Thornetravel Reviews 

77
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the outstanding service and the personal touch provided by the staff. Customers highlight the staff's helpfulness, extensive knowledge, and friendly professionalism, making the booking process smooth and enjoyable. Many appreciate that everything is taken care of, from finding the best deals to handling all travel details, ensuring a stress-free holiday. Reviewers frequently mention that the personalized approach and enthusiasm from the team make the experience special, often leading them to book future trips with the company. The convenience of having experts organize holidays and provide valuable advice is a significant advantage over booking online.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with their travel... See more

Service

Customers had positive experiences with service, consistently describing it as outstanding and first-class.... See more

Booking process

Clients share positive opinions on the booking process, often highlighting the helpfulness and expertise of... See more

Location

Consumers find location to be positive, with many reviewers highlighting the excellent choices for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another fab holiday with Thorne Travel. Wanted something different. Thorne arranged a trip to Prague / Vienna / Budapest and Berlin. Planes trains and automobiles. Great hotels, stunning cities and l... See more

Company replied

Rated 5 out of 5 stars

Another holiday booked with Thorne Travel — and once again, the service was outstanding! Lucy was incredibly lovely and patient, handling all our questions and last-minute changes with ease. What real... See more

Company replied

Rated 5 out of 5 stars

Fantastic friendly staff. Wide range if experience and knowledge. Competative pricing. Nothing any bother they take care of everything for you from booking to arrival home. We were pleasantly surpris... See more

Company replied

Rated 5 out of 5 stars

Lucy in the Prestwick Branch gave us First Class service when we went into enquire about Cruises. It is going to be our first cruise and we left feeling excited after booking. We wouldn’t go anywhere... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Event Planner
  4. Travel Aggregator
  5. Travel lounge

Written by the company

Founded in 2009 Thorne Travel is a multi award winning independent travel agency with welcoming branches in Kilwinning Largs and Prestwick Our team of travel experts bring together decades of combined travel industry experience and a genuine passion for helping customers discover the world Our specialists have travelled extensively giving us first hand knowledge of destinations resorts cruise lines and hotels across the globe This allows us to provide honest advice helpful tips and carefully tailored holiday recommendations based on real travel experience Whether you are looking for a relaxing all inclusive beach holiday an exciting city break a luxury cruise honeymoon adventure or a once in a lifetime tailor made tour our team is here to help create the perfect trip We work with more than six hundred trusted travel suppliers allowing us to offer excellent holiday deals great value and the personal touches that make every journey special Thorne Travel is a proud member of ABTA so you can book with confidence knowing your holiday is financially protected Our customers also benefit from twenty four hour support giving reassurance that there is always a real person available should you need help while travelling We are also proud of our commitment to responsible travel and sustainability and always encourage our customers to travel in ways that support local communities and protect destinations for future generations Visit our branches in Kilwinning Largs or Prestwick and speak with our friendly team to start planning your next unforgettable adventure


Contact info

4.8

Excellent

TrustScore 5 out of 5

77 reviews

5-star
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1-star

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4.8

All reviews

(77)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Thorne experience Our experiences with Thorne have been…

Our experiences with Thorne have been made special by getting the personal touch from the staff at Kilwinning. Always help to get the best deal and holiday for us and helped immensely when we booked our first cruise earlier this year. In all the years we have used Thorne they have been great especially Christiane.

May 3, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your lovely review! 💙 We’re delighted to hear how much you value the personal touch from our Kilwinning team, that’s exactly what we pride ourselves on. Helping with your first cruise and finding the best holiday deals is what we love to do, and Christiane will be absolutely thrilled with the special mention. Thank you for your continued support over the years! ✨✈️

Rated 5 out of 5 stars

The most magical day for both adults and kids alike

From my initial call with Rhona I knew this day was going to be extra special from the excitement in Rhona's voice when explaining what the day involved.

From the moment we stepped off the plane it was a day filled with magic and snow as far as the eye can see. From riding the snow globes, reindeer and husky rides, meeting the big man himself and of course playing in the snow.

Id highly recommend Rhona at Thorne Travel and of course this experience is a must for kids and adults.

Seeing really is believing!

