They entered my email incorrectly, so I never knew what was going on until i FINALLY got to speak with someone. I ordered a crib on 7/10/2023 for my daughter. She still hasn't received it. I was to... See more
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See what reviewers are saying
I bought a Coston Ball Pit Play Tent for kids , which has 100 balls Included. It's a Portable Baby Play house for Toddler Indoor & Outdoor Use, Much Easy Pop Up Fold into a Carrying Case , Red & Purpl... See more
We received such an excellent service from start to finish, and the bunk bed look stunning in the boys bedroom! Clare from the customer care went really above and beyond, firstly with her advices on w... See more
Company replied
I bought a puzzle mat in mustard, grey and white which looks nice - kid friendly but still goes with the decor in our living room. It does the job of providing a soft, safe play area for baby, and whi... See more
Company replied
Company details
- Baby Store
- Children's Furniture Store
- Children's Store
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Aspirational lifestyle store showcasing contemporary nursery décor for the modern family. World renowned brands such as ferm LIVING, Cam Cam, Mini Be and Sebra.
Contact info
PO Box 871 , BR6 1JY, Kent, United Kingdom
- +44 (0) 808 196 5008
- info@themodernnursery.com
- www.themodernnursery.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to order items on line
Very easy to order items on line. Very quick delivery service. Received items in good order- boxes not damaged in any way.
October 3, 2022
Reply from The Modern Nursery
Hi Sue,
Thank you for taking the time to leave a review.
I am pleased to hear that you found it very easy to complete your order on our website and all of the products arrived quickly and in good order. I hope you love the items you purchased and hopefully we can welcome you back to place further orders in the very near future.
Thank you once again, TMN team.
Always great service
Always great service. Products arrived so fast and well packaged.
September 27, 2022
Reply from The Modern Nursery
Hi Hollie
Thank you for taking the time to leave a review.
I am pleased to hear that your products arrived quickly, they were well packaged and the service you received was great! I hope we can welcome you back to place future orders again very soon.
Thank you once again, TMN team.
Reply from The Modern Nursery
Hi Rosie
Thank you for taking the time to leave a review.
I am so pleased to hear the service you received was good and the quality of the items you purchased was excellent, I hope we can welcome you back again in the very near future.
Thank you once again, TMN team.
Terrible service
Terrible service, after I did my purchase they sent me email that shipping coast got increased , I asked to cancel my order more than a week now and I didn’t hear back from them and I don’t know what happened to my order
September 17, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am sorry to hear that you feel the service you experienced has been terrible, this is not how we would like to leave you feeling. I have raised this matter with our customer service team who have contacted you regarding your order.
Once again I am sorry for any inconvenience this may have caused you.
TMN team.
High shipping cost to Australia
Unfortunately I had to cancel my purchase due to increased shipping cost to Australia (due to covid). Was quoted to cost me double the price of product :(
However excellent and timely communication by Kelly (customer service). Fully refunded. Hope shipping cost will be more economic so I can purchase products from brands like Little Dutch that are not available in Australia.
September 6, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am sorry that you felt the need to cancel your order on this occasion due to the cost of shipping, this is something we are continuously looking into to be able to provide the best shipping costs for our customers. I am pleased to hear that our customer service team communicated with you in an excellent manner.
Once again I am sorry for any inconvenience and thank you for your review. TMN team.
Excellent customer service
Excellent customer service, problem with delivery by Evri (not Modern Nursery fault) more than happy to help out with replacement order! Thank you!
September 16, 2022
Reply from The Modern Nursery
Hi Gemma
Thank you for leaving a great review.
I am sorry to hear that you experienced problems with the delivery of your order however I am pleased our customer service team managed to resolve this quickly for you.
Thank you once again, TMN team.
Really good needed the gifts quickly…
Really good needed the gifts quickly and they arrived on time
September 8, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am so pleased that your purchase arrived quickly and I hope you loved the product ordered.
Once again Thank you, TMN team.
Excellent product selection.
Excellent product selection.
Very quick delivery time
Would highly recommend this company
September 1, 2022
Reply from The Modern Nursery
Hi Wendy
Thank you for taking the time to leave a review.
I am happy to hear you think there is an excellent selection of products at TMN and you did not have to wait long for your delivery to arrive.
Once again thank you, TMN team.
Really happy with the item
Really happy with the item, great quality and arrived super quick.
