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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often noting its effectiveness in making hair feel thicker and fuller, and appreciating the pleasant scent. Many people have found that the products deliver on their promises, providing volume and improving hair health. However, some people mentioned issues with packaging, such as dented bottles or broken pumps, making it difficult to dispense the product. A few other people also felt that the product did not work for them, with some even experiencing negative effects like hair feeling like wire or increased hair loss.

What people talk about most

Product

People report positive experiences with product. Many customers praise the shampoo and conditioner, noting... See more

Quality

Customers had positive experiences with quality. Many reviewers are very happy with their hair results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have that fine, annoying hair which you can't really do much with. I've tried far too many thickening shampoos, all of which seem to add extra weight that just makes things worse. I've found THIX gi... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy, delivery by Evri wasn't the best so contacted Thix through their website. They responded in good time and offered a solution which was very well received by myself. Great customer s... See more

Company replied

Rated 5 out of 5 stars

Initially, I wasn't very impressed. After months of waiting for it to become available, it arrived poorly packaged and covered in dents. It was meant to be a gift, which made it quite awkward, honestl... See more

Company replied

Rated 5 out of 5 stars

Don’t usually give 5 stars when I get an incomplete order but thanks to Sam this issue was solved extremely quickly with really prompt reply, resolution and above and beyond type of service I find rea... See more

Company replied


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

THIX functional haircare is formulated by scientists using vegan ingredients for high performing results. Developed and manufactured in the UK, our products are packed full of caffeine, protein, vitamins and amino acids, expertly crafted for optimal results, making weak hair strong. 💥 Caffeine formula to stimulate follicle growth 💪 Protein packed to strengthen roots 🌱 Vitamin rich to make hair thicker 💚 Made with vegan friendly ingredients ♻️ Plastic-free packaging 🇬🇧 UK made and developed 📦 Free shipping with 2 or more bottles Nutrient-rich and vegan, the deep-cleansing hair wash has been formulated with a high-performance combination of caffeine (a natural stimulator of hair follicle growth), essential proteins, including natural plant keratin derived from corn, soybeans and wheat (to build tissue cells and help re-energise the roots) and a blend of Niacinamide, Panthenol, Pyridoxine, Vitamin C and Vitamin E, which increases capillary circulation. This super-powered combo of Protein, Vitamins, and Caffeine is suitable for all hair types.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Hair product

Fast dely good product seems to do what it says

February 13, 2025
THIX Hair logo

Reply from THIX Hair

Thank you for taking the time to give us a top ⭐ ⭐ ⭐ ⭐ ⭐ review! Best wishes, THIX Team 💚

Rated 4 out of 5 stars

A very good shampoo product

A very good shampoo product, smells good and keeps my hair clean. The alu bottle is great. The hair paste not so good a too gummy, darkens hair and a white flakes where the paste dries to the hair.

March 7, 2025
Unprompted review
THIX Hair logo

Reply from THIX Hair

Glad to hear you think the shampoo is a very good product! 💥 Best wishes, THIX Team. 💚

Rated 5 out of 5 stars

I am a black woman with afro textured hair

I am a black woman with afro textured, relaxed hair and I Absolutely love this shampoo and conditioner ! I wasn’t sure if it would work with my hair texture but it’s all I use now ! My hair feels and looks thicker and is much stronger, the amount of shedding that I would normally get has also reduced. This shampoo and conditioner make my hair feel sooo soft and gives my hair a lovely shine. My hair is growing nicely since I started using this a few months ago and I would definitely recommend to others with tighter curl patterns and Afro textured hair like mine !

March 4, 2025
Unprompted review
THIX Hair logo

Reply from THIX Hair

Thanks for the great review. We love hearing about your results. Welcome to the Thick Hair Club! 💪 Best wishes, THIX Team 💚

Rated 4 out of 5 stars

Good product with some attention required

Ordering and delivery experience is great. From a practical perspective, the conditioner is really difficult to extract from the bottle when near the end and the pumps seem to lose their ‘pump’ relatively quickly (after one bottle).
I like the product and am preserving but I’m not quite getting the ‘mane’ of hair as advertised. I would like a stronger scent

January 27, 2025
THIX Hair logo

Reply from THIX Hair

Thanks for your review and feedback. We're here to help you look after the hair you have. Best wishes, THIX Team. 💚

Rated 4 out of 5 stars

Shampoo in my opinion is great

Shampoo in my opinion is great! Strong smell, feels like it really cleans my hair, and then the conditioner works best to leave it in for a few minutes, which I then clean my body, then rinse it out and let my hair dry naturally. I’ve found I notice a difference in the fullness of my hair, only issue is it’s on the pricey side for me.

