Thirtyone:eight Reviews 233

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality and value, often highlighting their usefulness and effectiveness. Many people also commend the efficient delivery service, noting that orders arrive quickly and in good condition. The ordering process is consistently described as easy and straightforward, with the website being user-friendly and well-organized. However, some customers also noted issues with delivery, reporting instances where products arrived damaged, were incomplete, or did not arrive at all. A few people mentioned that the product descriptions lacked sufficient detail, specifically regarding age ranges for intended audiences.

What people talk about most

Product

Clients share positive opinions on product quality and delivery. Many reviewers praise the good quality... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Order

Consumers generally report positive experiences with the ordering process. Many reviewers highlight the ease... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent, prompt, fast, and... See more

Website

Customers consistently note positive experiences with the website. Reviewers praise its user-friendly design,... See more

Based on these reviews

Rated 4 out of 5 stars

We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... See more

Company replied

Rated 4 out of 5 stars

Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet! Not necessary as there is a shelf in... See more

Company replied

Rated 4 out of 5 stars

Was made aware of the product I ordered via an email newsletter. The link worked well, and the purchase process was simple. The product was delivered in good condition and in good time. I didn't gi... See more

Company replied

Rated 4 out of 5 stars

Staff are very helpful and willing to spend time answering questions. Good resources for DBS and Safeguarding and user-friendly systems, etc. A wide range of training resources delivered by different... See more


Company details

  1. Charity

Written by the company

Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

233 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Purchase from shop

Website shop easy to navigate and order came very quickly and correctly

September 6, 2024
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Reply from Thirtyone:eight

Thank you for your review, Sarah. Pleased to hear you had a good experience.

Rated 3 out of 5 stars

Seeing the book advertised on Thirty…

Seeing the book advertised on Thirty one eight was not what it looked like when it arrived. Quite different. It was a very thin book and expensive for what it is.
The book could have quite easily been posted in an med envelope which would have not cost as much as the postage required.

August 15, 2024
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Reply from Thirtyone:eight

We're sorry you're dissatisfied with your order. We hope you find the content helpful.

Rated 5 out of 5 stars

Efficient service

Efficient service, helpful resources, competitive prices.

August 5, 2024
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Reply from Thirtyone:eight

Thank you for your review. We're pleased you're happy with our services.

Rated 5 out of 5 stars

Great resources!

Great resources for our upcoming Safeguarding Training evening! I feel that they will equip our staff and team well.

August 15, 2024
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Reply from Thirtyone:eight

Thank you a lovely review! Don't hesitate to get back in touch if you need further support.

Rated 4 out of 5 stars

Safeguarding resources

The quality of service. Value for money. Speed of confirmation of order. Would have been 5 * but for lack of detail from the delivery firm as to which order they were going to deliver.

August 8, 2024
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Reply from Thirtyone:eight

Thank you for taking the time to leave a review. We're pleased you're happy with the service.

Rated 5 out of 5 stars

Timely delivery

Timely delivery. Good selection of resources.

July 16, 2024
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Reply from Thirtyone:eight

Thank you for taking the time to leave a review. We're pleased to hear you're happy with our service.

Rated 5 out of 5 stars

Support with DBS checks

Support with DBS checks. Thank you

July 1, 2024
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Reply from Thirtyone:eight

Thank you for taking the time to leave a review. We're pleased to hear you're happy with our service.

Rated 5 out of 5 stars

Provide good support and reliable

Promp answer and advicer which soon sorted my query. Staff are always pleasant and helpful.

June 22, 2024
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Reply from Thirtyone:eight

Thank you for your feedback Marjorie. We are glad you have had a positive experience.

Rated 5 out of 5 stars

Really helpful and supportive

Really helpful and supportive. Great information given on DBs application process. Thank you!

June 19, 2024
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Reply from Thirtyone:eight

Thank you for taking the time to leave a review Trudy. Pleased to hear you got the support you needed.

Rated 5 out of 5 stars

Not much to tell

Not much to tell. I ordered, they arrived.

June 20, 2024
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Reply from Thirtyone:eight

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Brill

Arrived very quickly and good quality

June 18, 2024
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Reply from Thirtyone:eight

Thanks for taking the time to leave a review. We're glad to hear you're happy.

Rated 3 out of 5 stars

I am a volunteer at St Martins

I am a volunteer at St Martins, Ryarsh and whatever I do or buy I do not claim the money back.

My latest purchase for £4.20 was only printed on 2 x A4 card?

Best regards

Barbara

May 21, 2024
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Reply from Thirtyone:eight

Hi Barbara, we're not entirely clear what the issue is with your order, please could you email our team at info@thirtyoneeight.org with your order number and we will be able to assist you further.

Rated 5 out of 5 stars

Simple and prompt service.

The ordering process was simple and straightforward. Despite the delivery details being stated as 7 days, it arrived two working days later in time for the event.

May 21, 2024
Thirtyone:eight logo

Reply from Thirtyone:eight

Thank you for your review. We're pleased it arrived in time.

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