August 15, 2022
Reply from The Modern Nursery
Hi Leo
Thank you for taking the time to leave a review.
I am pleased to hear that you are really happy with the product you purchased and the quality is great.
I hope to welcome you back to shop with TMN again in the very near future.
Thank you.
Beautiful modern play mats but disappointed
Beautiful play mats however they easily shows dints/ marks/ scratches which is disappointing after paying over £50 for them.
No pens or sharp objects have been used on the mats just toys.
September 7, 2022
Reply from The Modern Nursery
Hi Emma
Thank you for contacting The Modern Nursery.
I am sorry to hear that you are disappointed with your playmat, please note that our playmats are wipeable so any non permanent marks can be wiped with a child friendly cleaner. We do recommend that no sharp objects are placed on the playmat as this will cause damage to the product.
Thank you once again TMN team.
Poor communication
Poor communication. Parcel got lost, took a month of ringing them daily to get through to someone just once. Over that month I also sent several emails as none were getting replies. Got a kitchen in the end but boy was it a painful process.
September 7, 2022
Reply from The Modern Nursery
Hi Gaetan
Thank you for taking the time to leaving a review.
I am sorry that your original order got lost in transit, unfortunately until you contacted our customer service department we were not aware of any issues with your order and from then I can see our customer service team have responded to your messages within 1/2 working days. I am pleased that our customer service team have resolved this for you and I hope you love your new product.
Thank you once again. TMN team.
Reply from The Modern Nursery
Hi Julie
Thank you for taking the time to leave such a lovely review.
I am pleased that the service you received was helpful and the members of staff were courteous, I am also very happy to hear you find the products to be beautiful.
Thank you once again, TMN team.
My item arrived with missing pieces and…
My item arrived with missing pieces and having difficulty refunding for a piece which has all the items.
August 31, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am sorry to hear that the product you purchased has arrived incomplete, I can see that our customer service team are in communication with you to attempt to resolve this for you as quickly as possible.
Thank you once again, TMN team.
Brilliant service and delighted with my…
Brilliant service and delighted with my purchase
August 20, 2022
Reply from The Modern Nursery
Hi Anna
Thank you for taking the time to leave a great review.
I am so pleased to hear that you are delighted with your purchase and the service which you received was brilliant.
I hope I am able to welcome you back to place further orders in the very near future.
Thank you, TMN team.
Reply from The Modern Nursery
Hi
Thank you for leaving a review.
I am happy to hear that your order arrived quickly and you have found the product you purchased to be lovely.
Thank you once again, TMN team.
Great company
Really good service fast delivery and wonderful customer service.
Will definitely use the modern nursery again great selection of quality products at a reasonable price.
August 15, 2022
Reply from The Modern Nursery
Hi Graham
Thank you for taking the time to leave a review.
I am pleased to hear that the customer service which you received was wonderful and you would definitely be returning to place future orders.
Thank you once again, TMN team.
Definitely recommend
Arrived very quickly and the quality is very good. Very pleased with this purchase and it’s lovely and padded which is perfect for putting my 3 week old on.
August 28, 2022
Reply from The Modern Nursery
Hi Lucy
Thank you for taking the time from your day to leave such a great review.
I am pleased to hear that you would recommend us and the product which you purchased arrived quickly and was of very good quality. I hope to be able to welcome you back to make further purchases in the very near future.
Thank you once again, TMN team.
Reply from The Modern Nursery
Hi Kimberley
Thank you for taking the time to leave a review.
I am pleased to hear the service you received was fantastic and the products you purchased arrived quickly.
Thank you once again, TMN team.
My daughter was really happy with the…
My daughter was really happy with the product but we were both disappointed with Everi; poor communication and lots of delays and changed delivery times.
August 17, 2022
Reply from The Modern Nursery
Hi John
Thank you for taking the time to leave a review.
I am so pleased to hear that your daughter was really happy with the product which you purchased, I would like to apologise for the service which you received from the courier, I have passed this feedback onto them for them to look at ways to improve this service moving forwards.
I hope I can welcome you back to shop with TMN again very soon.
Thank you.
High quality
Ordered a pickler triangle and slide. It arrived promptly, well packaged, and was high quality
August 17, 2022
Reply from The Modern Nursery
Hi Andrew
Thank you for leaving such a great review.
I am so happy to hear that your order arrived with you quickly and it was well packaged and of high quality, I hope many happy hours are spent using this product.
Thank you once again, TMN team.
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