Villager Jim Reviews 

644
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently praise the wonderful quality of the handcrafted items and the fast, secure delivery service provided on every single completed order. People often highlight the extremely easy online ordering process, friendly customer support, and the truly beautiful design of their custom memorial gifts. However, some reviewers were not happy with prolonged delivery delays, missing items, and parcels taking almost a month to safely arrive. A few customers also noted receiving products with unexpected quality defects, such as items arriving broken, damaged, or much smaller than anticipated.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the beautiful designs, secure... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the beautiful... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrived... See more

Order

People report positive experiences with order, highlighting that the purchasing process is consistently... See more

Service

Reviewers express immense satisfaction regarding the amazing service and very responsive team. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received two beautiful hanging ornaments this week, excellent quality, good price and fast shipping. Had a quantity issue which was dealt with quickly and efficiently by a friendly staff member and wa... See more

Rated 5 out of 5 stars

Ordered slate heart and garden steel heart in remembrance of our wee Jack russell that sadly passed. Both were brilliant cant fault items at all only gripe was Royal Mail sadly my local post office is... See more

Rated 5 out of 5 stars

Products are good quality and the calendars this year are stunning. Customer service is first class, emails are answered so quickly and Hen is very helpful and friendly which makes supp... See more

Rated 5 out of 5 stars

I have bought lots of gifts from Villager Jim for myself & family & friends ranging from small Christmas tree ornaments to sun catchers to a full size custom portrait of my Labrador. Always perfect &... See more


Company details

  1. General Store

Written by the company

In any good story, there’s always a pub involved, isn’t there. And this is how Villager Jim got his name. But let’s go back a bit further. Jim didn’t used to take photographs. He was in a very different business, once upon a time, one that burned him out and wasn’t especially good for him. So he changed his scenery, moved to the Peak District in 2008, marvelled at the beauty of it and started taking pictures.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(644)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant Villagr Jim

I’ve ordered a few items from Villager Jim over time and have always loved them! The quality is amazing and if I’ve needed to contact them, they have always replied.

I’d very much recommend Villager Jim

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Cat & Willow tree

I order the Cat & Willow tree. Beautiful product. Great and friendly servivce.
Always found products excellent and would definitely recommend them.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

I'm so glad I came across Villager Jim

I'm so glad I came across Villager Jim. Our most beloved family cat Phoebe had to be unexpectedly put to sleep recently which was particularly hard for us all.

I was googling for an pet's memory keepsake etc, not entirely sure what I was after. Up popped Villager Jim with a product that was just perfect.

Unusually for me I ordered it instantly. It was a hanging cut out metal heart containing a cat's silhouette, tail continuing out a little at the bottom tip with Phoebe's name beautifully inscribed within it. It's beautiful, tasteful and I was very moved when it arrived.

The heart is now on the pot of a new small lilac tree.

I'm truly grateful as I feel this completes everything. I feel I've done my very best for our precious cat, so a heartfelt thank you.

May I add an important tip that not everyone seems to be aware of. If you're creating a memorial plant with your loved one's ashes, please make sure you use specially formulated amendment soil to mix with the ashes first before adding to the pot. This way the plant/tree/bush won't go into shock and wither away.

Even our vets had no idea of this. So if Phoebe's passing can thoughtfully help others then that's just lovely.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Having recently lost my cat I ordered one of the lovely silhouettes to put on her grave. I am delighted with the product, the quality is superb, and the service was terrific. I would have no hesitation in ordering from Villager Jim again.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from this delightful…

Excellent service from this delightful company. My order, a beautiful personalised, well made metal garden sculpture, was processed quickly and efficiently and arrived within a few days. Moreover, a subsequent query was addressed immediately - on a Saturday morning - and resolved quickly and without fuss. Personal customer interaction from genuine people. Thank you.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely little robin

Ordered a little robin to commemorate loss of a friend’s dad. Very sweet and I needed it in a hurry, I messaged and they promptly sent order out. Highly recommend, lovely to deal with. Thank you

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Bespoke splashback

I contacted Villager Jim shop about a bespoke splashback for my kitchen. Fiona was really helpful, and kept me informed every step of the way. The workmanship is stunning, and I'm absolutely thrilled with the results.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely items and a great service

We have bought a number of lovely items from Villager Jim and all are great quality. Customer service is excellent, always a friendly approach and ready to help. I cannot recommend them highly enough.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

High quality well packaged

Ordered slate heart and garden steel heart in remembrance of our wee Jack russell that sadly passed. Both were brilliant cant fault items at all only gripe was Royal Mail sadly my local post office is a bit hit or miss but thats not villager Jim's fault. So a huge thank you for giving us the beautiful hearts to remember our wee pup.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Special birthday

I bought a Cat outline sculpture and a Mum and Dad Slate Heart for my sister’s 70th birthday. Firstly the delivery was so fast and before her birthday, good result. But most importantly we are both delighted with the purchases. Exceptional quality and a joy to look at permanently. Thank you Villager Jim.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Cat Willow Tree Steel Sculpture

I ordered a Cat Willow Tree Steel Garden Sculpture, which is just perfect for the space I have in mind
A problem with entering our (very!) rural address was dealt with by Hen without any fuss, and the sculpture arrived safely, well packaged, good quality and looking just as it did online, in just a couple of days. It will look fabulous as it ages and rusts

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful products

Wonderful products. The service was great and delivery very quick. Will definitely be buying more gifts. So lovely to find an online shop which is so user friendly

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful tree of life pet memorial

I bought the tree of life garden memorial for my sisters two dog's that she lost recently. It’s absolutely stunning and beautifully made. It was larger that I thought it would be so fantastic value for money, I will definitely be buying from Villager Jim again.x

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

place mat

Very fast service and great quality.
The picture quality is outstanding.
I would recommend VILLAGER JIM to anyone

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Slate Heart…

After the loss of our much loved dog Bailey. I was looking for something that would keep her memory alive for our family. She is at peace in our garden with a beautiful tribute that I found on line from Villager Jim. An engraved slate heart. It was easy to order and was delivered promptly and am delighted with my purchase.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible quality door mat for £26.99!!!

I bought a indoor door may for £26.99. What arrived would be worth £10 max. It is extremely thin with a big crease down the middle. On reading the returns policy there is no point me returning this as I would lose the postage +10% of the price. I should have read the reviews. I will never use this seller again. It seems to read as a small independent company which I wanted to support but this is very misleading.

June 13, 2026
Unprompted review

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