Thornetravel Reviews 

77
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the outstanding service and the personal touch provided by the staff. Customers highlight the staff's helpfulness, extensive knowledge, and friendly professionalism, making the booking process smooth and enjoyable. Many appreciate that everything is taken care of, from finding the best deals to handling all travel details, ensuring a stress-free holiday. Reviewers frequently mention that the personalized approach and enthusiasm from the team make the experience special, often leading them to book future trips with the company. The convenience of having experts organize holidays and provide valuable advice is a significant advantage over booking online.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with their travel... See more

Service

Customers had positive experiences with service, consistently describing it as outstanding and first-class.... See more

Booking process

Clients share positive opinions on the booking process, often highlighting the helpfulness and expertise of... See more

Location

Consumers find location to be positive, with many reviewers highlighting the excellent choices for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another fab holiday with Thorne Travel. Wanted something different. Thorne arranged a trip to Prague / Vienna / Budapest and Berlin. Planes trains and automobiles. Great hotels, stunning cities and l... See more

Company replied

Rated 5 out of 5 stars

Another holiday booked with Thorne Travel — and once again, the service was outstanding! Lucy was incredibly lovely and patient, handling all our questions and last-minute changes with ease. What real... See more

Company replied

Rated 5 out of 5 stars

Fantastic friendly staff. Wide range if experience and knowledge. Competative pricing. Nothing any bother they take care of everything for you from booking to arrival home. We were pleasantly surpris... See more

Company replied

Rated 5 out of 5 stars

Lucy in the Prestwick Branch gave us First Class service when we went into enquire about Cruises. It is going to be our first cruise and we left feeling excited after booking. We wouldn’t go anywhere... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Event Planner
  4. Travel Aggregator
  5. Travel lounge

Written by the company

Founded in 2009 Thorne Travel is a multi award winning independent travel agency with welcoming branches in Kilwinning Largs and Prestwick Our team of travel experts bring together decades of combined travel industry experience and a genuine passion for helping customers discover the world Our specialists have travelled extensively giving us first hand knowledge of destinations resorts cruise lines and hotels across the globe This allows us to provide honest advice helpful tips and carefully tailored holiday recommendations based on real travel experience Whether you are looking for a relaxing all inclusive beach holiday an exciting city break a luxury cruise honeymoon adventure or a once in a lifetime tailor made tour our team is here to help create the perfect trip We work with more than six hundred trusted travel suppliers allowing us to offer excellent holiday deals great value and the personal touches that make every journey special Thorne Travel is a proud member of ABTA so you can book with confidence knowing your holiday is financially protected Our customers also benefit from twenty four hour support giving reassurance that there is always a real person available should you need help while travelling We are also proud of our commitment to responsible travel and sustainability and always encourage our customers to travel in ways that support local communities and protect destinations for future generations Visit our branches in Kilwinning Largs or Prestwick and speak with our friendly team to start planning your next unforgettable adventure


Contact info

4.8

Excellent

TrustScore 5 out of 5

77 reviews

5-star
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1-star

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4.8

All reviews

(77)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I fell ill really suddenly last year…

I fell ill really suddenly last year and phoned Thorne travel up to say 4 days before my holiday that I would need to cancel.
They went above and beyond to help me get some sort of compensation.
To my delight within 2 hours I had a voucher for the full amount that I could use within a year.
I'm just back from 10 days in Ibiza with my family and would definitely book with Thorne travel again.

August 1, 2024
Unprompted review
Thornetravel logo

Reply from Thornetravel

Thank you so much for sharing your experience with Thorne Travel! 🌟 We’re so sorry to hear that you fell ill last year, but we’re glad we could assist you during such a stressful time. Going above and beyond for our customers is what we strive for, and we’re delighted that we could secure some compensation.

It’s wonderful to hear that you’ve since been able to enjoy a 10-day family holiday in Ibiza! We're thrilled that everything worked out and that you’re considering booking with us again. We look forward to helping you plan your next amazing getaway! ✈️💜

Rated 5 out of 5 stars

Best travel agent in Largs

We've used Thorne Travel to book all our holidays over past 3 years. All staff are very professional and knowledgeable with nothing too much trouble always finding best options for our requirements. This year we've booked 4 holidays and received fantastic service, wouldn't go anywhere else

February 1, 2024
Unprompted review
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Reply from Thornetravel

Thank you so much for your kind words and for choosing Thorne Travel as your go-to travel agent in Largs! 🌟 We’re delighted to hear that you’ve trusted us with all your holidays over the past three years. Our team is dedicated to providing professional, knowledgeable, and personalised service, so it’s fantastic to know that we've met your expectations every time.