December 9, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for this truly magical review ✨❄️

We absolutely loved reading it! Rhona will be over the moon to hear how special the day was, that excitement you felt on the phone is exactly how she feels about creating unforgettable experiences like this.

From snow-filled adventures to meeting the big man himself, it really is one of those seeing is believing trips, and we’re so glad it delivered magic for both kids and grown-ups alike.

Thank you again for the recommendation, and here’s to many more magical memories ahead! 🎅🦌💙

Rated 5 out of 5 stars

Excellent package holiday

We walked into Thorne Travel and were so pleased to be listened to and the agent, Yvonne in the Largs Branch guided us to the r.ight time for a holiday in Malta. She understood what we were looking for and that is exactly what we got! It was super. Access to great restaurants, a very close bus stop and a very good hotel.
All the details were taken care of and we could not fault the service offered.

November 10, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your lovely review! We’re absolutely delighted to hear that your holiday to Malta was everything you hoped for. Yvonne in our Largs branch will be over the moon to know she helped you find the perfect time and place for your getaway.

It’s wonderful to hear that the hotel, local restaurants and easy transport links all worked so well for you, that’s exactly the kind of experience we love creating for our customers.

Thank you again for choosing Thorne Travel. We can’t wait to help you plan your next adventure! 💛✈️

Rated 5 out of 5 stars

Thorne Travel brilliant travel agents

Absolutely brilliant travel agents. As a family we cruise twice a year and as we vary the cruise companies and cruise itineraries Thorne Travel have been excellent on helping us getting everything sorted - travel to the cruise - flight or coaches - cruise extras as well. All taken care in their lovely offices. Delighted to recommend this fantastic Scottish travel company

July 15, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear how much you enjoy booking your cruises with us, It’s always a pleasure helping plan your adventures, no matter the ship or destination! Your continued support means the world to our team. ⚓💙

Rated 5 out of 5 stars

As usual John &Staff were as courteous…

As usual John &Staff were as courteous and helpful as ever,I would say they go above and beyond with their customer service,I have booked another cruise I would not think of going anywhere other than Thorne
Thank you yet again.

November 5, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your lovely words! 💙 John and the team will be thrilled to hear this. We’re so grateful for your continued trust in us, it’s always a pleasure helping you plan your next cruise adventure! 🚢✨

Rated 5 out of 5 stars

Great service

Both my husband and myself were undecided about next year holiday and sent Lucy email after email asking advice and information on various cruise lines and offers on but Lucy was fantastic, nothing was a bother , we have booked our previous holidays/cruises through her over last few years , she is so friendly, polite and really takes the time to get to know her customers on what we like don’t like and does her searching around this. Never any pressure on time to book, giving us time to read over the different options she gave up . As we both work shift patterns it’s hard to get into store so being able to do everything via email or phone call is great and know we can trust Lucy to find us the perfect holiday, which she has .

November 6, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for this amazing review! 🌟 Lucy will be absolutely delighted to read your kind words, she really does take pride in finding the perfect holiday fit for every customer. We know how tricky it can be juggling shifts, so it’s lovely to hear that the flexibility and personal service made things easier for you both. Here’s to another incredible holiday/cruise adventure ahead! 🚢💙

Rated 5 out of 5 stars

Our first Cruise

Lucy in the Prestwick Branch gave us First Class service when we went into enquire about Cruises. It is going to be our first cruise and we left feeling excited after booking. We wouldn’t go anywhere else now to book future holidays. Lucy was extremely knowledgable, friendly and professional. She made us feel very comfortable and we didn’t feel pressured.

November 1, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for this lovely review! We’re thrilled to hear Lucy made your first cruise booking such a great experience. She’ll be over the moon to know you left feeling excited and well looked after. Wishing you an amazing first cruise. We can’t wait to hear all about it when you’re back! 🚢✨

Rated 5 out of 5 stars

Great customer service

Great customer service. Love getting checked in by staff and being provided with boarding passes.

Very helpful staff

October 11, 2025
Unprompted review
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Reply from Thornetravel

Thank you for your kind words! We’re so glad you appreciate the little touches. Our team loves making travel as easy and stress-free as possible. We’ll be sure to pass your lovely feedback on to the team! ✈️💙

Rated 5 out of 5 stars

Friendly personal service with a smile

Katie was friendly and helpful when booking my holiday. She ensured all the discounts were applied so I got the best price. I was phoned to come in and pick up my travel documents and given a contact phone no for them in case of any problems. Much better experience than booking online.

