They entered my email incorrectly, so I never knew what was going on until i FINALLY got to speak with someone. I ordered a crib on 7/10/2023 for my daughter. She still hasn't received it. I was to... See more
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I bought a Coston Ball Pit Play Tent for kids , which has 100 balls Included. It's a Portable Baby Play house for Toddler Indoor & Outdoor Use, Much Easy Pop Up Fold into a Carrying Case , Red & Purpl... See more
We received such an excellent service from start to finish, and the bunk bed look stunning in the boys bedroom! Clare from the customer care went really above and beyond, firstly with her advices on w... See more
Company replied
I bought a puzzle mat in mustard, grey and white which looks nice - kid friendly but still goes with the decor in our living room. It does the job of providing a soft, safe play area for baby, and whi... See more
Company replied
Company details
- Baby Store
- Children's Furniture Store
- Children's Store
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Aspirational lifestyle store showcasing contemporary nursery décor for the modern family. World renowned brands such as ferm LIVING, Cam Cam, Mini Be and Sebra.
Contact info
PO Box 871 , BR6 1JY, Kent, United Kingdom
- +44 (0) 808 196 5008
- info@themodernnursery.com
- www.themodernnursery.com
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A stylish, safe puzzle mat
I bought a puzzle mat in mustard, grey and white which looks nice - kid friendly but still goes with the decor in our living room. It does the job of providing a soft, safe play area for baby, and while it is more expensive than the average puzzle mat on the market, in my opinion it's worth it for the piece of mind of it being formamide free. It was delivered quickly too.
November 6, 2022
Reply from The Modern Nursery
Hi Rosie,
Thank you for taking time from your day to leave such a great review.
I am so happy to hear that your new playmat fits in with your decor at home and is providing your child with soft, safe play space.
Once again, thank you for shopping with The Modern Nursery.
TMN team.
Great experience overall
Great experience overall, good selection of products and quick shipping.
October 3, 2022
Reply from The Modern Nursery
Hi Carolina
Thank you for taking the time to leave a review.
I am so pleased to hear your shipping experience was great and the products you purchased arrived quickly.
I hope we are able to welcome you back to place further orders in the very near future.
Thank you once again, TMN team.
Amazing
My item has never arrived but they did everything to change it and went above and beyond will defo shop with them again - note it was the parcel company not the shops fault
October 20, 2022
Reply from The Modern Nursery
Hi Lucy,
I am sorry to hear that you have not yet received your order, I have passed this matter onto our customer service team who will be in contact with you to assist in resolving this for you.
Thank you for your continued patience.
TMN team.
Great Communication throughout the…
Great Communication throughout the whole process. When items arrived they were beautifully packaged
October 26, 2022
Reply from The Modern Nursery
Hi,
Thank you for leaving such a great review.
I am so happy to hear that your order arrived and it was beautifully packaged and the communication you received throughout was great.
Thank you for placing an order with TMN.
Excellent service lovely product.
October 10, 2022
Reply from The Modern Nursery
Hi
Thank you for taking time to leave a review.
I am please to hear that the service which you received was excellent and the product which you purchased was lovely.
I hope to welcome you back to place further orders in the very near future.
Thank you, TMN team.
Great purchase thank you my daughter…
Great purchase thank you my daughter will love it
October 1, 2022
Reply from The Modern Nursery
Hi Polly
Thank you for taking the time from your day to leave a review.
I am pleased to hear that your purchase is great and I hope that your daughter will love her new product.
Thank you once again, TMN team.
Don't order for time dependent gifts!
I ordered from The Modern Nursery over two months ago and my package hasn't been dispatched yet.
It seems like the phone lines are never open so it's proving difficult to talk to someone.
My advice would be to avoid ordering from The Modern Nursery for any time dependent gifts.. birthdays, christmas, etc or if it is anything that the baby might grow out of in a few months....
Unless you can wait months, shop elsewhere!
Edit following comment from company: I have not received an email from you. I have checked my deleted mail, my junk and inbox. Please can you resend?
October 25, 2022
Unprompted review
Reply from The Modern Nursery
Hi Elisha,
Thank you for taking the time to leave a review. I am sorry we missed your call on Monday, unfortunately when you called the second time, this was out of our opening hours, I have checked your order and I can see an email was sent to you in response to your voicemail within 24 hours as indicated on our website.
Unfortunately, due to the high volume of orders being dispatched, we are unable to track each order, therefore until this issue was raised with us, we were unaware that it had not arrived with you, I do apologise.
As previously stated on the email that was sent to you, the warehouse team have been in contact with ETRACK to locate the parcel, however the courier was unable to do so and have now informed us that the parcel is assumed, missing in transit. Due to this, a replacement order has been created and an email has been sent to you updating you with this information.
Once again I do apologise for any disappointment that may have been caused here.
Kindest Regards
The Modern Nursery
Do not trust the pre order!
