The Wrinkly Elephant Reviews 116

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their amazing quality, natural ingredients, and delightful scents. Many people specifically mention the positive effects on their hair and skin, noting how soft and healthy they feel after use. The delivery service is frequently described as fast and efficient, with orders arriving quickly and beautifully packaged. Reviewers also appreciate the personal touches, such as handwritten notes and free samples, which contribute to an overall excellent purchasing experience. The ease of ordering and the consistent communication regarding delivery updates are also highly valued by consumers.

What people talk about most

Product

Consumers express great satisfaction with the products, consistently praising their quality and... See more

Quality

Customers had positive experiences with quality, consistently praising the products. Many reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the prompt and... See more

Order

Users describe positive interactions with order. Many customers report that ordering is easy and that orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love The Wrinkly Elephant! All products are amazing and made using all natural ingredients. I personally love the shampoo and conditioner bars, which have transformed my hair, making it mor... See more

Company replied

Rated 5 out of 5 stars

As always Stu and Lisa dispatch products quickly and beautifullly packaged , first time using a shampoo bar, very pleased with product makes hair soft and shiny,lovely smell and lathers well. Will b... See more

Company replied

Rated 5 out of 5 stars

I emailed The Wrinkly Elephant with a query before purchasing as I received a prompt, polite, and helpful reply. I went on to place my order and it arrived only a couple of days later. It was very... See more

Company replied

Rated 5 out of 5 stars

Lisa & Stu are just the best. I needed to add to my Xmas order and have it delivered before Dec. Their communication was fantastic. My products arrived today and they are perfect and the smell from t... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

The Wrinkly Elephant Company brings you a range of natural bath and body products that take care of your skin, whether it be for your daily routine or for that bit of an extra pamper. With the perfect balance of natural ingredients, our handmade range includes natural soap bars, clay face masks, shower steamers, body wash foamers, lip care, bath salts and foot soaks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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Rated 5 out of 5 stars

The shampoo bar is really lovely

The shampoo bar is really lovely, I was unsure what to expect but I am really impressed with it and how it lathered up.
Great service and prompt delivery 😊

July 24, 2025
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Reply from The Wrinkly Elephant

Thank you for your review and I am so pleased you have made the switch to shampoo bars.

Rated 5 out of 5 stars

Lovely small business

Lovely small business. I recently purchased a soap bundle with some new scents (to me) and every single one was gorgeous. Lovely scents and the soaps last well.

August 26, 2025
Unprompted review
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Reply from The Wrinkly Elephant

Thank you. So pleased to hear you have tried some new scents and have enjoyed them. We have some more new ones coming very soon.

Rated 5 out of 5 stars

A lovely experience

I emailed The Wrinkly Elephant with a query before purchasing as I received a prompt, polite, and helpful reply.
I went on to place my order and it arrived only a couple of days later. It was very well packaged, and really pretty, and also included a hand written note and a shower steamer for free to try!
An absolutely lovely company to deal with, I'm really excited to try my new products and hope to shop with them again!

July 26, 2025
Unprompted review
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Reply from The Wrinkly Elephant

Thank you so much for your lovely review. I hope you loved using your products

Rated 5 out of 5 stars

Adore The Wrinkly Elephant…

Absolutely adore The Wrinkly Elephant Co. – My go-to for handmade soap!
From start to finish, my experience has been nothing short of fantastic.
Firstly, their handmade soaps are just divine. You can truly tell the care and quality that goes into each bar. They smell amazing, lather beautifully, and leave my skin feeling wonderfully soft and moisturised – never dry or stripped. I've tried a few different scents now, and each one has been a delightful experience.
Beyond the incredible products, the service I received was absolutely brilliant. My order arrived quickly, was beautifully packaged, and any questions I had were answered promptly and with such a friendly demeanor. It's clear that customer satisfaction is a top priority for them.
If you're looking for high-quality, lovingly made handmade soaps and want to support a small business with truly excellent service, look no further than The Wrinkly Elephant Co. I can't recommend them highly enough and will definitely be a returning customer!

May 5, 2025
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Reply from The Wrinkly Elephant

Wow. This blew me away. It is so lovely to receive comments like this especially when we have our difficult days. Thank you so much for taking the time to write this heartfelt review. it is very much appreciated especially at a time when small business are struggling. It definitely makes it all worthwhile 🧡🐘

Rated 5 out of 5 stars

reliable and friendly with a personal touch

As always, reliable, friendly service with the lovely little personal touch of a handwritten note which is much appreciated

April 30, 2025
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Reply from The Wrinkly Elephant

Thank you Diane for your continued support and for taking the time to leave a review. Very much appreciated

Rated 5 out of 5 stars

Beautiful soap

Beautiful soap, delivered within in a couple days, beautifully presented .

