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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often noting its effectiveness in making hair feel thicker and fuller, and appreciating the pleasant scent. Many people have found that the products deliver on their promises, providing volume and improving hair health. However, some people mentioned issues with packaging, such as dented bottles or broken pumps, making it difficult to dispense the product. A few other people also felt that the product did not work for them, with some even experiencing negative effects like hair feeling like wire or increased hair loss.

What people talk about most

Product

People report positive experiences with product. Many customers praise the shampoo and conditioner, noting... See more

Quality

Customers had positive experiences with quality. Many reviewers are very happy with their hair results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have that fine, annoying hair which you can't really do much with. I've tried far too many thickening shampoos, all of which seem to add extra weight that just makes things worse. I've found THIX gi... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy, delivery by Evri wasn't the best so contacted Thix through their website. They responded in good time and offered a solution which was very well received by myself. Great customer s... See more

Company replied

Rated 5 out of 5 stars

Initially, I wasn't very impressed. After months of waiting for it to become available, it arrived poorly packaged and covered in dents. It was meant to be a gift, which made it quite awkward, honestl... See more

Company replied

Rated 5 out of 5 stars

Don’t usually give 5 stars when I get an incomplete order but thanks to Sam this issue was solved extremely quickly with really prompt reply, resolution and above and beyond type of service I find rea... See more

Company replied


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

THIX functional haircare is formulated by scientists using vegan ingredients for high performing results. Developed and manufactured in the UK, our products are packed full of caffeine, protein, vitamins and amino acids, expertly crafted for optimal results, making weak hair strong. 💥 Caffeine formula to stimulate follicle growth 💪 Protein packed to strengthen roots 🌱 Vitamin rich to make hair thicker 💚 Made with vegan friendly ingredients ♻️ Plastic-free packaging 🇬🇧 UK made and developed 📦 Free shipping with 2 or more bottles Nutrient-rich and vegan, the deep-cleansing hair wash has been formulated with a high-performance combination of caffeine (a natural stimulator of hair follicle growth), essential proteins, including natural plant keratin derived from corn, soybeans and wheat (to build tissue cells and help re-energise the roots) and a blend of Niacinamide, Panthenol, Pyridoxine, Vitamin C and Vitamin E, which increases capillary circulation. This super-powered combo of Protein, Vitamins, and Caffeine is suitable for all hair types.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazing products

Amazing products my only recommendation would be to add a pump to the conditioner if possible. It is quite thick and hard to get out of the bottle. Other than that my hair feels amazing!

May 22, 2023
THIX Hair logo

Reply from THIX Hair

Thanks for your review Saule and yes agree! Please add a Reusable Conditioner Pump at checkout, the conditioner is thick and nutritious in order to work it's magic.

Rated 5 out of 5 stars

Great product & vegan

Great product. I love the quality, that it's vegan and plastic free.

May 10, 2023
THIX Hair logo

Reply from THIX Hair

Thanks for reviewing THIX and glad to hear you love the product and the plastic-free packaging.

Rated 5 out of 5 stars

Impressed with how my hair feels

Impressed with how my hair feels after using the shampoo and conditioner. Great smell too.

Also got the hair putty which is one of the best I’ve used, no residue like others. Works really well on damp hair.

April 12, 2023
Rated 3 out of 5 stars

Trendy but annoying packaging

Like the shampoo and conditioner, but won't be buying again as quite expensive. The packaging is SO annoying though. Hard to use a stiff pump dispenser with wet hands. Gggggŕrrŕrrrr.

May 9, 2023
THIX Hair logo

Reply from THIX Hair

Thanks for your feedback, great to hear you like the shampoo and conditioner. We will feedback to the product team on the pump.

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