September 26, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your lovely review! We’re delighted to hear Katie made your booking experience so smooth and personal, she always goes the extra mile to make sure everything’s perfect. We completely agree, there’s nothing like booking with a friendly face instead of a screen! 😊✈️

Rated 5 out of 5 stars

Another Amazing Experience with Thorne Travel!

Another holiday booked with Thorne Travel — and once again, the service was outstanding! Lucy was incredibly lovely and patient, handling all our questions and last-minute changes with ease. What really stands out is how genuinely excited the team is for you when you book — it adds such a personal touch and makes the experience even more special. You just don’t get that kind of enthusiasm when booking online! All the extra tips and helpful advice were a real bonus too. Thank you again!

October 14, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your wonderful words! 💜

We’re so happy to hear Lucy made your holiday planning feel easy and enjoyable, she truly cares about every detail and every customer. ✈️✨

That personal touch is what we’re all about, and hearing that it made your experience even more special means everything. Have the best holiday, we can’t wait to hear all about it!🌴📸

Rated 5 out of 5 stars

Thank you again Lucy! 😊

What can I say but thank you once again to Lucy, she goes above and beyond everytime. Her customer service is exceptional, I wouldn't book with anyone else now. ⭐

October 1, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your lovely message! 💜

We’re over the moon to hear that Lucy has once again gone above and beyond for you, she truly puts her heart into every booking and will be so happy to read this! ✈️✨

Your loyalty and kind words mean the world to us. We’re so grateful you choose Thorne Travel and Lucy to make your holidays extra special! Here’s to many more amazing adventures ahead! 🌍☀️

Rated 5 out of 5 stars

Another great holiday booked with Katie…

Another great holiday booked with Katie Roy at Thorne Travel in Kilwinning. As always a first class service wouldn't go anywhere else to book our holidays, thanks

September 15, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much! 💜

We’re thrilled to hear you’ve booked another amazing holiday with Katie. she really does go above and beyond to make sure every detail is perfect. ✈️✨

We really appreciate your continued support and can’t wait to hear all about your next adventure! 🌍

Rated 5 out of 5 stars

Lucy

Lucy, without question, she was very patient with us, as she found our dream Christmas break.
Lucy is so knowledgeable, and friendly.
Thank you,
From
Pete & Steph ❤️

September 25, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much, Pete & Steph ❤️

We’re delighted to hear that Lucy helped make your Christmas getaway dreams come true! She really does have a magic touch when it comes to planning the perfect trip 🎄✨

Wishing you both the most amazing festive getaway. We can’t wait to hear all about it when you’re back! ✈️

Rated 5 out of 5 stars

Fabulous service

I had a fantastic experience with Thorne Travel. Lucy has been absolutely amazing! I haven’t been away in 10 years and she managed to find me the perfect Christmas break. Lucy answered all my questions, which there were lots of, with ease and quick replies. I really appreciated this as I’m an overthinker. Lucy even recommended a day trip which looks amazing and I’m sure will be the highlight of our trip. I’ve now booked my first ever cruise with Thorne Travel and can’t wait. I found the service to be impeccable and there really is a personal touch. I would highly recommend Thorne Travel and am already thinking of what I can book next.

September 26, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your lovely review. We’re absolutely delighted Lucy was able to make your first holiday in 10 years so special and to help you book your very first cruise. It’s wonderful to hear her you are so excited that what drives us. We’re so pleased you felt the personal touch we pride ourselves on, and we can’t wait to help you plan your next adventure. Thank you for taking the time to leave this review.

Rated 5 out of 5 stars

First class service... As Always

The service you recieve from all the staff at Thorne Travel is second to none. They are all so very well trained at their field. They are a credit to the Boss Shona. John booked our annual holiday and this one to Egypt was the best ever. I cannot sing their praises enough. You don't feel like a customer, it's like chatting with your friends. John actually stayed past opening hours for us. Thank you all so much. Great service as always. Keep up the good work and winning awards as yous certainly deserve every single one of them.

