Another fab holiday with Thorne Travel. Wanted something different. Thorne arranged a trip to Prague / Vienna / Budapest and Berlin. Planes trains and automobiles. Great hotels, stunning cities and l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Founded in 2009 Thorne Travel is a multi award winning independent travel agency with welcoming branches in Kilwinning Largs and Prestwick Our team of travel experts bring together decades of combined travel industry experience and a genuine passion for helping customers discover the world Our specialists have travelled extensively giving us first hand knowledge of destinations resorts cruise lines and hotels across the globe This allows us to provide honest advice helpful tips and carefully tailored holiday recommendations based on real travel experience Whether you are looking for a relaxing all inclusive beach holiday an exciting city break a luxury cruise honeymoon adventure or a once in a lifetime tailor made tour our team is here to help create the perfect trip We work with more than six hundred trusted travel suppliers allowing us to offer excellent holiday deals great value and the personal touches that make every journey special Thorne Travel is a proud member of ABTA so you can book with confidence knowing your holiday is financially protected Our customers also benefit from twenty four hour support giving reassurance that there is always a real person available should you need help while travelling We are also proud of our commitment to responsible travel and sustainability and always encourage our customers to travel in ways that support local communities and protect destinations for future generations Visit our branches in Kilwinning Largs or Prestwick and speak with our friendly team to start planning your next unforgettable adventure
153 Main Street, KA13 6EQ, Kilwinning, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our experiences with Thorne have been made special by getting the personal touch from the staff at Kilwinning. Always help to get the best deal and holiday for us and helped immensely when we booked our first cruise earlier this year. In all the years we have used Thorne they have been great especially Christiane.

Reply from Thornetravel
From my initial call with Rhona I knew this day was going to be extra special from the excitement in Rhona's voice when explaining what the day involved.
From the moment we stepped off the plane it was a day filled with magic and snow as far as the eye can see. From riding the snow globes, reindeer and husky rides, meeting the big man himself and of course playing in the snow.
Id highly recommend Rhona at Thorne Travel and of course this experience is a must for kids and adults.
Seeing really is believing!

Reply from Thornetravel
We walked into Thorne Travel and were so pleased to be listened to and the agent, Yvonne in the Largs Branch guided us to the r.ight time for a holiday in Malta. She understood what we were looking for and that is exactly what we got! It was super. Access to great restaurants, a very close bus stop and a very good hotel.
All the details were taken care of and we could not fault the service offered.

Reply from Thornetravel
Absolutely brilliant travel agents. As a family we cruise twice a year and as we vary the cruise companies and cruise itineraries Thorne Travel have been excellent on helping us getting everything sorted - travel to the cruise - flight or coaches - cruise extras as well. All taken care in their lovely offices. Delighted to recommend this fantastic Scottish travel company

Reply from Thornetravel
As usual John &Staff were as courteous and helpful as ever,I would say they go above and beyond with their customer service,I have booked another cruise I would not think of going anywhere other than Thorne
Thank you yet again.

Reply from Thornetravel
Both my husband and myself were undecided about next year holiday and sent Lucy email after email asking advice and information on various cruise lines and offers on but Lucy was fantastic, nothing was a bother , we have booked our previous holidays/cruises through her over last few years , she is so friendly, polite and really takes the time to get to know her customers on what we like don’t like and does her searching around this. Never any pressure on time to book, giving us time to read over the different options she gave up . As we both work shift patterns it’s hard to get into store so being able to do everything via email or phone call is great and know we can trust Lucy to find us the perfect holiday, which she has .

Reply from Thornetravel
Lucy in the Prestwick Branch gave us First Class service when we went into enquire about Cruises. It is going to be our first cruise and we left feeling excited after booking. We wouldn’t go anywhere else now to book future holidays. Lucy was extremely knowledgable, friendly and professional. She made us feel very comfortable and we didn’t feel pressured.

