Threshold Mortgage Advice Reviews 1,798

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, proactive approach, and supportive demeanor throughout the process. Many highlight the exceptional service, noting that the team goes above and beyond to provide clear, concise advice and keep them updated at every stage, ensuring peace of mind. The overall process is frequently described as smooth, stress-free, and efficient, with many appreciating the quick response times and seamless user experience. However, some customers also noted issues with communication and advice, particularly for first-time buyers, where they felt the guidance was not clear or balanced. A few other people also felt that there was a lack of follow-up or updates after submitting documents, leading to dissatisfaction with the overall experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

User experience

Clients share positive opinions on user experience, consistently describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an outstanding experience working with Threshold Mortgages. Ben Cummins our mortgage advisor was exceptional - incredibly knowledgeable, proactive, and supportive throughout the process. He... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers, and so finding a mortgage felt like a mine-field. Jake, Daniella and the team helped us through the process so smoothly, and explained everything along the way. We really app... See more

Company replied

Rated 5 out of 5 stars

Threshold has some of the country’s finest mortgage advisors who provide an excellent service to the clients. The overall process and the conversations were completely stress free and the process went... See more

Company replied

Rated 5 out of 5 stars

Megan J is a star, we had a few complications with our re-mortgage application, as this was our 1st re-mortgage we were not fully aware how it worked. Megan took the time to explain the process and w... See more

Company replied


Company details

  1. Mortgage Broker

Information provided by various external sources

Threshold Mortgage Advice offers professional mortgage advice helping you to find the right lender and mortgage for you. For over a decade we have been one of the mortgage advisers that some of the UK House builders and Housing Associations recommend. Our clients always return to use our services time and time again knowing they will receive quality advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Best advisor

Choosing Threshold Mortgage is the best experience ever. Organized staff, timely information and proper guidance. Thank you.

June 4, 2025
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Reply from Threshold Mortgage Advice

Thank you for taking the time to provide such a nice review

Rated 5 out of 5 stars

Josh was fantastic

Josh was fantastic, extremely helpful and reassuring, guided through the process and offered advice on other financial aspects. Great service.

May 23, 2025
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Reply from Threshold Mortgage Advice

Thank you for your kind review, I know Josh will be thrilled to read them

Rated 5 out of 5 stars

Ross Williams, IFA

Ross Williams, provided the right guidance and helped us throughout the process, and always kept us informed through his team. He was always accessible for any queries we had. So, overall a great experience with Threshold Mortgages!

May 14, 2025
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Reply from Threshold Mortgage Advice

Thank you for your kind words. I am so pleased that Ross and the team kept you informed throughout the process and your overall experience being a positive one.

Rated 5 out of 5 stars

Everyone I have spoken to at Threshold…

Everyone I have spoken to at Threshold - from Jake, to Lauren, to Rashida - has been incredibly friendly, supportive, and kind. They've made the process of applying for my first mortgage painless, and have offered a lot of good advice about different things I've needed help on. Cannot fault the service!

May 9, 2025
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Reply from Threshold Mortgage Advice

Hello Jen, thank you for your very kind words regarding the team. We understand that buying your first home can be a stressful process which is why we aim to provide a seamless journey. Thank you for choosing Threshold and we hope you enjoy your new home

Rated 5 out of 5 stars

Amazing service

Joe has been amazing since the start of our process buying a new build. Insanely helpful and breaks a very complicated process down and makes it feel so easy! Couldn’t recommend more!

April 30, 2025
Rated 5 out of 5 stars

Amazing mortgage advisor

Our mortgage application was processed very quickly and Matt was amazing the whole way through. Every question was answered and all updates were communicated promptly. It also really helped that he was available in the evenings and over weekends as things could be dealt with outside of work hours.

Working with Matt from Threshold was the easiest and least stressful part of our whole home buying process.

April 14, 2025
Rated 5 out of 5 stars

No one better

As a first time buyer, navigating the house purchase process and dealing with mortgages was incredibly daunting.

However, Alex and the team at Threshold Mortgages were fantastic, Alex is an absolute star, prompt, excellent communication, offered guidance unrelated to mortgages with helped with the anxiety I had.

When rates dropped prior to completion, Alex secured me the new lower rates, which saved me quite a tidy sum over the length of the mortgage term.

Lauren was also fantastic, keeping me up to date with the mortgage application process and chasing up the lender for me when the valuator failed to turn up multiple times!

Highly recommend Threshold, couldn't have asked for a better team of people to play a role in my first house purchase and will be using them in the future when it comes to remortgage time!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I would like to take this opportunity to extend my sincere gratitude to Ross Williams for supporting us all the way through the completion of our mortgage application.
Ross was very professional, he was incredibly helpful, very efficient in resolving issue. He is very quick, knowledgeable and resilient in finding solutions. I really appreciate his hard work and his dedication to achieve an excellent result, he offers his customers the best possible solution, he did not stop until he managed to resolve the challenges we had.
He was very approachable and work hard from the beginning until the completion of our mortgage application.
We have issue of the first lender before the exchange which causes a lot of emotional distress and sleeplessness nights, but with Ross’s help and assistance he manage to find another lender that made the application completed within a very short time.
Ross also works weekend and nights and will send you email of update at late night which seldom happens with other mortgage advisor.
Overall, the experience with Threshold is extremely pleasant, friendly, valuable and helpful!
You are highly recommended.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

"Outstanding Support and Expertise – Highly Recommend Mr Taylor Cambden!"

I recently worked with Mr Taylor Cambden at Threshold Mortgage Advisors to secure a mortgage, and I couldn't be happier with the experience. From the initial consultation to receiving the mortgage offer, Taylor was professional, knowledgeable, and incredibly supportive throughout the entire process.
He took the time to explain each step clearly, answered all of my questions (no matter how small), and made what could have been a stressful experience feel straightforward and manageable. Taylor was always quick to respond, proactive in following up with updates, and genuinely invested in getting the best outcome for me.
Thanks to his expertise and guidance, I was able to secure a mortgage offer that suited my needs, and the whole process felt seamless. I would highly recommend Mr Taylor Cambden to anyone looking for a trustworthy, efficient, and friendly mortgage advisor. His service truly exceeded expectations!

April 9, 2025
Rated 5 out of 5 stars

David Jenner!!

I was pointed in the direction of Threshold Mortgages, and was introduced to David Jenner who assisted with the whole process. Whilst he worked around my busy schedule (I travel alot for work), he was nothing but understanding and so helpful. Within a few calls he had found me various options, at a great % rate given the crazy world we are in at the minute. Thank you so much for all your help! I would highly reccomend to a friend!

March 31, 2025
Unprompted review

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