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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the clothing and the excellent delivery service, noting that items often arrive quickly and are well-packaged. Many people appreciate the wide range of brands available and find the products to be accurately described, often in great condition. However, some customers were dissatisfied with the selling process, citing a lack of transparency regarding what items would be accepted and the low returns received for their donated clothing. A few other people also felt that the quality of items had declined, with some products not matching descriptions or arriving with imperfections.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the good quality, clean items, and... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the great prices, finding good... See more

Quality

People report positive experiences with quality, often finding good value in second-hand, branded clothes.... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed of... See more

Value for money

Customers had ambiguous experiences with value for money. Many reviewers found great bargains and excellent... See more

Based on these reviews

Rated 4 out of 5 stars

Great site lots of good quality clothing at very reasonable prices . Quick response and delivery

Rated 5 out of 5 stars

I have been shopping and selling on Thrift+ for a long time, either via their website or eBay site. I find them to be an excellent company to buy from, vast choice of brands to choose from, excellent... See more

Company replied

Rated 5 out of 5 stars

Good customer service, my first order took longer than I expected to be send, however when I contacted with the team they supported me and helped me a lot. My last order only took 1 day to be sent, su... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

The pre-loved fashion marketplace making secondhand seamless. We’re Thrift+. We love pre-loved.


Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent , fast delivery and description is 100% right. Bought a mulberry cara from them and was in excellent condition and a bargain price. Very happy.
Bought through depop

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

A waste of time and a scam

Whilst it’s all well and good they sort the ‘chore’ side of selling second hand clothes, had I known the outcome I’d rather of done it all myself and there fore actually profited. I sent off a large bag full of some favourites I was confident would sell as they were vintage brands in top condition, yet after the 12 week delay in them posting any of my clothes (with no communication on what was taking so long) they only uploaded about 7 things of which I had notice a vest was mildly damaged - a vest which happened to be one of the cheapest things I put in the bag. The glaringly obvious conclusion is the pocketed my vintage pieces to resell entirely themselves. I feel genuinely cheated and would never use again.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Really poor experience with Thrift+

Really poor experience with Thrift+. 1 star is too nice!

I sent a bag in January and after months of chasing, I’ve now been told it’s been lost. Communication has been extremely slow throughout and I’ve had to constantly follow up for updates and have been passed between multiple people with no clear resolution.

Despite losing my item, they offered compensation in store credit, which I do not find acceptable. I’ve requested a refund and am still waiting for this to be resolved and still constantly chasing them for a response.

I won’t be using Thrift+ again or recommending to anyone ever!!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company!

Do not use this company!! It is not clear on their website - no matter what their responses are to this review and other negative ones - just how long it will take for them to sell your luxury branded items and how little money you will receive for them. I have literally received pennies in my Thrift account for 2 brand new Sweaty Betty items and I am unable to withdraw any of this money until more of my items are sold and for the pot to total £5. This company seems a good deal for buying but an absolute rip off for selling. There is no advantage in it and I would advise to use other free platforms or platforms with better returns for sellers as I will be using in the future.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great because I love…

My experience was great because I love helping the planet in this way and the clothes are always such good
value and I can afford to buy quality clothes at an
amazing price. I also find this company is very efficient
and my purchases arrive quickly so I am a happy
customer. Barbara

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good shipping times

Good shipping times, good selection and quality of items. While they have defects, they are reflected accurately and arrive as described if not better than in photos.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent seller

I have bought two pairs of lovely trainers from thrift. They were delivered quickly and in excellent condition. Would definitely buy again.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Amazing selection of clothes on the Thrift site and I found a gorgeous dress I wanted. It arrived quickly with tracking and was exactly as described. A really smooth online shopping experience but with the bonus of being secondhand and supporting a circular economy. I'll be purchasing again soon, highly recommend.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Quality pre-loved.

Great to be able to but pieces from different sellers. I always find it easy to use and delivery is fast. I always look inThrift+ first for quality pre-loved.
The search engine is great for sorting.

March 26, 2026
Unprompted review

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