Reply from Thornetravel
Great customer service. Love getting checked in by staff and being provided with boarding passes.
Very helpful staff

Reply from Thornetravel
Katie was friendly and helpful when booking my holiday. She ensured all the discounts were applied so I got the best price. I was phoned to come in and pick up my travel documents and given a contact phone no for them in case of any problems. Much better experience than booking online.

Reply from Thornetravel
Another holiday booked with Thorne Travel — and once again, the service was outstanding! Lucy was incredibly lovely and patient, handling all our questions and last-minute changes with ease. What really stands out is how genuinely excited the team is for you when you book — it adds such a personal touch and makes the experience even more special. You just don’t get that kind of enthusiasm when booking online! All the extra tips and helpful advice were a real bonus too. Thank you again!

Reply from Thornetravel
What can I say but thank you once again to Lucy, she goes above and beyond everytime. Her customer service is exceptional, I wouldn't book with anyone else now. ⭐

Reply from Thornetravel
Another great holiday booked with Katie Roy at Thorne Travel in Kilwinning. As always a first class service wouldn't go anywhere else to book our holidays, thanks

Reply from Thornetravel
Lucy, without question, she was very patient with us, as she found our dream Christmas break.
Lucy is so knowledgeable, and friendly.
Thank you,
From
Pete & Steph ❤️

Reply from Thornetravel
I had a fantastic experience with Thorne Travel. Lucy has been absolutely amazing! I haven’t been away in 10 years and she managed to find me the perfect Christmas break. Lucy answered all my questions, which there were lots of, with ease and quick replies. I really appreciated this as I’m an overthinker. Lucy even recommended a day trip which looks amazing and I’m sure will be the highlight of our trip. I’ve now booked my first ever cruise with Thorne Travel and can’t wait. I found the service to be impeccable and there really is a personal touch. I would highly recommend Thorne Travel and am already thinking of what I can book next.

Reply from Thornetravel
The service you recieve from all the staff at Thorne Travel is second to none. They are all so very well trained at their field. They are a credit to the Boss Shona. John booked our annual holiday and this one to Egypt was the best ever. I cannot sing their praises enough. You don't feel like a customer, it's like chatting with your friends. John actually stayed past opening hours for us. Thank you all so much. Great service as always. Keep up the good work and winning awards as yous certainly deserve every single one of them.

Reply from Thornetravel
We have been booking with Audrey over the years so who better to handle our 40th Wedding Anniversary trips. Had a fantastic Greek island cruise in April to begin with. Audrey's knowledge of the ports was brilliant. Locating us perfectly on the ship was a real bonus as well. The whole experience was fabulous, one we will most definitely do again. Audrey also booked us for Rome just recently and once again everything was done for us. We just turned up. Another fabulous trip. Looking forward to our next trip and working on it with Audrey. Two great vacations this year. Thanks again Audrey and Thorne Travel Largs. ⭐⭐⭐⭐⭐

Reply from Thornetravel
Great hotel great food and choice,great family hotel loads of pools and sun beds . Entertainment good staff nice location good overall would love to stay here again and again .

Reply from Thornetravel
My Daughters and I have recently returned from a Great Rail holiday which was booked with and organised by Thorne Travel in Largs.
Amanda and Yvonne were extremely professional, efficient and friendly once again. It's always such a joy book with Thorne Travel because we know all the details and any issues will be dealt with effectively which is such a relief and reassuring that they are always there for you in any unexpected issues.
Thank you again Thorne Travel Largs for yet another wonderful and trouble free holiday

Reply from Thornetravel
I have been very fortunate to have Audrey booking all my holidays for several years now and truthfully cannot imagine even considering going to anyone else or another travel agency. I do a wee bit of homework and email Audrey with my thoughts and wishes most but certainly not all the time. Audrey takes care of everything for me with professionalism and kindness at all times. The team at Largs always make me feel welcome at all times.

Reply from Thornetravel
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.