We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... See more
Company replied
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Review summary
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Based on these reviews
Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet! Not necessary as there is a shelf in... See more
Company replied
Was made aware of the product I ordered via an email newsletter. The link worked well, and the purchase process was simple. The product was delivered in good condition and in good time. I didn't gi... See more
Company replied
Staff are very helpful and willing to spend time answering questions. Good resources for DBS and Safeguarding and user-friendly systems, etc. A wide range of training resources delivered by different... See more
Company details
Written by the company
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Contact info
Greenbox Storage,, BR8 7LT, Swanley, United Kingdom
- 0303 003 1111
- thirtyoneeight.org
4.5
Excellent
233 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the Culture Cube paperwork…
I ordered the Culture Cube paperwork from you as mine had fallen apart! The order came within a few days and all was well. It was a small order but service was good and speedy. Thank you.
April 22, 2024
Reply from Thirtyone:eight
Sounds like your culture cube paperwork had been well used! Thanks for ordering again.
Reply from Thirtyone:eight
We're sorry to hear you're dissatisfied with the size and price of the book. We hope the content will be useful.
Safeguarding as mission
Ordering process was easy to follow. The book was received as advised, packaging was sufficient.
April 2, 2024
Reply from Thirtyone:eight
Pleased to hear your book arrived safely.
I ordered some posters which arrived…
I ordered some posters which arrived promptly and will be very helpful thank you
April 4, 2024
Reply from Thirtyone:eight
Thank you John!
Was able to get extra booklets when…
Was able to get extra booklets when needed, came quickly. Orders arrive quickly.
Lots of information on site.
April 3, 2024
Reply from Thirtyone:eight
Thank you for your review, Christine. We're really pleased you are happy with your order.
Haven't got it yet
April 2, 2024
Reply from Thirtyone:eight
Hi Judith, we're sorry to hear your order has not yet got to you. Please could you email us on info@thirtyoneeight.org with your membership number so we can sort this for you.
It arrived promptly
March 17, 2024
Excellent Service
Excellent Service
I collected the books directly from the company and received friendly and professional service. The books and resources purchased are very helpful.
March 9, 2024
Took longer to arrive than I expected…
Took longer to arrive than I expected and when it did it was very disappointing. Basically 2 pieces of A4 thin card
February 24, 2024
Reply from Thirtyone:eight
We're sorry that your order took longer than expected, and that the product was not what you had hoped for. We would welcome the opportunity to resolve this for you, if you could email info@thirtyoneeight.org with your order number?
Very Good customer service
Having not received my order after 10 days, I emailed customer services and they rectified this for me. Very happy with this company
February 16, 2024
Reply from Thirtyone:eight
We're very sorry your original order did not arrive, but glad we have managed to resolve the issue satisfactorily.
Pristine condition
I was pleased with the arrival of my order. The book was received in pristine condition.
January 18, 2024
Reply from Thirtyone:eight
Thank you for your feedback. We're pleased your book arrived safely.
Great resources and a great team!
Really helpful customer services team and great resources which we used with adults and children for Safeguarding Services and Junior Church. They got the message across in a very invitational, engaging and non-threatening way. We will certainly use them again. Thank you :-D
January 11, 2024
Reply from Thirtyone:eight
Thank you for taking the time to give us this review. We're pleased to hear you were happy with your resources.
Reply from Thirtyone:eight
That's great to hear! Thank you.
Excellent intergenerational material
Safeguarding Sunday was an important experience in worship for our church. The material from Thirtyone:eight was excellent, very inclusive of all ages and adaptable to our own context. Great video about Culture of Safeguarding, thank you very much!
November 6, 2023
Reply from Thirtyone:eight
Thank you for your feedback. We're really pleased to hear the resources were helpful.
Poor Customer Service
I ordered children's work resources more than a week in advance for Safeguarding Sunday and they didn't arrive. There's apparently no printable version either so I now, at the last minute, have to change my plans and am no longer doing Safeguarding Sunday.
Called about it and the lady said that the issue would be my address (even though everything else with the same address gets delivered).
November 9, 2023
Reply from Thirtyone:eight
We are very sorry that you did not receive your order. While your order was shipped in plenty of time, on rare occasions, issues can arise with Royal Mail. This means orders sometimes arrive later than expected or not at all. If this happens we will always seek to offer a resolution, such as a full refund, which we processed for you earlier today after speaking with you.
The pocket guides are great as we can…
The pocket guides are great as we can give them to hall hirers that don’t attend church.
October 24, 2023
Reply from Thirtyone:eight
That's great to hear, thank you!
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