April 21, 2025
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Reply from The Wrinkly Elephant

Thank you Karen for your kind words and continued support for our business.

Rated 5 out of 5 stars

Lovely soaps

Lovely soaps. Citrus burst with grapefruit is amazing.
Beautifully packaged and great quality as always x

March 30, 2025
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Reply from The Wrinkly Elephant

Thank you for your review and continued support Cheryl. So pleased you love our soaps.

Rated 5 out of 5 stars

Fabulous products!

Products are beautifully packaged and always delivered on time.
Communication excellent.

March 30, 2025
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Reply from The Wrinkly Elephant

Thank you Anna for your review and so pleased you are happy with our products and service.

Rated 5 out of 5 stars

A must purchase - amazing soap

Quick delivery, amazing soap…always purchase for my husband and he just loves it, one I know he’s low I’ll order more and always love the hand written note from Lisa too.

March 30, 2025
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Reply from The Wrinkly Elephant

Thank you for taking the time to leave review, it is always very much appreciated. So pleased you love our Soap.

Rated 5 out of 5 stars

Amazing Soap!!!

The Winkley Elephant soap is great. They have a lovely range of fragrances that lasts with the soap. The ingredients are kind to sensitive skin. I have used only this soap for years and will continue to. Their customer service is excellent!

March 30, 2025
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Reply from The Wrinkly Elephant

Thank you Jen for your lovely review and continued support. So pleased you love our range.

Rated 5 out of 5 stars

Absolutely brilliant …

Love the items from wrinkly elephant they are so good

March 1, 2025
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Reply from The Wrinkly Elephant

Thank you Jan for your kind review and continued support.

Rated 5 out of 5 stars

Simple but amazing!

Absolutely love this soap and use it as my daily facial cleanser. Lathers up really creamy and leaves my skin feeling clean and really soft. Bar stays nice and firm between washes and lasts a very long time. Love that it’s natural ingredients with no nasties. Great value for money.

February 3, 2025
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Reply from The Wrinkly Elephant

Thank you Lisa for taking the time to leave a review. I am so pleased that you using our soaps as your daily cleanser.

Rated 5 out of 5 stars

Does what is promised

It was easy to order. was kept up to date on my order. My came within a few days.

February 2, 2025
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Reply from The Wrinkly Elephant

Thank you Lynn for taking the time to leave a review. I am so pleased your order arrived on time.

Rated 5 out of 5 stars

Great products great service…

Delivered within a few days and the soaps were fabulous!! We also bought the shower bombs and the smell in the bathroom was just amazing!!! Also love supporting local businesses so it’s a win win for us!!

February 2, 2025
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Reply from The Wrinkly Elephant

Thank you Sue for supporting our small business and for taking the time to leave a review. So glad you are enjoying all of our products.

Rated 5 out of 5 stars

Great product

Great product, great company, friendly people who care about their products.

January 12, 2025
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Reply from The Wrinkly Elephant

Aww such kind words. Thank you so much Helen.

Rated 5 out of 5 stars

Great company

The company are very friendly and helpful and very open and honest in how their products are made. Great communication and orders arrive quickly and well packaged

January 19, 2025
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Reply from The Wrinkly Elephant

Thank you Sadie. We are always open and transparent with what goes into our products and I am so pleased that you love that too.

Rated 5 out of 5 stars

I love your soaps

I love your soaps,
They smell nice, only a small amount gives you a creamy wash so they last for ages.
No residue, skin is left feeling fresh and clean.

January 2, 2025
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Reply from The Wrinkly Elephant

Thank you Michael for leaving a review. I am so pleased that you love how creamy our soaps are and they leave you feeling clean and fresh. That's exactly what I want them to do. j

Rated 5 out of 5 stars

Beautiful products

Beautiful products. Lightly scented with essential oils so not overpowering. Plastic and Palm oil free - so important to me personally. I love the lip balms and the metal tin is great for all genders. The tin can be repurposed when it’s empty too! X

January 2, 2025
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Reply from The Wrinkly Elephant

Hi Tara. Thank you for taking the time to leave a review and I am so pleased to hear that you are enjoying using our products.

Rated 5 out of 5 stars

I absolutely love the Wrinkly elephant

I absolutely love the Wrinkly elephant! You get a personal touch and all products are made with love. I've never been disappointed and I'm always happy when my little parcel arrives at the door!
I would recommend to everyone!

January 2, 2025
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Reply from The Wrinkly Elephant

Thank you Holly. We are over the moon that you love our products and are recommending them to others.

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