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The Yellow Van Company Reviews 1,504

•
TrustScore 5 out of 5

4.8

Shipping Company
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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their efficiency and careful handling of belongings. The service is frequently described as excellent, with many appreciating the smooth and quick moving process, making their experience stress-free. However, some customers expressed dissatisfaction with the delivery service, citing issues like unexpected delays due to route choices and additional charges for overtime. A few other people also felt that the booking process was misleading regarding arrival times, and some reported encountering rude or uncooperative staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the movers for being helpful, efficient,... See more

Service

Consumers generally express satisfaction with the service. Many reviewers praise the efficiency,... See more

User experience

Users describe positive interactions with the overall experience. Many customers report a seamless and... See more

Booking process

Customers had positive experiences with the booking process. Many found it easy, with some planning to book... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some reviewers praised the drivers for being on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Neil were delightful. They disassembled and reassembled our heavy desk, delivered everything quickly (and with care!) and were lovely throughout. Would absolutely recommend these chaps to he... See more

Rated 5 out of 5 stars

I had the pleasure of Qudeyf & Neil helping me out for the day. I booked 3 hours just to be safe. The drop of location was 5 floors with no lift. Start to finish was done in two hours including th... See more

Rated 5 out of 5 stars

Super efficient service from Connor and Jason this morning. They were on time, looked after the property as they moved things around and very courteous/polite. A very positive experience and will use... See more

Rated 5 out of 5 stars

I chose The Yellow Van Company through a recommendation and I wasnt disappointed.Arrived bang on time I showed the 2 operatives Jason and Brijesh what i needed moved and dismantled and they just got o... See more

Company details

  1. Shipping Company

Information provided by various external sources

The Yellow Van Company is there for you when you need a man with a van. London is a treacherous place, with cowboys left, right and centre ready to take your money and run. But worry not, because The Yellow Van Company is here to save the day and restore your faith in the man with a van.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Smooth and professional

The moving was extremely smooth and I have to say that for the first time ever it was completely stress free. I was lucky enough to have Georgi as driver and assistant. He helped me so much and also made sure to make me feel relaxed and taken care of. Bless him and the whole company.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Moving Flat

Georgi was fantastic in helping us with our flat move. He was incredibly quick and efficient, making the process smooth and stress-free. He arrived on time and worked tirelessly to move all of our items, including some very heavy pieces, into the van and out to the new flat. Georgi's friendly and welcoming demeanour made the experience even better. I highly recommend both Georgi and the company for anyone looking for reliable, professional moving services. Great job all around!

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Georgi was amazing

Georgi was amazing! He was super helpful and super cheerful. I usually find moving so stressful and he made it a way less stressful experience than what I’m used to.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Georgi was amazing

Georgi was amazing! He was efficient and professional! I highly recommend The Yellow Van Company!!!

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Georgi was absolutely amazing!

Georgi was absolutely amazing!! Super friendly, helpful, & patient. Got everything moved incredibly quickly, even up three flights of stairs. I would highly recommend him & The Yellow Van Company!!

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Stellar service

Stellar service! Quick, efficient and friendly. Thank you again to my mover, Georgi - you made an otherwise stressful day run as smoothly as possible. Wearing a mask was not easy on such a hot day, especially on top of moving so many heavy boxes and through a long drive, but Georgi was more than happy to join me in protecting my immunocompromised housemate from Covid. 10/10 would yellow van co again!

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing

Had to book last minute and they were able to help. I think the guy name was Luke on the phone kept me updated on the drivers location

Georgi who came with the van helped load and unload up multiple flights of steps.

Perfect on a few hours notice.

August 27, 2024
Unprompted review

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