Great site lots of good quality clothing at very reasonable prices . Quick response and delivery
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Review summary
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Based on these reviews
This is my first time of being a Thrift member and so far I have found Thrift to be a very good company.
I have been shopping and selling on Thrift+ for a long time, either via their website or eBay site. I find them to be an excellent company to buy from, vast choice of brands to choose from, excellent... See more
Company replied
Good customer service, my first order took longer than I expected to be send, however when I contacted with the team they supported me and helped me a lot. My last order only took 1 day to be sent, su... See more
Company replied
Company details
Written by the company
The pre-loved fashion marketplace making secondhand seamless. We’re Thrift+. We love pre-loved.
Contact info
The Foundry, 156 Blackfriars Rd, SE1 8EN, London, United Kingdom
- hello@thrift.plus
- thrift.plus
4.1
Great
11K reviews
Replied to 67% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Sellers Beware
The company was bought out recently and what had been a shoddy seller experience got so much worse. My main complaint is that customer service never resolves anything now. I had a bag full of clothes go missing. A month on, I chased. They promised follow-up in an additional month's time. They never reached back out and have been unresponsive since. It's now been missing three months.
March 17, 2026
Unprompted review
Reply from Thrift+
Hi Emma,
We have requested some information from you, as this is not the standard of customer service we strive to provide.
Please fill out the form, and a member of our team will be in touch as soon as possible.
Team Thrift+
Wildly overpriced and being refunded…
Wildly overpriced and being refunded for anything you return takes nearly a month, and that's only after you have chased them multiple times. AND when you email you get an automated response saying it will take *seven* days to respond! Terrible service.
March 17, 2026
Unprompted review
Reply from Thrift+
Hi there,
Thank you for taking the time to review our service.
We are deeply sorry for our delays and are working hard to ensure we can get back to you as soon as possible.
We have requested some more information from you so our team can resolve that as soon as possible.
Team Thrift+
Some of the clothes I've ordered have…
Some of the clothes I've ordered have arrived smelling of body odor, which is really gross. Returns take ages, and the prices have really sky rocketed. Please just take your clothes to charity shops where the money goes to good use. And wash your clothes before you donate them!
March 3, 2026
Unprompted review
Sell somewhere else…
I used to work and design in high end fashion. I have a good eye. Shocked that from a 15 kilo bag of clothes they put up 3 pieces to sell. 1 being too expensive. I think someone is making money here and it's not us. My partner also at my suggestion sent you his designer clothes.. 2 pieces up for sale. No sales yet. Will not use again. Will not recommend. Horrified tbh. Sell somewhere else...
March 15, 2026
Unprompted review
Reply from Thrift+
Hi,
Thank you for taking the time to review our service, we are sorry to hear you are unhappy.
We have a strict quality control that ensures all items accepted are in good condition. Items that are not accepted, whether it is due to the condition of the item or a brand that we do not accept, are automatically forward donated to one of our charity partners. We provide a list of rejected reasons to ensure all sellers are aware of why those items did not meet our criteria.
It is for this reason that we do advise on our website that we are not able to guarantee the acceptance of any item before donation, and to try and prevent any disappointment from our sellers should their items be forward donated. Further information on this can be found on our website and within our terms of service.
Team Thrift+
Waste of time
It took ages for them to process the clothes ( the bags cost £1.5 each so i am £3 down already) I don't think the pictures they upload are flattering and nothing has sold for months now, not a single item! They will not return the clothes so waste of my time and money. I should have given my clothes to a charity shop instead. I will never use Thrift+ again.
November 13, 2025
Unprompted review
Really love this company
Really love this company beautiful clothes at a reasonable price
March 13, 2026
Unprompted review
I sent in 18 pieces of clothing
I sent in 18 pieces of clothing. I did not expect them all to be sold but they picked 1 item which was a designer blazer to sell and I know for a fact that the clothing I sent in were all in good condition.
Then if you want your goods back they charge you. I think this company is just a big Scam
March 13, 2026
Unprompted review
Reply from Thrift+
Hi,
Thank you for taking the time to review our service, we are sorry to hear you are unhappy.
We have a strict quality control that ensures all items accepted are in good condition. Items that are not accepted, whether it is due to the condition of the item or a brand that we do not accept, are automatically forward donated to one of our charity partners.
It is for this reason that we do advise on our website that we are not able to guarantee the acceptance of any item before donation, and to try and prevent any disappointment from our sellers should their items be forward donated. Further information on this can be found on our website and within our terms of service.
Team Thrift+
Generally agree with the other 1*…
Generally agree with the other 1* reviews. Feel very disappointed and ripped off. The prices they show me for my items total over £100. These prices don’t match the prices shown in the shops. I daren't add that up as it will just upset me. The total earned in my balance? £4.46… I’ve got two items left unsold and even with these, doubt I’ll breach the £5 minimum amount for a payout. It makes me feel sick and want to cry. Such lovely items and I’ve nothing to show for them. They pitch themselves as eco friendly but they’re all about the money.
