The Yellow Van Company Reviews 1,504

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their efficiency and careful handling of belongings. The service is frequently described as excellent, with many appreciating the smooth and quick moving process, making their experience stress-free. However, some customers expressed dissatisfaction with the delivery service, citing issues like unexpected delays due to route choices and additional charges for overtime. A few other people also felt that the booking process was misleading regarding arrival times, and some reported encountering rude or uncooperative staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the movers for being helpful, efficient,... See more

Service

Consumers generally express satisfaction with the service. Many reviewers praise the efficiency,... See more

User experience

Users describe positive interactions with the overall experience. Many customers report a seamless and... See more

Booking process

Customers had positive experiences with the booking process. Many found it easy, with some planning to book... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some reviewers praised the drivers for being on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Neil were delightful. They disassembled and reassembled our heavy desk, delivered everything quickly (and with care!) and were lovely throughout. Would absolutely recommend these chaps to he... See more

Rated 5 out of 5 stars

I had the pleasure of Qudeyf & Neil helping me out for the day. I booked 3 hours just to be safe. The drop of location was 5 floors with no lift. Start to finish was done in two hours including th... See more

Rated 5 out of 5 stars

Super efficient service from Connor and Jason this morning. They were on time, looked after the property as they moved things around and very courteous/polite. A very positive experience and will use... See more

Rated 5 out of 5 stars

I chose The Yellow Van Company through a recommendation and I wasnt disappointed.Arrived bang on time I showed the 2 operatives Jason and Brijesh what i needed moved and dismantled and they just got o... See more


Company details

  1. Shipping Company

Information provided by various external sources

The Yellow Van Company is there for you when you need a man with a van. London is a treacherous place, with cowboys left, right and centre ready to take your money and run. But worry not, because The Yellow Van Company is here to save the day and restore your faith in the man with a van.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Arrived 7 hours later than my booking

Arrived 7 hours later than my booking. I had booked this for midday to avoid the traffic going out of London, as it was a Friday and wanted to avoid the weekend commute, as the drop off was in Kent. They called to say that they were running extremely late and very kindly offered me a 10% discount. I explained that the booking would take longer now, as it was happening in rush hour and they said not to worry about that and I would not be charged due to the lateness. The lads arrived exhausted, I ended up doing most of the work. As predicted the journey took much longer, about 35 mins more. Midway through unloading, they informed me that my time was up, as I had only paid for four hours. I informed them that their manager had said not to worry about the overtime and would not be charged. They accused me of lying and refused to continue, leaving me at 10 o’clock at night with a loading bay full of my goods.

Avoid

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Wow 🌟🌟🌟🌟🌟Highly recommend Luke & his Team

Wow 🌟🌟🌟🌟🌟We used Luke and his team yesterday for our move, to say we were anxious as we needed to not only move from AtoB but also make a stop on the way to our storage unit to collect more items all of which was made stress free and simple. The 2 guys Alex & Nuresh arrived earlier than expected which was great and got to work straight away, moving furniture and boxes from our flat on the first floor, it amazed me how much they manage to pack into thier van, they are obviously the experts 😎 We highly recommend Luke & his team and thank them for making a stressful time easy, quick and extremely professional.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used the services of Alex…

I recently used the services of Alex and Dean from Yellow Van for my move, and I cannot recommend them highly enough. From start to finish, they were professional, efficient, and incredibly friendly. They took great care with all my belongings, ensuring everything was packed, handled, and transported with precision and care. Nothing was too much trouble for them, and they worked tirelessly to make what is usually a stressful experience completely hassle-free.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

The Yellow Van Company were wonderful…

The Yellow Van Company were wonderful in handling our move. Alex and Naresh were professional, courteous and so so efficient! Moving day is a particularly stressful day but their great attitudes put us at ease, and every item was delivered perfectly (they handled the boxes with great care). I would recommend this company to anyone in need of movers to transition into your home with ease. Thanks, Lana

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company and service

Terrible company and service.

The van driver was rude, literally threw my items into the van and kept stalling for time and trying to charge me extra. Awful - will never use these guys again.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Kevin Azzopardi: thank you for being the greatest help today, you are the best!

Hi,

My name is Antonis, my partner Vincent Lataste.
Today we’ve had the luck to have Kevin Azzopardi helping us with my partner to move out. I’m saying the “luck” because he was extremely helpful, professional, prompt, quick, willing to help and we had a loooooooot of stuff to carry. I’m sure if it wasn’t for him the experience would be way more difficult. I don’t have one negative thing to say and I’m usually a bit quirky. Not sure who the boss of this guy is but if someone is reading this review please make sure to give that guy some credit because he’s honestly flawless and I usually never bother to leave reviews but this time I feel I had to. My partner shared the same feedback. Thank you so much Kevin and if we happen to move again in a few years we’ll choose again yellow van, thanks to you. You’re the best. Thanks again

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

I've used The Yellow Van Company 5 or 6…

I've used The Yellow Van Company 5 or 6 times now. Every time its 5 stars. Thank you to the lovely, hardworking and efficient Nathan who was the driver on this occasion and also to the equally lovely and energetic loader - who's name i cannot remember - so sorry! (move on 4th Oct at 9am). As a returning customer I will continue to use them again and again.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly and very helpful mover. Will highly recommend to friends and family! ...and will use again when I'm moving again!

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Georgi and Naresh were my movers. They were awesome. Helpful, on time, polite - nothing was too much trouble. I’ll definitely use this service again next time I need to move. Recommended without hesitation.

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Returning customer

I am a returning customer. This is the second time I have used The Yellow Van Company service for my move. I met Conroy, a very friendly man from Jamaica who carried all my belongings down from the second floor (no elevator), and secured them in the van.
During our trip to the new place, we had a chat and he told me a lot about the company.
The rest of the move went smoothly, and we managed to get everything done within the booked time slot.
I will recommend The Yellow Van Company to family and friends.

September 20, 2024
Unprompted review

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