They entered my email incorrectly, so I never knew what was going on until i FINALLY got to speak with someone. I ordered a crib on 7/10/2023 for my daughter. She still hasn't received it. I was to... See more
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I bought a Coston Ball Pit Play Tent for kids , which has 100 balls Included. It's a Portable Baby Play house for Toddler Indoor & Outdoor Use, Much Easy Pop Up Fold into a Carrying Case , Red & Purpl... See more
We received such an excellent service from start to finish, and the bunk bed look stunning in the boys bedroom! Clare from the customer care went really above and beyond, firstly with her advices on w... See more
Company replied
I bought a puzzle mat in mustard, grey and white which looks nice - kid friendly but still goes with the decor in our living room. It does the job of providing a soft, safe play area for baby, and whi... See more
Company replied
Company details
- Baby Store
- Children's Furniture Store
- Children's Store
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Aspirational lifestyle store showcasing contemporary nursery décor for the modern family. World renowned brands such as ferm LIVING, Cam Cam, Mini Be and Sebra.
Contact info
PO Box 871 , BR6 1JY, Kent, United Kingdom
- +44 (0) 808 196 5008
- info@themodernnursery.com
- www.themodernnursery.com
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They entered my email incorrectly
They entered my email incorrectly, so I never knew what was going on until i FINALLY got to speak with someone. I ordered a crib on 7/10/2023 for my daughter. She still hasn't received it.
I was told it would be delivered by 7:00pm tonight, but still not crib. It looks like it is just sitting in California. This is inexcusable. Do NOT use this place. I was charged in July but have not received the crib. Be careful if you use this site!
July 10, 2023
Unprompted review
Fake reviews and advertising
Fake reviews and advertising! Low cheap quality! Would not recommend! Customer service is ignoring messages and email from past complain.
April 21, 2023
Unprompted review
Refused to take responsibility for anything that went wrong
We spent a couple of grand with the Modern Nursery on nursery furniture. The furniture was fine but the delivery was not great, and the customer services team refused to help. The real problems started, however, when we made a return (which we had to pay to do ourselves—buyer beware).
They claimed not to have received it, until we showed them it *had* been signed for. Then you claimed it had been delivered, but must have been damaged "in transit". We asked for proof that it was received damaged, and they tried to convince us with images dated two weeks after it was delivered back to the warehouse (during the period of time they claimed they hadn't received anything…). When we pointed this out, all they said is, to quote, "I would like to assure you that our warehouse take the images of your return once it arrives back and the damage would not have been caused by the warehouse team".
They then refused to put us in contact with someone more senior to address this. (We were told that that someone more senior would at least review the situation and we would be updated, but this never happened.)
And they ignored us our request to advise us of their formal complaint procedure.
February 2, 2023
Unprompted review
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am sorry to hear that your order and delivery did not go as smoothly as we would normally expect. I can see that our customer service team have been in contact to resolve this with you.
Once again, I am sorry for any inconvenience this may have caused.
TMN team.
Puzzle Playmat that smells petroleum
Puzzle Playmat with a petrol smell that can irritate your throat?! More scary than disappointing I would say. After a month (and after washing it, letting it in a separate room to try and let the smell go away) still smelling of gasoline! If anyone bought the same product and is experiencing the same issue, please come forward as I am 100% sure that the positive reviews about the mat are FAKE.
I am very keen to bring this at the attention of the UK Consumer Advice bureau as this product may be dangerous: advertised as “Formaldehyde free” and “suitable for newborns”…well, smell is so chemical that I cannot spend 2 hours in the room with the mat without opening the windows; don’t even want to think about a little baby playing with it or spending an entire night sleeping with the mat next to the cot.
December 24, 2022
Unprompted review
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am sorry to hear of your dissatisfaction with the playmat product which you have purchased, I have taken a look at your order and can see a member of our customer service team has been in contact with you to investigate this matter further for you.
Once again, I am sorry for any inconvenience this may have caused you.
TMN team.