March 13, 2026
Unprompted review
Reply from Thrift+
Thank you for taking the time to review our service.
We are sorry to hear that we were not a fit for you.
Our goal is to provide an effortless, clear-out solution. Simply send us your items, and we'll take care of the rest. To ensure items are rehomed as quickly as possible, we apply discounts to pieces that have been listed for several months.
All applicable fees are clearly outlined in our terms and conditions. We’re sorry to hear this was not as clear as it could have been, and we appreciate your feedback, which we will use to improve the clarity of our communications going forward.
Team Thrift+
Do not send anything they are scammers.
Do not send anything they are scammers.
I sent designers item and they gave me £1.00 didn't even the cover the cost for paying for their bag!!
March 12, 2026
Unprompted review
Reply from Thrift+
Thank you for taking the time to review our service.
We are sorry to hear that we were not a fit for you. We have requested some more information from you as we are alarmed that the 'designer item' has sold for the amount stated. Our team will need to investigate this as soon as possible.
Our goal is to provide an effortless, clear-out solution. Simply send us your items, and we'll take care of the rest. To ensure items are rehomed as quickly as possible, we apply discounts to pieces that have been listed for several months.
All applicable fees are clearly outlined in our terms and conditions. We’re sorry to hear this was not as clear as it could have been, and we appreciate your feedback, which we will use to improve the clarity of our communications going forward.
Team Thrift+
I have bought lots of goods from…
I have bought lots of goods from Thrift.
The service has always been excellent. Most items come the day after they are ordered and are always great value. This includes designer gear.
I have recommended the site to my friends and family and both have been very pleased with their goods.
Keep up the excellent work Thrift.
March 6, 2026
Unprompted review
*Do not recommend*
Since sending my items to them being uploaded took over 3 months, now for weeks the items that have sold are stuck at payment pending. I also didnt realise the money received was so little! 20% seems a little tight. I bought 2 bags to fill, I have only sent 1 and dont plan to send another. 3 of my 15 items have sold for £45 leaving a pending balance of £9. This £9 only just covers to cost of the bags i paid for.
I think thrift+ need to reevaluate their business model if they want returning customers.
March 10, 2026
Unprompted review
Reply from Thrift+
Thank you for taking the time to review our service.
We are sorry to hear that we were not a fit for you.
Our goal is to provide an effortless, clear-out solution. Simply send us your items, and we'll take care of the rest. To ensure items are rehomed as quickly as possible, we apply discounts to pieces that have been listed for several months.
All applicable fees are clearly outlined in our terms and conditions. We’re sorry to hear this was not as clear as it could have been, and we appreciate your feedback, which we will use to improve the clarity of our communications going forward.
Team Thrift+
Scam
Sent two bags of clothes. They picked handful of items. Sold a Joanie dress for £15 - I got £3.00. The entire thing is a scam. I’ll never send clothes to them again.
March 9, 2026
Unprompted review
Reply from Thrift+
Thank you for taking the time to review our service.
Our fee structure was previously updated in April 2022, as it was no longer sustainable for us to continue operating without change. By introducing listing and selling fees, we were able to make significant improvements to our customers’ experience. Please note that all applicable fees are clearly outlined in our terms and conditions.
Since then, we’ve carefully considered seller feedback and have made further updates to our fees. As a result, sellers now earn credits for all items that sell.
We’re pleased to hear that your items are still being recirculated and making a positive impact for both people and the planet. Our goal is to provide an effortless, clear-out solution. Simply send us your items, and we'll take care of the rest. To ensure items are rehomed as quickly as possible, we apply discounts to pieces that have been listed for several months.
We also partner with PayPal Giving Fund, enabling sellers to donate proceeds to their chosen charities, including those that may not otherwise benefit from clothing donations.
If you have any further feedback, please don’t hesitate to get in touch with our team.
Kind regards,
Team Thrift+
Bad customer service
I paid for two bags on the 22nd February, Thrift give a guide time to dispatch up to 10 days
I have send messages after message asking for some one to contact me as I want a refund ? , I don’t feel like Thrift can be trusted to sell my clothes if they can’t even send the bags I have paid for in the allotted time ?
February 22, 2026
Unprompted review
Reply from Thrift+
Hi there,
Thank you for taking the time to review our service.
We are saddened to hear that your initial experience with us wasn't up to our standards.
Our team has been overwhelmed with a high quantity of orders in the last few months from all of our lovely resellers. We are sorry that this was not communicated more clearly. We have now ensured that all orders are sent out promptly.
As for the requested refund, a member of our CS team will resolve that for you as soon as we receive the information we have requested.
