Thomas Exchange Global Ltd Reviews 

8,837
TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

I know they’re famous for good rates according to online reviews. But my experience was a little off. I prebooked my amount and went to the shop towards the closing time like 15min before. The shop wa... See more

Rated 5 out of 5 stars

Fast, reliable & competitive service. Ordered online and picked up a few hours later. INDONESIA RUPIAHS: rate was slightly worse than competition. EUROS: rate was slightly better. W... See more

Rated 5 out of 5 stars

Ordered online and then phoned to amend the order. Extremely helpful. Excellent exchange rates and no waiting for the currency. Would always go to them. This was the Liverpool Street branch in London... See more

Rated 5 out of 5 stars

Always use thus travel bureau as convenient to work and good rates The female cashier was polite and friendly despite having to deal with rude customers who left it to 2 mins before closing to coll... See more

Company details

  1. Currency Exchange Service
  2. Money Transfer Service

Written by the company

We’re a leading Travel Money retailer in London. Offering fast, simple and secure foreign exchange services. Buy & sell a wide range of currencies at great rates, 0% commission and no minimum spend. You can also send money internationally via Western Union in-store. Our extensive UK network of stores and agents makes it easy to find a store near you. We’re rated as excellent rating on TrustPilot.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(8,837)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service

The assistant, at the Victoria Street London branch was very pleasant and helpful. The service was first class both buying and selling my currency.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Useless

Useless - ordered online and waited half an hour in the queue at The Strand branch. Only one cashier on duty who eventually called someone else out from the back, who then told me that although they had quoted a rate for the currency and acknowledged my order that they didn't have any currency in stock.

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

Good service but no security for customers

Excellent customer service received at TEG - Liverpool Street branch in London.
It was simple ordering currency on line. On collecting the currency, the member of staff was efficient & helpful.
Only negative to state is there is no security at all for customers. Whilst waiting, a queue was forming behind me and I felt quite vulnerable, ie the currency could easily have been grabbed from my hands.

August 18, 2025

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