We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet! Not necessary as there is a shelf in... See more
Company replied
Was made aware of the product I ordered via an email newsletter. The link worked well, and the purchase process was simple. The product was delivered in good condition and in good time. I didn't gi... See more
Company replied
Staff are very helpful and willing to spend time answering questions. Good resources for DBS and Safeguarding and user-friendly systems, etc. A wide range of training resources delivered by different... See more
Company details
Written by the company
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Contact info
Greenbox Storage,, BR8 7LT, Swanley, United Kingdom
- 0303 003 1111
- thirtyoneeight.org
4.5
Excellent
233 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Thirtyone:eight
Thank you!
Fantastic organisation
Polite, patient, helpful, easy to acess. I felt very safe having dealt with you.
October 19, 2023
Reply from Thirtyone:eight
That's good to hear, thank you.
Very quick delivery
October 16, 2023
Item arrived on time and was well…
Item arrived on time and was well packaged to keep it safe from damage.
October 10, 2023
Reply from Thirtyone:eight
Thank you
Very professional and polite customer service
They are very professional and extremely helpful to volunteers, charity workers and anybody also. I have been working in call centers for more than 15 years and know the difference between customer service and professional customer services.
July 10, 2023
Unprompted review
Reply from Thirtyone:eight
That's very kind of you to say. Thank you.
The website is very dysfunctional and…
The website is very dysfunctional and not at all user-friendly. A lot of documents are over a year out of date.
Generally very frustrating experience
September 22, 2023
Unprompted review
Reply from Thirtyone:eight
We are sorry to hear you've had a poor experience using our website. If you still need access to any resources please let us know and we can advise where to find them.
Very good communication and helpful…
Very good communication and helpful clear advice. However, a couple of details that weren't given were assumed and put in the advice: two ages... I said early twenties and it said 21. Also said a youth member and it said under 18. Neither of these were what I said and were incorrect.
September 8, 2023
Simply promising
Easy to follow instructions on completing the order. Help at hand, if required
August 25, 2023
How hard can it be?
Ordered 3 items, 2 of each. Waited three weeks for delivery. Only one of each.
Raised issues. Subsequent delivery received just two of the three. Still waiting for the last one. Now six weeks since first ordered. These are A4 posters. How hard is it to deliver six peices of A4 paper?
Given two stars because customer service has bee easy to get in touch with and very polite.
June 22, 2023
Reply from Thirtyone:eight
Hi there, really sorry to hear you had this experience. The final poster is on its way to you now but we agree we haven't met our high standard for customer service on this occasion so we can only apologise.
We're glad that you had a good experience with our team and hope you won't hesitate to contact us again should you need anything.
Help line was able to answer all my…
Help line was able to answer all my queries. Registering was easy. Emails taking me through the process. I also liked the website which offers training.
July 23, 2023
Good website for information around Safeguarding
Easy to use website to order items. Good resources at a reasonable cost.
June 25, 2023
Thank you
Thank you. Good information and I liked the format with two handed presentation.
Two criticisms - (not just you - this happens all the time). Waiting for latecomers is such a waste of time (although I understand why you do it)
I found the pace of information presentation was slow. I think, I could have learnt this quicker.
June 15, 2023
Reply from Thirtyone:eight
Hi there, thank you for choosing to train with us and for your valuable feedback. This has been passed on to the training team.
Great training resources
The training I received from them was very clear, helpful, targeted and professional.
December 6, 2022
That safeguarding should be a priority for everyone
Good resources easily available to the point
June 11, 2023
First Contact
An easy, uncomplicated process - definitely makes me want to review other products.
May 20, 2023
Really helpful support staff
April 24, 2023
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