Booking four holidays this year alone is amazing✈️, and we're thrilled to have been part of your travel experiences. We look forward to helping you plan many more memorable trips in the future. Thanks again for your loyalty and support! 💜

Rated 5 out of 5 stars

MSC Cruise

We had the best time cruising with Thorne travel . John was an amazing host . With his infectious smile and personality he made sure we were all looked after. Can't wait to do it again next year.

May 6, 2024
Unprompted review
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Reply from Thornetravel

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had the best time cruising with Thorne Travel. John truly is a gem, and we're delighted that his infectious smile and personality made your experience even more enjoyable. Our team always strives to ensure that every guest feels well looked after, and it’s heartwarming to know we succeeded in making your trip memorable.

We can't wait to welcome you back next year for another fantastic cruise. 💜

Rated 5 out of 5 stars

My first cruise 🛳️🥂🕺😁🙌🏼

My first cruise and I had the BEST TIME!!!! Can’t wait for my next one. John was amazing!!!! Everything Thorne Travel done was perfect!!! Highly recommended!

May 9, 2024
Unprompted review
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Reply from Thornetravel

Thank you so much for your wonderful review! We are absolutely thrilled to hear that your first cruise was such a memorable experience. It’s fantastic to know that you had the best time and that our team at Thorne Travel could contribute to making your trip perfect.

We are especially delighted to hear your kind words about John. We strive to provide exceptional service, and it’s great to know that John made such a positive impression on your journey. We will make sure to pass along your compliments to him; they will surely brighten his day!

Thank you once again for choosing Thorne Travel! 💜

Rated 5 out of 5 stars

whave the best cruise director ever…

we have the best cruise director ever in John Ferguson what fab holiday/cruise we have just came off msc virtuosa on a mini four day cruise everything about it was fab met the best people five stars and more all round till the next time
from jean xx

May 5, 2024
Unprompted review
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Reply from Thornetravel

Thank you so much for your glowing review Jean! We are absolutely thrilled to hear that you had such a fantastic time on your mini four-day cruise aboard the MSC Virtuosa. Your kind words about our cruise director, John Ferguson, truly warm our hearts. He is indeed a remarkable part of our team, and we are delighted that he made your holiday even more special.

We can't wait to welcome you back on board for another fabulous adventure. Until then, thank you once again for choosing Thorne Travel and for sharing your wonderful experience. 💜

Rated 5 out of 5 stars

Excellent Travel Agent

My wife and I have booked many holidays through Thorne Travel, we have always found Shona and every member of staff helpful, courteous, and very efficient.
They make the whole process so easy from booking to checking in and emailing boarding passes to us while we are away.
We would never contemplate booking our holidays anywhere else and have recommended Thorne Travel to all our friends.

April 30, 2024
Unprompted review
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Reply from Thornetravel

Thank you so much for your kind words and continued loyalty! We're thrilled to hear that you and your wife have had consistently positive experiences with us at Thorne Travel. Providing helpful, courteous, and efficient service is what we strive for with every customer interaction, and we're delighted to know that we've succeeded in making your holiday experiences seamless and enjoyable. Your recommendation means the world to us, and we're grateful for the opportunity to serve you and your friends. Looking forward to helping you plan many more unforgettable holidays in the future!

Rated 5 out of 5 stars

Just Perfect !

Having turned the clock back we popped into Thorne Travel in Largs to book a getaway, the traditional way !
I can gladly say that following being treated to the most VIP customer care experience, we will be enjoying a trip to Italy for the first time this May.
Everything that we could have hoped for was provided by the fabulous staff and we can’t quantify how much we appreciated our time at the branch.
Thank You all and look forward to booking more trips in the future !

February 26, 2024
Unprompted review
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Reply from Thornetravel

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that our team at Thorne Travel in Largs provided you with VIP customer care and helped make your dream trip to Italy a reality. It's our goal to ensure every customer feels valued and well taken care of, and we're thrilled that we were able to exceed your expectations. We can't wait to welcome you back for more amazing adventures in the future! 💜

Rated 5 out of 5 stars

The Thorne Travel Experience

We have used Thorne Travel for a number of years now and enjoyed many holidays, day trips etc. My main reason at the start was to book a troublefree holiday without the stress of me doing it myself and worrying if it was organised correctly, this has always been the case.
Over the years we have built up a relationship with all the Staff who make sure your booking is made to your satisfaction and contacting our accomodation to ensure we get what we want. This is all part of the service we have came to enjoy. All my family and friends go to Shona and her team to book their Holidays too which further backs my recommendation to anyone wanting to book a Holiday or Trip through Thorne Travel. In fact we have a member of staff right now organising a special holiday for 2022, give them a try and join the Thorne Travel Bonus Group for to minute deals 😎👍

July 2, 2021
Unprompted review

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