Think Renewable Reviews 156

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and stress-free. Many people highlight the excellent customer service and user experience, noting clear communication and prompt responses from initial consultation through to installation. However, some customers experienced issues with the product, specifically concerning battery functionality and installation quality. A few people reported long waits for battery installation or repairs, with some systems not working as expected after installation, including problems with blackout protection.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Product

Users describe ambiguous interactions with the product. While some consumers report great first impressions... See more

User experience

People report positive experiences with the user experience. Customers frequently praise the professionalism... See more

Customer service

Reviewers mention positive feedback about customer service. Customers are very happy with the professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from a friendly, efficient, and careful crew. They went above and beyond by moving shelving to make sure the battery placement was perfect. Everything was left clean and tidy, and th... See more

Company replied

Rated 5 out of 5 stars

Just had a 10 kw system and battery put on our house by Think Renewable. George H came out and talked us through all the options. He was super knowledgeable about solar and the different products, sav... See more

Company replied

Rated 5 out of 5 stars

We now have a superb new battery and solar panels. Cannot thank all at Think Renewable enough. Meeting with Alex H. got the ball rolling. He advised expertly on our optimal set-up. He also continu... See more

Company replied

Rated 5 out of 5 stars

The installers were very friendly and knowledgeable. They explained everything thoroughly and showed us that even in a complete electrical shutdown, our computers would not be affected as the system w... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

As one of Australia’s leading solar and battery specialists, Think Renewable is on a mission to create sustainable energy solutions for our customers whilst providing excellent return on investment and ongoing after-sale care. We help empower homeowners to be self-sufficient in their household energy production while giving back to the environment, and pride ourselves on our straightforward but customised approach to solar projects. At Think Renewable, we are a proudly Australian owned and operated business with local customer service support and offices in each state. Our trusted installers are CEC Accredited, fully licensed electricians with impeccable attention to detail, maintaining the highest standards throughout the installation process. Our solar projects are also backed by industry-leading warranties to give our customers the peace of mind they deserve. Start harnessing the power of solar energy today to do your bit for the planet, future-proof your home and save money on your electricity bills from day one.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

156 reviews

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1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great customer support

Think Renewable were making themselves known by going door to door in my area. Ben was understanding when I said I had to go to a meeting but wanted to know more another day and asked for quotes on varying sized systems. He kept in contact and arranged for a meeting where he could walk me through the quotes and explain them along with the history of the company. Think Renewable's business goal is customer support and its been nice to see so far in the process that has been a focus. He explained the signing up process clearly and walked through it over the phone with me. The office staff called regularly to keep me informed of installation progress and ahead of the panel installation I had the inverter installed. The inverter technician was professional and good to deal with working quickly and able to answer my questions regarding the system and planned expansion. I had a similar experience with the panel installers shortly after which I was happy with.

July 15, 2022
Unprompted review
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Reply from Think Renewable

Hi Iain, thank you so much for the lovely review! We're very happy to hear the team has been super helpful and has been able to answer all your queries. Please let us know if we can assist with anything else! Enjoy your new solar system!

Rated 5 out of 5 stars

Think Renewable 5 Star.

From Ollie the sales rep, Tom the electrician and his team and Sarah from admin, our experience with Think Renewable was 5 star all the way. All consumables are well made and installation was done with no fuss and to an excellent fit out. The team even replaced a few roof tiles for us that had stress cracks and where not near the panels installed.We have no hesitation recommending Think Renewable. Dale & Donna Moxey.

July 12, 2022
Unprompted review
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Reply from Think Renewable

Hi Dale & Donna, thanks for the 5-star review! Glad you had such a positive experience with Tom and the rest of the Think team! Enjoy your new solar system!

Rated 4 out of 5 stars

Thanks Edward!

Edward was professional, well informed and knowledgeable about all things solar! Great to deal with, we’re very happy so far. Thanks

July 11, 2022
Unprompted review
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Reply from Think Renewable

Hi Bronwyn, thank you for the review! Glad to hear you had such a positive experience with Edward. Please let us know if we can assist you with any additional queries. Have a great day!

Rated 4 out of 5 stars

Based on my experience with Think…

Based on my experience with Think Renewable, I would not hesitate to recommend them to anyone who is interested in getting solar panels. The office staff are friendly and helpful. Alex, my Think sales rep, is a font of information, professional, personable and goes the extra mile to ensure that you are fully informed. The electrician and his crew installed the system in a day and were polite and professional and (drum roll here) cleaned up after themselves.

July 8, 2022
Unprompted review
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Reply from Think Renewable

Hi Debbie, thanks for the review! Glad you had such a positive experience with Alex and the rest of the Think team! Enjoy your new solar system!

Rated 5 out of 5 stars

Highly recommended…

I’m very happy & pleased the way David accommodated us from start to finish. He was very professional and the outcome has been great investment now and for the future. He goes out of his way listening to our needs. I highly recommend to use their services.

July 8, 2022
Unprompted review
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Reply from Think Renewable

Hi Zheena, thanks for the review! Great to hear David was able to assist you with all your queries. Enjoy your solar savings!

Rated 5 out of 5 stars

Excellent service & product

From start to finish, Alex was completely transparent. Explained exactly what product I was signing up for and answered all questions i had without the sales pitch…and still is answering any questions I have regarding long term plans with solar.
Installation was perfect, quick, smooth and clean. The customer service post installation has also been very good.. thanks Alex and team.

July 5, 2022
Unprompted review
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Reply from Think Renewable

Hi Giovanni, thank you so much for the lovely review! Very happy to hear the team have been super helpful and have been able to answer all your queries. Please let us know if we can assist with anything else! Enjoy your new solar system!

Rated 5 out of 5 stars

Happy Sydney Customers!

We had a great experience with our solar installation from start to finish and then some! Alex was extremely helpful and knowledgeable with the initial consultation. He then came out after the installation to make sure everything went well. The staff from Think Renewable have been very approachable and have answered all of our questions. They have always been happy to help no matter what! We are very happy customers and highly recommend Think Renewable for your solar installation!

July 5, 2022
Unprompted review
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Reply from Think Renewable

Hi Sheree, we happy to hear you have had such a positive experience on your solar journey with us so far! I will be sure to pass on your kind words to the team! Enjoy your new solar system!

Rated 5 out of 5 stars

Thank the company for an amazing job

The company where on time of the installation day they did a clean and great job from the installation team and the salesperson who was very helpful from beginning till end

July 5, 2022
Unprompted review
Think Renewable logo

Reply from Think Renewable

Hi David, glad to hear you had a great experience with our team! Enjoy your new solar system 🙂

Rated 5 out of 5 stars

Great experience!

We normally turn door knockers away but we are so glad we didn’t this time. We were instantly impressed by think renewables service explaining the no obligation quote. From the get go it was friendly, non-pushy service. Patrick was great and booked us in with our amazing solar specialist Alex. The presentation could not be faulted, Alex is extremely great and passionate about his work and providing customers with above and beyond service. He took the time to explain every little detail and was able to show us what our energy bill will look like with solar. It was a no brainer going forward with think renewable. The communication moving forward to installation was perfect. The installers were also awesome, hassle free installation the boys just did their thing zero worries. Thank you Alex and the whole think renewable team! We will be recommending you to everyone we know!!!

July 1, 2022
Unprompted review
Think Renewable logo

Reply from Think Renewable

Hi Chloe, thank you so much for such a lovely review! Glad you had such a positive experience throughout your entire solar journey with our team!

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