January 13, 2025
THIX Hair logo

Reply from THIX Hair

Thanks for your review. We think the price is very competitive compared to other high quality shampoo's and reflects the cost of the product and it's scientific development. We are always looking at ways we can bring the price down without compromising on the quality and results of the products. Best wishes, THIX Team. 💚

Rated 1 out of 5 stars

Poor product which made my hair very…

Poor product which made my hair very dry and wiry. Also customer service support is poor as no response to email sent 5 days ago

January 31, 2025
THIX Hair logo

Reply from THIX Hair

Hello Hassan,

Here is some context to your 1 star review:

• You bought a Shampoo and Conditioner and used both of those products multiple times.
• Once you had used the products you then asked for a refund.
• Products need to be unused in order to be able to be refunded, we can't refund a used or empty product.
• We can accept returns if within 30 days of purchase you’ve changed your mind and the bottle is still sealed and undamaged.

Please do message us at hello@thixhair.com if you would like any further information.

Best wishes,

THIX Team. 💚

Rated 3 out of 5 stars

Have my doubts

I swear I’ve lost more hair since I started using this. Going to keep at it for another month and if things improve I’ll report back

January 2, 2025
THIX Hair logo

Reply from THIX Hair

Thanks for your review. For clarity there is nothing in THIX that promotes loss of hair, we're packed full of healthy nutrients to help you look after the hair you have. Best wishes, Team THIX. 💚

Rated 5 out of 5 stars

Does exactly what it says, Apply. Rinse. Join a Bon movie tribute band.

The only product that does exactly what it says it will. My hairdresser has noticed a notable difference since I started using THIX products. She’s said my hair is growing faster and is thicker.

Brilliant products, smell amazing too which is always a bonus.

February 8, 2025
Unprompted review
THIX Hair logo

Reply from THIX Hair

Great to hear you are no longer Livin' on a Prayer, and using THIX to look after your hair instead. Welcome to the THIX Hair Club. 💪 Best wishes, Team THIX 💚

Rated 3 out of 5 stars

Thinning paranoia!

I just wanted to let you know that I probably didn't need this, so probably can't give a truly honest opinion if it works.
I've got a good head of hair, but I noticed I could see the scalp around my widow's peak, so I panicked a bit. After reading reviews, I opted for Thix.
I bought it last July but started using it after returning from abroad in August.
I've been using the shampoo, conditioner and paste.
My hair is cropped fairly short so only use a squirt or two which gave a decent lather which seemed to be absorbed fairly quickly. Today I got to the bottom of the bottle so 6 months is good value.
Does it thicken hair?
I didn't go to the barber for a few months as I was trying to grow some length and they commented on how thick my hair was.
Can I see a difference?
Possibly. The paste (I'm a fan) certainly adds lots of body and smells nice, but I honestly can't say if it works.
It's a nice product, with good eco-friendly packaging and because you have to leave it on for a few minutes it forces you to stay in the shower for longer (which is nice), but I'll reserve my judgement until I've taken a few months off using it and then maybe report back. I'll update this review if I notice a huge difference.

February 4, 2025
Unprompted review
THIX Hair logo

Reply from THIX Hair

Your barber commented how thick your hair was? I think that was a win! 💥 Thanks for taking the time to write your full and positive review. Best wishes, THIX Team. 💚

Rated 5 out of 5 stars

Inspiring containers & pump

Been using a month or so, the shampoo and conditioner together. You don't need much to achieve a decent laver, although my hair is short at the moment.
Has a lovely smell, does appear to make hair more manageable and thicker.
Will try the styling paste in the future.

December 30, 2024
THIX Hair logo

Reply from THIX Hair

Welcome to the Thick Hair Club. 💪 THIX Team. 💚

Rated 5 out of 5 stars

Fast dispatch and 3 weeks in

Fast dispatch and 3 weeks in, there seems to be some tangible benefits to the way that my hair feels in terms of thickness.

