The Yellow Van Company Reviews 1,504

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their efficiency and careful handling of belongings. The service is frequently described as excellent, with many appreciating the smooth and quick moving process, making their experience stress-free. However, some customers expressed dissatisfaction with the delivery service, citing issues like unexpected delays due to route choices and additional charges for overtime. A few other people also felt that the booking process was misleading regarding arrival times, and some reported encountering rude or uncooperative staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the movers for being helpful, efficient,... See more

Service

Consumers generally express satisfaction with the service. Many reviewers praise the efficiency,... See more

User experience

Users describe positive interactions with the overall experience. Many customers report a seamless and... See more

Booking process

Customers had positive experiences with the booking process. Many found it easy, with some planning to book... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some reviewers praised the drivers for being on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Neil were delightful. They disassembled and reassembled our heavy desk, delivered everything quickly (and with care!) and were lovely throughout. Would absolutely recommend these chaps to he... See more

Rated 5 out of 5 stars

I had the pleasure of Qudeyf & Neil helping me out for the day. I booked 3 hours just to be safe. The drop of location was 5 floors with no lift. Start to finish was done in two hours including th... See more

Rated 5 out of 5 stars

Super efficient service from Connor and Jason this morning. They were on time, looked after the property as they moved things around and very courteous/polite. A very positive experience and will use... See more

Rated 5 out of 5 stars

I chose The Yellow Van Company through a recommendation and I wasnt disappointed.Arrived bang on time I showed the 2 operatives Jason and Brijesh what i needed moved and dismantled and they just got o... See more


Company details

  1. Shipping Company

Information provided by various external sources

The Yellow Van Company is there for you when you need a man with a van. London is a treacherous place, with cowboys left, right and centre ready to take your money and run. But worry not, because The Yellow Van Company is here to save the day and restore your faith in the man with a van.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service once again

Excellent service. Used the same company 2 years ago and impressed again.

Richard and Kai were on time, efficient, and helpful, and the whole process was stress free. Thank you to both of them.

Collection through to delivery could not of gone better. I would recommend Yellow Van and Richard and Kai.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Super happy with the job yellow van did!

We had booked yellow van for 2 and half hours. Richard and Jake arrived on time, were very efficient and loaded all our stuff with utmost care, as well as dropped our stuff in the rooms in 1st and 2nd floors where we asked them to. They were nice and courteous. The whole thing went hassle free and was finished in 2 hours 20 minutes. We are super happy with the amazing job they did. Would highly recommend yellow van to anyone planning a house move.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient


I recently had an experience with Yellow Van Company, and I must say, it exceeded my expectations. Firstly, the communication with the company was exceptional - they were incredibly patient and professional, addressing all of my concerns promptly and thoroughly. Secondly, the movers themselves, particularly Andrew, were outstanding. They were polite and also very knowledgeable, making the moving process smooth and efficient.

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I booked the yellow van company to help move last week and can honestly say I was so so impressed, you never know how it’s going to go, but everything from booking, to moving went as seamlessly as possible.

The team online were incredibly helpful, I had to change my booking a couple of times due to uncertainty with move-in date which was incredibly stressful, but the team were incredibly adaptable and ended up being able to provide me with a slot with less than 48 hours notice.

For the move itself, for which both houses were difficult to navigate, Cezar and Jay were professional, friendly, efficient and quite frankly made the whole experience so much better than I thought possible - thanks again guys!

Would 100% recommend and will use again in the future.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Can’t fault, would recommend

I chose the Yellow Van Company based on good reviews and I’m glad I did. The online booking process was really easy and Romas and Jake turned up slightly early on the day but were happy to get started loading the van right away. They were polite and took great care of my belongings both loading and unloading the van. The only challenge we had was the last few of my belongings looked like they weren’t going to fit on the van. But the chaps took the time to jig things around to make everything fit in the end. We did go 30 mins over the 4 hour window I booked, but that’s not really a major issue for me. I would highly recommend the Yellow Van Company and would absolutely use them again without hesitation.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

A big thank you to Nick and his team…

A big thank you to Nick and his team for moving our summer house to its new position in our garden. The whole team works fast with great care and attention to detail. I think this is our 3rd time using the Yellow Van Company and i recommend them without hesitation.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

The Yellow Van Company

The Yellow Van Company provided a driver, Andrew. He was very prompt at arriving and talked through all the steps of loading my objects. He took great care to ensure nothing was in a position that would break or be damaged and checked everything before placing it. He also proved good company on the drive down with stimulating conversation. I would highly recommend it for great value and service.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Nick and Jake did a great job

Nick and Jake did a great job. Punctual, polite, & handled my property with care. Even got it all done under the scheduled time. Highly recommended, especially as the service is great value.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous

Richard and Kai were polite, efficient and extremely helpful. They took great care with my furniture and were professional at all times.

January 13, 2024
Unprompted review

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