Jim 😊

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

AI slop

Ordered from them last year (I know my review is late) and the stained glass piece was AI slip printed onto plastic and it was tiny! My fault for not reading properly but they still shouldn’t have slapped AI on the design. Hire real artists.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

A great family run business

We have bought several items from Villager Jim and rented his cottage. Communication is always prompt, friendly and polite. Items arrive well packaged and exactly as ordered. Their cottage is beautifully appointed, warm and cosy.
Absolutely recommend this business

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and superb quality

I have bought a variety of stuff from a large print for the wall, several memorial slates and a calendar every year. The service is excellent. The quality of everything I have bought is also superb. A family run business offering a personalised service. I wouldn’t hesitate to recommend them

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

We have purchased an number of items

As a family, we have purchased an number of items from VJs shop.
The ordering process is easy and the quality of the goods is excellent. Delivery is as stated.
I would love some of his pictures but are unable to hang them at home.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

For a change I was extremely…

For a change I was extremely disappointed with my purchase of a personalised 'Hoody' the quality was poor, made of cheap plastic, very small, not worth giving as a gift, and very overpriced! Happy with past purchases but ..... not doing your reputation any good selling cheap 'bits' at high prices !

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great product, great company

I recently ordered from a birthday present from Villager Jim and I couldn’t recommend them enough! Great product and wonderful customer service. I initially had an issue when my order was incorrectly delivered by Royal Mail to an unknown address, I contacted Villager Jim and they were fantastic, super responsive and managed to get a replacement to me extremely quickly, despite two bank holidays in time for the birthday. Great company will definitely use them again

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Dog Name Tags…

I've bought several heavy dog tags/discs and wanted some adjustments to the writing that came with it and the small discs , each done with ease great communication and quick delivery

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Slate pet memorial

Bought a slate pet memorial .It is really good quality was well packaged and arrived promptly Would recommend , really happy with it

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great gifts and service

Ordered some Tiny Gifts for Mother's Day, delivery was quick, items were packaged well and they were well received. Will definitely have no hesitation to order again in the future

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality personalised items

I have purchased many items from Villager Jim and intend to continue.
The items I have purchased during 2024/25/26 have all been of good quality, exactly as shown and the delivery is speedy.
I can definitely recommend this company.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Dog tag

Dog tag
I ordered a dog tag as we’ve moved house. Lovely job by Hen and arrived promptly. Thank you VJ team.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Everlasting daffodils "Mum"

Bought the everlasting daffodils "Mum " suncatcher. Ordered in plenty of time and arrived promptly for Mother's day. Mum loves it. We also got one for my partner's Mum, she also loves it and lots of people in her care home have said how pretty it is.

February 16, 2026
Unprompted review

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