December 27, 2024
THIX Hair logo

Reply from THIX Hair

Welcome to the Thick Hair Club! Best wishes. THIX Team. 💚

Rated 5 out of 5 stars

Skeptical at first

I was really skeptical at first, how could something make my hair thicker and fuller? Having had really thick hair when I was younger I noticed my hair was starting to feel really rather thin, so thought I’d give it a go as I needed some more shampoo anyway.

Well a month on, I’m not skeptical any more! Hair feels thicker and looks fuller, and to prove it’s not just in my head my barber even commented how much thicker my hair was when I had my haircut today, unbelievable product, expensive? Yes, but well worth it, would be nice to be able to refill the bottles though!

December 23, 2024
THIX Hair logo

Reply from THIX Hair

Oh stop, we're blushing! 😊 Thanks for your review and great to hear you're seeing results within one month. We're working on a refill pouch, so definitely one for the future. Best wishes, THIX Team. 💚

Rated 5 out of 5 stars

Works like a charm

I don't usually write reviews but felt I just had to in this case. Got the shampoo for Christmas, so been using for around 3 weeks and I only noticed the other day how thick my hair felt when running my fingers through it - this stuff really works!! Definitely worth giving a go if your sceptical and very reasonable price. Only issue is the lack of a pump for the shampoo, not sure if I accidentally threw it away with the box but measuring by hand is sometimes a bit of a gamble. Overall, INCREDIBLE product absolutely going to buy again.

January 16, 2025
Unprompted review
THIX Hair logo

Reply from THIX Hair

Thanks for your INCREDIBLE review! ⭐⭐⭐⭐⭐ If you drop us a line at hello@thixhair.com with your order number and address, we can send you out a pump to help with your shampoo measuring :) THIX Team. 💚

Rated 5 out of 5 stars

The best hair thickening shampoo I’ve tried..

Thickens my hair better than the countless others I’ve tried. Bonus of a smart container and it smells great too.

December 27, 2024
THIX Hair logo

Reply from THIX Hair

The best review we've had. 😉 Great to hear you have had good results from using THIX. And glad to hear you like our plastic-free container. THIX Team. 💚

Rated 5 out of 5 stars

The best shampoo and conditioner l have…

The best shampoo and conditioner l have tried for my very fine flat hair ,gives good volume but a pump is definitely required as the shampoo is very thick, not sure about the paste as it feels a bit gritty on the hands but not in the hair

December 4, 2024
THIX Hair logo

Reply from THIX Hair

Welcome to the Thick Hair Club! 💥 PS - The hair paste needs a little less than you would normally use and takes a little time to warm and soften in the hand first. Hope that helps. If you need a spare pump for the shampoo, just drop us a line at hello@thixhair.com. Thanks. THIX Team. 💚

Rated 5 out of 5 stars

Ordered a set of shampoo

Ordered a set of shampoo, conditioner and hair paste.
Arrived very quickly via recorded delivery.

Been using the products for a week now and my reviews are:
The shampoo - it really works - hair looks and feels much thicker and feels nice after washing.
Only downside (for me) is the scent - it's a bit medical - like something you'd smell in a hospital but it's not mega strong.
The Conditioner - as above for the shampoo - very good again. Smell not the best but works well and washes out fine.
Hair paste - this, for me, is the weakest of the bunch. It is removed from the pot as a paste but as you rub it between your palms it disintegrates and goes a bit gritty. I have used damp/wet palms which alleviates this a bit and keeps it together a little better.
The hold is very good though and doesn't feel sticky or crunchy in your hair.

I will probably re-order the shampoo and conditioner but probably not the hair paste.

December 8, 2024
THIX Hair logo

Reply from THIX Hair

Glad to hear you're loving the Shampoo and Conditioner! We have new scents in development so hopefully something fresh coming your way soon :) To apply the hair paste, it's best to warm just a small pea sized amount between hands. THIX Team. 💚

Rated 1 out of 5 stars

My hair hasn’t gotten any thicker

My hair hasn’t gotten any thicker

December 2, 2024
THIX Hair logo

Reply from THIX Hair

Hello Ethan. This isn't a fair 1 star review. Looking on our system, you ordered 2 weeks ago. As stated on our website, we're not a miracle cure. We recommend regular 3 months usage for best results. If you would like information on how to use THIX shampoo properly, please drop us a line at hello@thixhair.com. Best wishes, THIX Team.

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