Fantastic customer service from Amy
Fantastic customer service from Amy. I purchased the wrong bicycle (my fault) and realised after the parcel had shipped. The customer service team assisted me with the return process and was very helpful despite a major delay from Evri in returning the parcel.
December 8, 2022
Unprompted review
Reply from The Modern Nursery
Hi Charlotte
Thank you for taking the time to leave a product review.
I am so pleased to hear that our customer service team have been able to assist you with your order and would like to apologise with delays caused through the courier, this is always something we are working with them, to look into improving.
Thank you once again, TMN team.
Playmat with awful chemicals smell
We bought a puzzle playmat for our baby and it is impossible to use. The chemical smell is so strong that gives you headaches. We have been airing it for 2 weeks and it doesn’t change. Imagine putting you little one on top of that thing. Return process is such a mess that basically we have wasted our money. Don’t buy this for your little one
November 24, 2022
Unprompted review
Reply from The Modern Nursery
Hi Maria,
Thank you for taking the time to leave a product review.
I am sorry to hear of your disappointment with this product, due to the fact our playmats are non-toxic and formamide-free, this sometimes can leave the product with a strong smell as it is these chemicals which remove the smell. To remove the smell from the product we recommend airing and using a child safe cleaner, such as Milton.
I would also like to apologise that you have found our returns policy difficult, we do have a help desk on our website where you can find all the information you would require to return your playmat and once it arrives back at our warehouse a refund will be issued. Alternatively, you can contact our customer service team who would be more than happy to assist you with your order.
Once again, I am sorry for any inconvenience this may have caused you.
TMN team.
Let down by the courier
Service from The Modern Nursery was first class, however despite receiving notification from the courier that the item I had ordered was out for delivery it never did arrive.
The Modern Nursery was unable to send a replacement because by then the item was out of stock. I received a prompt apology and a refund.
November 18, 2022
Reply from The Modern Nursery
Hi Tricia
Thank you for taking the time to leave a review.
I am sorry to hear that you experienced problems with the courier delivering your order and that unfortunately it resulted in your order being lost in transit. I am pleased that the customer service team at The Modern Nursery was able to assist you promptly, please be assured we work closely with the couriers to ensure the best service is provided to our customers at all times and this is something we are always looking to improve.
Once again I am sorry for any disappointment caused and hope to welcome you back to place further orders with us in the near future.
Thank you once again TMN team.
Excellent service and lovely products.
November 21, 2022
Reply from The Modern Nursery
Hi Dee,
Thank you for taking the time to leave a review.
I am pleased to hear that the service which you received was excellent and you find our products to be lovely, I couldn't agree more.
Thank you once again, TMN team.
First time using this company and…
First time using this company and wouldn't hesitate to use them again.
Great service and speedy delivery
October 28, 2022
Reply from The Modern Nursery
Hi,
Thank you for leaving such a great review.
I am pleased to hear that the service which you received from The Modern Nursery was great and your order arrived quickly. I hope you love your new products.
Thank you once again. TMN team.
Beautiful as always!
Fast delivery and the most beautiful products as always. Cannot fault the modern nursery 🤍
November 18, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a product review.
I am pleased to hear that your order arrived swiftly and the products were as beautiful as you was hoping, we look forward to welcoming you back in the very near future.
Thank you once again, TMN team.
Quick delivery, lovely ball pit
Quick delivery, beautiful product and well made. My babies love the ball pit
November 2, 2022
Reply from The Modern Nursery
Hi Claire,
Thank you for taking the time to leave a product review.
I am pleased to hear your order arrived quickly and the product was beautiful and well made. I am so happy to hear that the ball pit is loved by your babies, I hope they spend many happy hours playing with their new gift.
Thank you once again. TMN team.
Quick and free delivery
November 10, 2022
Reply from The Modern Nursery
Hi Emma,
Thank you for taking the time from your day to leave a review.
I am pleased to hear that your order arrived quickly as you loved the fact we now offer free UK mainland shipping.
I hope to welcome you back to place further orders in the near future.
Thank you once again, TMN team.