I Placed an order for the Puzzle Playmat in Sand on 14th Sept for delivery the following week 19th Sept... finally received my order almost 6 weeks later. I had to initially chase customer service when my order just didn't turn up on time which I found very disappointing, but in fairness after that the correspondence was OK. I understand supply delays but "pre order",particularly for the following week, shouldn't give a company free reign to deliver whenever they like with no remorse
The mat is nice and the colours lovely however it does have a very strong plastic smell but I hope this will go in time
I would be put off ordering from The Modern Nursery again as it was just such a rigmarole
September 14, 2022
Unprompted review
Reply from The Modern Nursery
Hi Becky,
Thank you for taking the time to leave a review. I am ever so sorry for the delay in the delivery of the playmat, unfortunately, on this occasion, there were unexpected delays with this shipment outside of the UK which was beyond our control. Upon checking your order, I can see our customer service team have been in contact with you regarding this unfortunate delay and had informed you compensation will be provided due to the inconvenience that may have been caused by the delayed arrival of the playmats.
I am glad you like the playmat and think the colours are lovely, I can assure you the plastic smell will fade once it has been aired.
Once again I do apologise for any disappointment that was caused here and we will be in touch with you via email to award the compensation.
Kindest Regards,
The Modern Nursery
Nicely curated products
Nicely curated products, easy checkout, good communication and delivery. Very happy with product and experience
October 6, 2022
Reply from The Modern Nursery
Hi Elizabeth
Thank you for taking the time to leave a lovely review.
I am so pleased to hear that you are happy with the products which you purchased and you received good communication from the team at TMN regarding your order.
Thank you again, TMN team.
Excellent company
Excellent company. Informed me when the product was back in stock. Was easy to order and came very quickly.
October 6, 2022
Reply from The Modern Nursery
Hi Louise
Thank you for taking the time to leave a review.
I am pleased to hear the service which you received from TMN was excellent, you found it easy to place your order and it arrived quickly. I hope you love your new purchase and I hope we can welcome you back to shop with us again in the very near future.
Thanks again, TMN team.
Love the chair however…
Love the chair however it did come with kinks in the cardboard box packaging and there were scuffs on the material. I didn’t bring it up as the scuffs are to the back of the chair and so you wouldn’t really see it.
October 21, 2022
Reply from The Modern Nursery
Hi
Thank you for taking time to leave a review.
I am sorry to hear that your nursing chair arrives in a less than perfect condition, this product is dispatched directly from the brand, as this is the case I have passed your feedback onto them so they can look into ways in which their service can be improved to prevent such damages happening again.
Once again I am sorry for any inconvenience this may have caused you.
Thank you, TMN team.
Superb!
The quality is really good! Im in love. It looks even better and calmer in real life! Very minimalistic and the color is so soothing. Highly recommend.
October 20, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the to leave a review.
I am so pleased you would highly recommend the playmat which you purchased and you have found the quality to be very good.
Thank you once again, TMN team.
Order not received and send out 2…
Order not received and send out 2 further times. Still yet to receive
October 20, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am sorry to hear that you have experienced problems receiving your order, I have taken a look at your order and I can see you have been in communication with our customer service team.
Unfortunately, it would appear your first replacement order appears to have gone missing in transit and I am sorry for this, I have taken a look at the tracking information on your second replacement order and I can see your order has now been delivered.
I can also see that our customer service team have been in contact and issued you with compensation for the delay in your order being received.
Once again I am sorry for any inconvenience this may have caused you and I hope you love your product now it has arrived.
Thank you once again, TMN team.
Great customer services and prices
October 8, 2022
Reply from The Modern Nursery
Hi Joana
Thank you for taking the time to leave a service review.
I am pleased to hear the customer service which you received was great, as were the prices of the products which you purchased.
I hope to welcome you back to shop with us again in the very near future.
Thank you once again, TMN team.
Quick delivery and fab quality product
Quick delivery and fab quality product. The play mat fits perfectly into our home - just give it a wipe down with a bit of soap and water to get rid of the slippery layer and pat dry. My son is so busy on the mat with his toys that it hasn’t marked at all. So please with it.
September 1, 2022
Reply from The Modern Nursery
Hi Tia
Thank you for taking the time to leave a review.
I am so pleased to hear that your son is making use of his new playmat and it fits perfectly into your home, I hope the playmat provides comfort for many happy hours of playing.
Thank you once again TMN team.
Reply from The Modern Nursery
Hi Frances
Thank you for taking the time from your day to leave a lovely review.
I am so pleased to hear that the service you received from us here at The Modern Nursery was brilliant and you have found the product to be beautiful.
Thank you again for your review, TMN team.
Reply from The Modern Nursery
Hi Gail
Thank you for taking the time to leave a review.
I am so happy to hear that you found our website made it easy for you to place your order, it arrived quickly and the product was of high quality. I hope to welcome you back again in the very near future to make further purchases.
Thank you once again, TMN team.
Just what I was looking for….
I own a children’s day nursery and I love The Modern Nursery and all the great things they have on offer.
I purchased a large Miffy Lamp for our baby rooms monochrome area and the babies love it.
