Thomas Exchange Global Ltd Reviews 

Got my Colombian currency a day after ordering, which I thought was pretty good. I got a good mix of notes too. Friendly and helpful service as ever.

Great GBP to Euro rate.

Am a repeat customer. Service always efficient and incredibly patient and I go there for the best online rates.

Disappointed @ Hammersmith Thomas Exchange

I am extremely dissatisfied with the service I received at Hammersmith Thomas Exchange. On behalf of the company I work for, I submitted an online request to purchase US dollars, and I promptly received both an email confirmation and a text message informing me that the cash was ready to be collected.

However, when my bosses went to collect the currency and attempted to pay with the company’s bank card, they were refused service, despite presenting their valid ID cards as requested. The reason given for the refusal was that the name on the company’s bank card did not exactly match one of my boss’s IDs. This is completely unacceptable, especially considering that the initial confirmation emails and text messages did not mention this specific requirement.

Not only was this incredibly frustrating and inconvenient, as we had to buy the dollars elsewhere due to the nature of our company's business, but it also wasted valuable time for my bosses, who had followed all instructions. When I went there to resolve the issue, as I was the one who made the request on behalf of my company, I was treated with mistrust, and they couldn’t even follow up on my email or the references provided in the text message.

I expect a clearer, more transparent process going forward and would appreciate a prompt resolution to this issue.

I would advise caution when using this service, as it appears that their internal policies are unclear and not communicated properly to customers.

Terrible Service provided today . Avoid at all costs

Staff who handle my exchange requirements always very helpful and courteous.

Great customer service and availability

The staff members always remember me, and the service is always first class.

very easy to order my foreign currency and all was ready when I went to collect the next day. Pleasant staff.

Reliable, quick and convenient. Competitive rate too!

The ease of ordering currency and collecting. fairly nearby where i live so i can get to the liverpool street branch easily.

Really quick and extremely helpful service

Very efficient, and careful. I am always confident the transaction is correct.

Very reliable.

Easy to order and collect. Great rate.

The rate was good and currency (VND) was available the same day.

The shop near Victoria Station in London provided Malaysian Ringitts at short notice and at a good rate. For a little extra they provide buy-back of unused currency which is very useful.

Great service and friendly staff.

Ordered online and then phoned to amend the order. Extremely helpful. Excellent exchange rates and no waiting for the currency. Would always go to them. This was the Liverpool Street branch in London which is very convenient as that's where our trains terminate

Have used the company previously but this time I was advised of the currency buy back but was not advised that it was £5 and had automatically been added to my order. I returned some currency but only had the card receipt and therefore apparently it was not possible to get original rate. It seems like agent was too lazy to find the transaction on the system using the card receipt. Be careful and review your receipts carefully. I will consider reporting this to the regulator.