Almost five stars…
Seamless order process, beautiful product. The only downside is the smell (a week in and it’s still lingering) and the slippery surface underneath.
November 16, 2022
Reply from The Modern Nursery
Hi,
Thank you for taking the time to leave a review on your order.
I am pleased to hear the process of placing and receiving your order was seamless and the playmat you purchased is beautiful. The smell which you have referred to is due to the fact the product is formamide free and this is what reduces the smell on the product, we do recommend you using a child safe cleaner and airing the product, this will assist with the smell.
Thank you once again, TMN team.
Reply from The Modern Nursery
Hi,
Thank you for taking the time to leave a review.
I am so pleased to hear that the service which your received from our customer service team was great and your order arrived quickly, I hope you love the products which you purchased and hope to welcome you back to place further orders in the near future.
Thank you once again, TMN team.
Lovely item ordered
After seeing some horrendous ones I was over the moon to come across a very stylish jigsaw playmat that wasn't crazy expensive and worked well in my home. It was exactly as described and great quality. Item arrived quickly too. Would definitely use this company again.
November 3, 2022
Reply from The Modern Nursery
Hi Lucy,
Thank you for taking the time to leave a review.
I am so pleased to hear that your order arrived quickly and you have found the playmat to be stylish and it works well in your home. I hope we can welcome you back to place further orders in the very near future.
Thank you once again. TMN team.
The product I received was not the…
The product I received was not the product I ordered or the product advertised on the website.
I contacted the Modern Nursery through their live chat feature which kept logging out, making it difficult to communicate the problem and resolve the problem.
Initially, they offered a discount on the product I received or I could send it back to be replaced by the one I ordered. I chose the second option, to then be told that they don’t actually sell the item I ordered and advertised on the website. Their advertising on the website quickly changed.
I have returned the item (currently in the post) and am yet to receive a refund.
November 9, 2022
Reply from The Modern Nursery
Hi Emma,
Thank you for taking the time to leave a product review.
I am sorry to hear that you received a different product to what you expected, I have looked into this and I can see the brand have changed the design slightly and we was not informed of this change on our latest delivery from them, however the product remains the same just a slight difference in the colour.
I can see that you have been in communication with our customer service team who have kept you updated regarding this matter and informed you prior to you sending the product back to our warehouse that the remaining stock was also different, this would have allowed you the option to keep the product received or continue with your original decision to return.
As we was not made aware of the difference in design until you received your order and contacted us, our website remained the same and this was edited at the earliest opportunity to avoid further disappointment from other customers.
Once your return arrives back at our warehouse you will be issued with a full refund as explained in the communication from our customer service team.
Once again, I am sorry for any inconvenience this may have caused, thank you for your patience, TMN team.
Decent product, nice, safe and stylish
The mat does what is supposed to do. Safe and stylish.
November 3, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a product review.
I am so pleased to hear that you have found the playmat you purchased to be safe and stylish, I hope your little one is able to play comfortably on their new mat.
Thank you once again, TMN team.
Reply from The Modern Nursery
Hi Caroline
Thank you for taking the time to leave a review.
I am so happy to hear that the customer service you received from the team at The Modern Nursery was great, I hope you love the products you purchased and we can welcome you back to place further orders in the very near future.
Thank you once again, TMN team.
Such lovely things and speedy delivery
Such lovely things, good prices and the delivery was super speedy!
November 9, 2022
Reply from The Modern Nursery
Hi Bella
Thank you for taking the time to leave a review.
I am so please to hear that you have found we stock lovely things at good prices, I hope you love the products you purchased and I am so glad to hear that they arrived quickly.
Thank you once again, TMN team.
Great service
Great service, delivered on time with no issues. Smooth transaction.
The pillow was a gift, which went down very well, recipient loves it.
November 7, 2022
Reply from The Modern Nursery
Hi Liz,
Thank you for taking the time to leave a review.
I am so pleased to hear that the service which you received was great and your order was delivered on time with no issues. I am also very happy to hear that the recipient of your gift loves it.
Thank you for choosing The Modern Nursery to place your order with.
TMN team.
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