Thirtyone:eight Reviews 233

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality and value, often highlighting their usefulness and effectiveness. Many people also commend the efficient delivery service, noting that orders arrive quickly and in good condition. The ordering process is consistently described as easy and straightforward, with the website being user-friendly and well-organized. However, some customers also noted issues with delivery, reporting instances where products arrived damaged, were incomplete, or did not arrive at all. A few people mentioned that the product descriptions lacked sufficient detail, specifically regarding age ranges for intended audiences.

What people talk about most

Product

Clients share positive opinions on product quality and delivery. Many reviewers praise the good quality... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Order

Consumers generally report positive experiences with the ordering process. Many reviewers highlight the ease... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent, prompt, fast, and... See more

Website

Customers consistently note positive experiences with the website. Reviewers praise its user-friendly design,... See more

Based on these reviews

Rated 4 out of 5 stars

We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... See more

Company replied

Rated 4 out of 5 stars

Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet! Not necessary as there is a shelf in... See more

Company replied

Rated 4 out of 5 stars

Was made aware of the product I ordered via an email newsletter. The link worked well, and the purchase process was simple. The product was delivered in good condition and in good time. I didn't gi... See more

Company replied

Rated 4 out of 5 stars

Staff are very helpful and willing to spend time answering questions. Good resources for DBS and Safeguarding and user-friendly systems, etc. A wide range of training resources delivered by different... See more


Company details

  1. Charity

Written by the company

Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

233 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Reliable, helpful, quality.

good website. Found information required. Easy ordering, prompt delivery. Good price

thank you

February 12, 2025
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Reply from Thirtyone:eight

Thank you for your kind review, we're glad you had a good experience with us.

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly

January 22, 2025
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Reply from Thirtyone:eight

Thank you for your feedback, we're glad your order was delivered quickly.

Rated 3 out of 5 stars

1) Although was heartbroken that a note was not left to inform where the package was placed, the items were to my satisfaction and value for cost!! And I would recommend "Thirtyone:eight" 100%

1) I was heartbroken that a note was not sent or posted in my letterbox informing me that my parcel was left in a bin in my front garden. The items needed were urgently needed at the time of the order!

2) I did not receive a phone call or an email to notify me of the delivery! To my surprise, while putting out the rubbish, I discovered the parcel hidden between dustbins!!

January 21, 2025
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Reply from Thirtyone:eight

Hi, thank you for your kind comments about Thirtyone:eight. We're glad you are happy with your order.

We're so sorry delivery did not go well and that the courier did not communicate with you on this occasion.

Rated 4 out of 5 stars

It is the first time I have experienced…

It is the first time I have experienced this company so would like to reserve judgment appeared to be efficient

January 8, 2025
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Reply from Thirtyone:eight

Thank you for the review. If there is anything we can help you with, please feel free to call us during office hours on 0303 003 1111.

Rated 5 out of 5 stars

Great safeguarding resource …

Very slim booklet but excellent thought provoking texts
Great safeguarding resource

January 9, 2025
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Reply from Thirtyone:eight

Thank you for your review. We're glad you found the resource helpful.

Rated 3 out of 5 stars

Not your fault

Unfortunately the resources I ordered did not arrive in time. The Royal Mail 48 hour delivery did not work. Maybe consider using a different carrier?

January 2, 2025
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Reply from Thirtyone:eight

We're so sorry to hear that. We are looking at our mailing options.

Rated 3 out of 5 stars

Items good but presentation disappointing

I was a little disappointed with the youth pack as it had clearly been previously opened and all of the cards were mixed up and the cardboard case a little ripped.

January 2, 2025
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Reply from Thirtyone:eight

We are really sorry to hear this, Charlotte. Did you let the team know when you got the delivery? We will pass on your message for them to look into.

Rated 5 out of 5 stars

DBS helpline excellent

Excellent and clear advice on how to proceed with DBS Log on and doing form correctly .Great patience shown to my frequent calls.

December 11, 2024
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Reply from Thirtyone:eight

Thank you for you review. We are pleased to help.

Rated 3 out of 5 stars

Excellent and prompt delivery

Excellent and prompt delivery. Very grateful as I was late ordering part of my delivery. I was given a 5 minute slot to talk about safe guarding. Awkward, with news about Archbishop's resignation. But focused on our own parish and what we are doing well. Thanked congregation in their role to ensuring everyone is safe. Identified people they could confide in if necessary. Ended with the pray.

November 9, 2024
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Reply from Thirtyone:eight

Sounds like you handled your slot very well. Not an easy subject as you say.

Rated 5 out of 5 stars

My only criticism is that the package…

My only criticism is that the package took so long to arrive . I only received it today , 26 Nov, and I would have liked it in time for Safeguarding Sunday

November 14, 2024
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Reply from Thirtyone:eight

Sorry to hear it took so long to arrive.

Rated 5 out of 5 stars

Excellent service

Easy to use website, super fast delivery

November 12, 2024
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Reply from Thirtyone:eight

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Quick service and quality resources…

Quick service and quality resources that arrived in time for Safeguarding Sunday

November 6, 2024
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Reply from Thirtyone:eight

Glad you had everything you needed. Thank you for supporting the campaign.

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