Team Thrift+
They lost my bag
I sent them a bag full of clothes in November, including a designer dress worth over £500. Received no communication about my bag for weeks. I chased multiple times and was told each time to chase again a few weeks later. 4 months later, I was told they have lost my bag and offered £25 credit to spend on their site. I pushed back and they offered me £100 credit. I was hesitant to accept due to how negative the experience has been but decided to just use the credit, only to be charged money on my card. I've not been able to cancel the order and must now wait 5 days for them to respond to my latest email.
I've sent the items back and still not received a refund, so now I have a negative experience as a seller, and buyer. Atrocious customer service!
March 9, 2026
Unprompted review
Reply from Thrift+
Hi Laura,
We have requested some additional information from you so we can investigate this as quickly as possible.
We do offer compensation for any bags that are lost in transit, with the amount based on the item descriptions provided. We are continuing to work closely with our courier partners to ensure all bags arrive safely, and we hope this will not be an issue going forward.
Regarding your credit, we provide a step-by-step guide on how to apply it to your order. A member of our team will be in touch shortly to assist you further and ensure this is resolved as soon as possible.
Team Thrift+
Good range of clothes at great prices…
Good range of clothes at great prices and no hidden fees that exist on similar platforms.
Very quick delivery too!
I've used for Thrift for many years and have always been happy with the items I've received, some real bargains to be had!
I would definitely recommend Thrift.
March 4, 2026
Unprompted review
I had really high hopes for this…
I had really high hopes for this company. Such a good idea, however the experience as a seller has been extremely disappointing. I provided 14 designer dresses and jackets, however Thrift+ determined over half were unsaleable and sent them for recycling without any prior notice or communication which was surprising as some of the items included brand new items with tags. It took forever to get a response to understand why too (I sent items in Dec and informed in March). Wouldn’t recommend as a seller.
March 6, 2026
Unprompted review
Reply from Thrift+
Hi,
Thank you for taking the time to review our service, we are sorry to hear you are unhappy.
We have a strict quality control that ensures all items accepted are in good condition. Items that are not accepted, whether it is due to the condition of the item or a brand that we do not accept, are automatically forward donated to one of our charity partners.
It is for this reason that we do advise on our website that we are not able to guarantee the acceptance of any item before donation, and to try and prevent any disappointment from our sellers should their items be forward donated. Further information on this can be found on our website and within our terms of service.
As for our previous fees, those were updated in April 2022, unfortunately, it was no longer possible to continue to operate successfully, but by introducing a listing and selling fee, we were able to make significant improvements to our customer's journeys.
Since then we have taken our seller's feedback on board and updated our fee structure again, informing all of our sellers before doing so and also allowing them to stay on our old fee structure if they wish. This now means that our sellers will earn credits for every item that sells.
Thank you again for you feedback.
Team Thrift+
Such a seamless way of disposing of…
Such a seamless way of disposing of items to good to be given to charity etc.
March 4, 2026
Unprompted review
Get little to no money for decent items…
Get little to no money for decent items being sold . I knew it was going to be low but didn't realise it was that low. Wish I just took the time to put on vinted. Wasn't even worth buying the bags. As sold nearly 100 pounds worth of stuff and not even got ten pounds
March 4, 2026
Unprompted review
Reply from Thrift+
Thank you for taking the time to review our service.
Our fee structure was previously updated in April 2022, as it was no longer sustainable for us to continue operating without change. By introducing listing and selling fees, we were able to make significant improvements to our customers’ experience. Please note that all applicable fees are clearly outlined in our terms and conditions.
Since then, we’ve carefully considered seller feedback and have made further updates to our fees. As a result, sellers now earn credits for all items that sell.
We’re pleased to hear that your items are still being recirculated and making a positive impact for both people and the planet. Our goal is to provide an effortless, clear-out solution; simply send us your items, and we take care of the rest. To ensure items are rehomed as quickly as possible, we apply discounts to pieces that have been listed for several months.
We also partner with PayPal Giving Fund, enabling sellers to donate proceeds to their chosen charities, including those that may not otherwise benefit from clothing donations.
If you have any further feedback, please don’t hesitate to get in touch with our team.
Kind regards,
Team Thrift+
Total waste of time
I sent some really valuable items in good condition, a couple still with labels. Not only does the process take weeks and weeks, the photos of the items on the website are truly hideous. There’s no way they’ll sell - they look crumpled, shapeless and really horrible. The Joanie dress cost me £140 only a few months ago and still has the label. On the website it looks like it’s been dragged out of a clothes bin.
Getting them back would now cost me. They only agree to sell a handful of what you post, despite sticking to the brand guidelines, and even to get those rejected items returned would be £9.99.
So disappointed - honestly I’d rather the money went to the charity shop.
March 4, 2026
Unprompted review
Bad customer service
First time I used bags came quickly havent sold anything yet but I havent got patience for vinted etc just want to clear out and maybe get some money for it. I have now placed two orders for more bags and neither order has been received. Sent an email, nothing and there is no phone number....very poor.
March 3, 2026
Unprompted review
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