August 23, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your wonderful review. We’re over the moon to hear that John helped make your holiday to Egypt the best yet, and that you always feel so well looked after by our team. We love that it feels more like chatting with friends than booking a holiday as that’s exactly what we aim for. John was more than happy to stay late to make sure you never felt rushed. Your kind words mean the world to us, and we’ll keep working hard to deliver the first-class service you deserve.

Rated 5 out of 5 stars

2 fabulous trips in 2025

We have been booking with Audrey over the years so who better to handle our 40th Wedding Anniversary trips. Had a fantastic Greek island cruise in April to begin with. Audrey's knowledge of the ports was brilliant. Locating us perfectly on the ship was a real bonus as well. The whole experience was fabulous, one we will most definitely do again. Audrey also booked us for Rome just recently and once again everything was done for us. We just turned up. Another fabulous trip. Looking forward to our next trip and working on it with Audrey. Two great vacations this year. Thanks again Audrey and Thorne Travel Largs. ⭐⭐⭐⭐⭐

September 8, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your wonderful review! 💛 We’re delighted that Audrey was able to make your 40th Wedding Anniversary cruise and your recent trip to Rome so special. Her knowledge and care really shine through, and it’s fantastic to hear both holidays were everything you hoped for. We truly value your loyalty over the years and look forward to helping you create even more unforgettable journeys together.

Rated 5 out of 5 stars

Salou holiday …

Great hotel great food and choice,great family hotel loads of pools and sun beds . Entertainment good staff nice location good overall would love to stay here again and again .

September 9, 2025
Unprompted review
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Reply from Thornetravel

Thank you for sharing your lovely feedback! 🌞 We’re so pleased to hear you had such a great family holiday in Salou and enjoyed the hotel, food, pools, and entertainment. It sounds like the perfect getaway 😎

Rated 5 out of 5 stars

Abu Dhabi

Great service from all the staff

August 26, 2025
Unprompted review
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Reply from Thornetravel

Thank you for you lovely feedback. We’re delighted to hear you received great service from our team. We’ll be sure to share your kind words with everyone here at Thorne Travel, and we look forward to helping you plan your next adventure. ✈

Rated 5 out of 5 stars

A Wonderful Family Holiday…

My Daughters and I have recently returned from a Great Rail holiday which was booked with and organised by Thorne Travel in Largs.
Amanda and Yvonne were extremely professional, efficient and friendly once again. It's always such a joy book with Thorne Travel because we know all the details and any issues will be dealt with effectively which is such a relief and reassuring that they are always there for you in any unexpected issues.
Thank you again Thorne Travel Largs for yet another wonderful and trouble free holiday

July 2, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your lovely review! We’re absolutely delighted to hear that you and your daughters had such a wonderful time on your Great Rail holiday. It’s always a pleasure to help you plan your adventures, and Amanda and Yvonne will be thrilled to know their support and service made your experience smooth and enjoyable once again.

Your kind words and continued trust in Thorne Travel Largs mean the world to us. We look forward to helping you create more special memories on your next holiday! ✈✨

Rated 5 out of 5 stars

I have been very fortunate to have…

I have been very fortunate to have Audrey booking all my holidays for several years now and truthfully cannot imagine even considering going to anyone else or another travel agency. I do a wee bit of homework and email Audrey with my thoughts and wishes most but certainly not all the time. Audrey takes care of everything for me with professionalism and kindness at all times. The team at Largs always make me feel welcome at all times.

July 15, 2025
Unprompted review
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Reply from Thornetravel

Thank you so much for your lovely words! 🌟

Audrey will be absolutely delighted to read this – she truly is one of a kind, and we’re so lucky to have her. It means the world to us that you’ve trusted her with your holidays for so many years, and hearing that you can’t imagine going anywhere else really is the highest compliment we could receive.

Our team in Largs will also be smiling from ear to ear – we love nothing more than making our customers feel welcome and taken care of every step of the way. Whether you’ve done a little bit of homework or are handing over the reins completely, we’re always here to help turn your travel dreams into a reality (with a side of friendly chat and maybe a wee cuppa too ☕😉).

Here’s to many more adventures together – we can’t wait to help you plan your next one! ✈️🌍💙

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