I also purchased some wallpaper for our Holiday Club room and it’s perfect, modern, beautiful and educational, all wrapped into one.
I wouldn’t hesitate to look here when i’m renovating the children's rooms and want those exceptional finishing touches.
Delivery was spot on too.
September 1, 2022
Reply from The Modern Nursery
Hi Elizabeth
Thank you for taking the time to leave such a wonderful review.
I am so pleased to hear the babies love the new addition of the Miffy lamp in the monochrome room at your nursery and the wallpaper provides an educational and modern look to the Holiday Club room.
I look forward to being able to welcome you back to place further orders in the very near future.
Thank you once again, TMN team.
Excellent quality
Excellent quality
Speedy delivery
Purchased an Olli Ella stool
Very study. My granddaughter loves it. Thank you
October 4, 2022
Reply from The Modern Nursery
Hi Marie
Thank you for taking the time from your day to leave a great review.
I am so happy to hear that your granddaughter loves her new Olli Ella stool, I hope she can speed many happy hours playing with it.
Thank you again, TMN team.
Let me start this review by admitting…
Let me start this review by admitting my own mistake: When I ordered from The Modern Nursery, I was sending a gift. I painstakingly entered the address of the destination, and moved on with the order. At some point, Google Chrome in its infinite desire to help, updated the address to previous one for the recipient, and this is where the order was processed for.
That was my error, and I own that. But here is where TMN's failures to assist begin.
I noticed my error immediately. As in, within one minute. I of course went to the order on the website to see if I could edit the destination. No luck. I called the office immediately, no one was in (during work hours...) and left a voicemail. And I emailed their help inbox, with all the details required to fix the issue.
Next morning, I called again. No one picked up. I left another voicemail. I checked to see if I should email again, but apparently "emailing again will move your inquiry to the bottom of the pile" or some such nonsense. Later that day, I get an email announcing my order has been dispatched. Still to the wrong address.
I call again, no answer, leave a voicemail.
Let me point out now that I've attempted to contact TMN four times by now: once by email (as they suggest) and three times by phone. Yet to speak to anyone, yet to receive an acknowledgement of my email that was sent MINUTES after I found my error, and the package has gone to the wrong place.
Finally, the next day, I call and get a person on the phone. And they're moderately helpful: they inform me I can contact the courier (already thought of that, courier told me to contact the company in question). They also tell me they can also attempt to contact the courier and, if successful, the package can be returned to their warehouse and they can then send it on to the right place. Sounding good!
Two more days pass. Couple unanswered calls from me in to them. Still no email confirmation of my original error email.
Courier updates are hilarious. They've got it. They're sorting it. Now they've got it again. Now they're sorting again. Now it's being dispatched! Now they've got it. Now it's being sorted.
On and on that goes, for another five days. Still no contact from TMN via email.
Finally, the package is out for delivery. Delivery failure! They'll try again tomorrow. I'm hoping they're trying to send it back to the warehouse AND NOT THE WRONG ADDRESS. I call again. No one picks up.
By the way, the phone hours are ridiculous. You can call during daytime working hours, it'll ring three times, and then just inform you of their hours, which you are calling during, and then tell you no one is in. Pathetic.
A day after the first attempted delivery, I get a notification that they've successfully delivered the package. To the wrong address. Complete with picture.
As I said in the beginning, I own my original mistake. But I caught this error IMMEDIATELY and at no point was there any recourse to fix the problem. TMN's efforts were pathetic. And the courier never offered any option for alternate delivery beyond "Leave it with a neighbor!"
Still, I'm sure the train set is lovely and my niece will really enjoy it. Assuming it wasn't stolen from the old address.
Provide an edit button for submitted orders. Answer your bloody phone during work hours. And maybe, just maybe, answer emails that are time sensitive.
Good luck to you.
September 28, 2022
Reply from The Modern Nursery
Hi Euan,
Thank you for taking the time to leave a review, I am so sorry that the team were unable to resolve the issue with the address for you. Our warehouse work incredibly hard to ensure that all orders are dispatched as quickly as possible, unfortunately, this does mean that it is not always possible for us to make changes orders.
I have looked back over our call logs to investigate the issue mentions above regarding contacting our team, and can see that your first email was sent to us outside of our working hours as were the first 4 calls that you made, one during lunch, and 3 after our office closed at 5pm GMT. I can see that you were spoken to on the phone the following day by my team and that your emails was not responded to as all updates were provided via the phone when you spoke in the early afternoon.
I can see that you called on the 3rd, and unfortunately Kelly was on the phone to other customers when you first called, but did answer your subsequent call less than half hour later.
We state that all emails will be responded to within 2 working days and all calls within 24 hours, however due to the time difference, Kelly or Amy would not have made contact with you by phone until later in the day to ensure that they were not disturbing you.
Once again, I am so sorry we were unable to resolve this for you, however, please be assured that the team did their best to redirect your order and will be in touch with you via email regarding any updates.
Kindest Regards
The Modern Nursery
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