While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often noting its effectiveness in making hair feel thicker and fuller, and appreciating the pleasant scent. Many people have found that the products deliver on their promises, providing volume and improving hair health. However, some people mentioned issues with packaging, such as dented bottles or broken pumps, making it difficult to dispense the product. A few other people also felt that the product did not work for them, with some even experiencing negative effects like hair feeling like wire or increased hair loss.

What people talk about most

Product

People report positive experiences with product. Many customers praise the shampoo and conditioner, noting... See more

Quality

Customers had positive experiences with quality. Many reviewers are very happy with their hair results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have that fine, annoying hair which you can't really do much with. I've tried far too many thickening shampoos, all of which seem to add extra weight that just makes things worse. I've found THIX gi... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy, delivery by Evri wasn't the best so contacted Thix through their website. They responded in good time and offered a solution which was very well received by myself. Great customer s... See more

Company replied

Rated 5 out of 5 stars

Initially, I wasn't very impressed. After months of waiting for it to become available, it arrived poorly packaged and covered in dents. It was meant to be a gift, which made it quite awkward, honestl... See more

Company replied

Rated 5 out of 5 stars

Don’t usually give 5 stars when I get an incomplete order but thanks to Sam this issue was solved extremely quickly with really prompt reply, resolution and above and beyond type of service I find rea... See more

Company replied


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

THIX functional haircare is formulated by scientists using vegan ingredients for high performing results. Developed and manufactured in the UK, our products are packed full of caffeine, protein, vitamins and amino acids, expertly crafted for optimal results, making weak hair strong. 💥 Caffeine formula to stimulate follicle growth 💪 Protein packed to strengthen roots 🌱 Vitamin rich to make hair thicker 💚 Made with vegan friendly ingredients ♻️ Plastic-free packaging 🇬🇧 UK made and developed 📦 Free shipping with 2 or more bottles Nutrient-rich and vegan, the deep-cleansing hair wash has been formulated with a high-performance combination of caffeine (a natural stimulator of hair follicle growth), essential proteins, including natural plant keratin derived from corn, soybeans and wheat (to build tissue cells and help re-energise the roots) and a blend of Niacinamide, Panthenol, Pyridoxine, Vitamin C and Vitamin E, which increases capillary circulation. This super-powered combo of Protein, Vitamins, and Caffeine is suitable for all hair types.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing styling paste

I’ve been using there products for a couple years now. The shampoo and conditioner is great however their texturising paste is my favourite styling product. I have naturally very straight hair and it isn’t the thickest and I find the paste offer a strong hold and makes my hair look a lot fuller with the added bonus of its ingredients being great for your hair. 10/10 recommend!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lost parcel…

Did not receive the first parcel that was dispatched, allough royal mail said it had been delivered. Got in touch with the company, and they dispatched another bottle of shampoo. They were so helpful in my enquiries.

March 3, 2026
Rated 5 out of 5 stars

Initially

Initially, I wasn't very impressed. After months of waiting for it to become available, it arrived poorly packaged and covered in dents. It was meant to be a gift, which made it quite awkward, honestly.

January 27, 2026
Unprompted review
THIX Hair logo

Reply from THIX Hair

Hello, thanks for your review. Sorry to hear the bottles were dented. Please drop us a line at hello@thixhair.com and we can help sort this for you. Best wishes, THIX Team 💚

Rated 5 out of 5 stars

Great everything

Great service , great delivery , easy to cancel if you want , love the product , really makes a difference and thickens the hair , plus packaging is proper old school - love it

January 8, 2026
THIX Hair logo

Reply from THIX Hair

Thank you for taking the time to review THIX! And yes, we love our award-winning packaging too :) Best wishes, THIX Team 💚

Rated 5 out of 5 stars

Great stuff!

Amazing shampoo and conditioner and great customer service!

January 8, 2026
THIX Hair logo

Reply from THIX Hair

We'll pass on your kind message to the customer service team. 😊 Welcome to the Thick Hair Club. Best wishes, THIX Team 💚

Rated 5 out of 5 stars

Shampoo is great

Shampoo is great. Nice smell and hair feels fuller after use.
Good price and was easy to order and fast delivery.
Packaging was a bit scarce inside the bigish box, but that's the only negative.

January 3, 2026
THIX Hair logo

Reply from THIX Hair

Thanks for the 5 Star review! ⭐⭐⭐⭐⭐ We'll pass the packaging feedback onto the team. Great to hear you hair feels fuller after use. Welcome to the Thick Hair Club. Best wishes, THIX Team 💚

Rated 5 out of 5 stars

Very Satisfied

Ordering was easy, delivery by Evri wasn't the best so contacted Thix through their website. They responded in good time and offered a solution which was very well received by myself. Great customer service and would highly recommend. Just started using the product and all looking good so far, hair does actually feel thicker already.

December 8, 2025
Unprompted review
THIX Hair logo

Reply from THIX Hair

Thanks for the review and feedback on our customer service team. Glad to hear all looking good with THIX! Best wishes, THIX Team. 💚

Rated 4 out of 5 stars

Great product

Great product - smells good, hair feels clean & fresh when used.

Not keen on the metal bottle, makes using it in the shower a bit of a pain

Overall great product

November 17, 2025
THIX Hair logo

Reply from THIX Hair

Thanks for the kind review, glad to hear you think the product is great. 😊

We understand using aluminium bottle is bit different to plastic. We're on a mission to remove the mass of single-use plastic from our shower shelves. All our bottle packaging is made from recycled aluminium. It can be infinitely and widely recycled (unlike plastic), with 75% of all aluminium ever produced still in circulation today.

Best wishes, THIX Team. 💚

Rated 5 out of 5 stars

Thix shampoo is truly amazing

Thix shampoo is truly amazing, before Thix shampoo came into my life, my hair was coming out at a alarming amount, now when I shampoo and leave on for 3 mins, and there is only a small amount, I would highly recommend, especially for the over 50s.

December 8, 2025
THIX Hair logo

Reply from THIX Hair

Thanks for your 5 Star review! Great to hear your experience, thanks so much for sharing. Best wishes, THIX Team 💚

Rated 3 out of 5 stars

Its far too early to say whether this…

Its far too early to say whether this shampoo is actually thickening my husband's hair, he says he hasnt noticed any difference yet.

November 17, 2025
THIX Hair logo

Reply from THIX Hair

Hello thanks for your review, we recommend using for 3 months to see results. Best wishes, THIX Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look