Thirtyone:eight Reviews 233

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality and value, often highlighting their usefulness and effectiveness. Many people also commend the efficient delivery service, noting that orders arrive quickly and in good condition. The ordering process is consistently described as easy and straightforward, with the website being user-friendly and well-organized. However, some customers also noted issues with delivery, reporting instances where products arrived damaged, were incomplete, or did not arrive at all. A few people mentioned that the product descriptions lacked sufficient detail, specifically regarding age ranges for intended audiences.

What people talk about most

Product

Clients share positive opinions on product quality and delivery. Many reviewers praise the good quality... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Order

Consumers generally report positive experiences with the ordering process. Many reviewers highlight the ease... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent, prompt, fast, and... See more

Website

Customers consistently note positive experiences with the website. Reviewers praise its user-friendly design,... See more

Based on these reviews

Rated 4 out of 5 stars

We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... See more

Company replied

Rated 4 out of 5 stars

Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet! Not necessary as there is a shelf in... See more

Company replied

Rated 4 out of 5 stars

Was made aware of the product I ordered via an email newsletter. The link worked well, and the purchase process was simple. The product was delivered in good condition and in good time. I didn't gi... See more

Company replied

Rated 4 out of 5 stars

Staff are very helpful and willing to spend time answering questions. Good resources for DBS and Safeguarding and user-friendly systems, etc. A wide range of training resources delivered by different... See more


Company details

  1. Charity

Written by the company

Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

233 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

A Veneer of "Safeguarding"

This safeguarding company appears to protect the organisation rather than the child. When a concern about a child is reported, they simply say they will inform the organisation involved — even if the concern is about that organisation. Churches can therefore pay for this service and present a veneer of being “safe,” while in reality the system offers little genuine protection for vulnerable children. Principally it's business & profit, opportunistic not altruistic.

November 10, 2025
Unprompted review
Thirtyone:eight logo

Reply from Thirtyone:eight

Hi Siobhan,

We are sorry to hear that you're unhappy, and feel we support organisations over victim-survivors. Our desire is to be a victim-survivor-led organisation, and if we get that wrong, we want to learn from that. If you would like to take this further, giving us more context, you can do that here: https://thirtyoneeight.org/about-us/contact-us/comments-and-complaints/

It is possibly worth mentioning that as a charity, we equip members and callers with safeguarding information and resources, but we are not a regulatory or governing body, such as OFSTED. We do not have the authority or mandate to audit or review an organisation's safeguarding arrangements unless invited to do so by the organisation.

We acknowledge that there are currently limitations for the scrutiny of many settings working with children, which is something we are advocating for in our discussions with government and policy-makers.

Please contact us on 0303 003 1111 if you wish to discuss this further.

Rated 5 out of 5 stars

Very good resource material and excellent customer serviceI wanted the children's resources in…

I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight away. The full pack arrived in plenty of time and we ran a successful session for our children. Younger children especially loved the activity pack.

November 6, 2025
Rated 4 out of 5 stars

We bought posters and a few handouts to…

We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope was bent and had a hole before it got to me. Fortunately no loss of content, but posters were not pristine. I’d rather have had the A3 poster folded in half and not bent.

October 30, 2025
Thirtyone:eight logo

Reply from Thirtyone:eight

Thank you for your review. Your comments have been passed onto our shop team.

Rated 2 out of 5 stars

items not arrived

Sadly the items never arrived in time for our service on the 16th November 2025,
so we have been unable to use them to help within our church family service.
I would like to thank thirty one eight for there prompt reply, I do believe this is the delivery agents error, as the items came today.

November 5, 2025
Thirtyone:eight logo

Reply from Thirtyone:eight

We're really sorry your items did not arrive on time. We have issued you a full refund and we will be amending our store to provide more clarity around when customers can expect their items.

Rated 5 out of 5 stars

Confidently covered

It was good to have the reassurance that DBS levels are correct, when creating new roles. The advice of Leah at 31/8 was really supportive and helpful, giving confidence that we as a Church, are properly covered.

October 13, 2025
Thirtyone:eight logo

Reply from Thirtyone:eight

Thank you for your positive review! We're pleased we were able to provide helpful advice.

Rated 4 out of 5 stars

The cube - a useful tool.

The cube provides focus on key areas when considering safeguarding issues and needs. It is a useful tool for planning and reviewing safeguarding in organisations.

October 16, 2025
Thirtyone:eight logo

Reply from Thirtyone:eight

Thank you for your review – We're pleased you found the tool helpful.

Rated 4 out of 5 stars

Everything excellent except that the…

Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet!
Not necessary as there is a shelf in our porch for parcels...
However, once the product dried off it will be fine

September 30, 2025
Thirtyone:eight logo

Reply from Thirtyone:eight

Thank you for your positive review. We're sorry you had issues with delivery - we would recommend you contact your local delivery office to ensure delivery goes smoother next time.

Rated 5 out of 5 stars

Great experience

I thought sorting my DBS would be a nightmare. I sent the completed forms and id checks and Thirtyone:eight sent my DBS through in just a few days. Brilliant!

September 25, 2025
Thirtyone:eight logo

Reply from Thirtyone:eight

Thank you for your kind feedback, which has been forwarded to our Disclosure team.

Rated 5 out of 5 stars

Good training and accurate information

They provide good training and the templates and online guidance save a lot of time and effort. Details are provided about the legislative side of safeguarding and exactly what areas of church policies need addressing.

September 29, 2025

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